Hotels in Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes, Guilin

One of the best hotels we have ever stayed at. The customer service is amazing, almost all staff we have encountered with are friendly and helpful, especially the young lady who checked us in and also helped us with our luggage. The hotel is tastefully decorated with quality materials. The breakfast was very delicious with many selections. Areas needed to improve are 1)The hot water pressure is very weak for the bathtub in our room. 2) The plastic cover for the bathtub was nice thought but not practical.

The hotel is located very close to the Lijiang River, which made the stay even more special. The breakfast buffet was extensive, with a wide variety of fresh and delicious options that we truly enjoyed every morning. Our room was spacious, clean, and equipped with the latest technology—everything felt modern and comfortable. We couldn't have asked for a better experience. The staff were incredibly friendly and helpful. They even assisted us in ordering food to the hotel, something we wouldn’t have managed on our own. We felt very well taken care of throughout our stay and would absolutely recommend this hotel to anyone visiting the area.

We recently stayed at the Cozy Home Rooftop Scenic Hotel for Easter and booked three rooms for our family of eight: two Featured Couples' Rooms (Double Bed) and one Romantic Room - Double Occupancy, City-View (Roundbed) with a bathtub. Overall, we had a great experience at this hotel. The staff were extremely polite and helpful. We were particularly impressed when they went out of their way to personally show us where to wait for our ride, which was a thoughtful gesture. The hotel's location is also fantastic, providing easy access to the surrounding scenic areas. Breakfast was adequate in terms of variety, offering a decent selection, though nothing particularly fancy. We did note that only two free breakfasts were included per room. For our family, we had to pay for two extra breakfasts, which cost us around CNY 98. While the breakfast on the 9th floor offered a lovely view, this sum could have easily covered a more substantial local breakfast with coffee outside the hotel for about half the price. One minor issue we encountered was with the Romantic Room - Double Occupancy. The air conditioning in this room was noticeably weaker compared to the two Featured Couples' Rooms. Additionally, the round bed in that room was not to our personal preference for sleeping comfort. We were also intrigued by the open rooftop table with views of the mountain at sunset, as shown in the hotel's information. Unfortunately, we were unable to access the top floor during our stay, so we couldn't experience this. It seems this area might not be open to guests frequently. Despite the minor AC issue in one room and the unfulfilled rooftop view, we had a positive stay overall due to the excellent service and great location. Personally, if we were to book again, we would likely opt for the standard double rooms to ensure consistent air conditioning and a traditional bed, but we would still consider this hotel for its other merits.

Spacious, clean and excellent service by the staff. The room facilities were modern, comes with a bidet and a Baidu tech device to control room lighting and more by voice commands. Breakfast had a decent spread and an afternoon tea was also provided. It was a very comfortable stay. Location was optimal as it was near all the sights we wanted to go to. Highly recommended.

We stayed here for 4 nights with as a family of 5 (two rooms, one of which is a room with an extra bed). I’ve written a much longer review for our other booking, but in gist, highly recommend! The services was impeccable and the view of the pagoda was lovely from the room. It was also really modern and the number of freebies from woodblock printing to foot massage and more really sweetened the deal. You could tell they also really cared about service - the guest relation manager even asked us during our buffet breakfast if we had any feedback for them! It especially helped that the buffet breakfast was really good, as well as the hotel restaurant

Amazing view from room. Cool amenities including a high quality massage chair. The fried rice for breakfast was yummy. The bathtub was fantastic. Hotel staff was helpful. Only issue I had with the specific room I reserved was that the entrance to the twin pagoda park was on the street below and people were very loud. From as early as 6am to about 11pm there is bound to be some noise. Personally for me, the view from the room offset that issue.

Hotel is very clean and new. Service is excellent. When I informed that we have a tour bus to catch very early in the morning, and we will miss the breakfast. They offered us to pack some good to go.

The bed was very comfortable and the view was gorgeous. Breakfast was stellar and definitely worth eating every day. I will say the staff was a little overbearing when you come in every day. It got to be a bit much when I was just trying to get to my room and they kept asking me questions. Like are you checking in today? Would you like a spa? And I would have to say no it’s my second day here. Really don’t need that much attention every time I come in.  Also please don’t ask for five star reviews upon check out. It’s really a turn off and makes me second-guess the whole reviewing process when the hotel is asking you to give them five stars when a proper assessment is always beneficial to both the hotel and guests. 

Service was great, with the complimentary breakfast and tea. The room was beautifully decorated and large in size. Also conveniently located near the walking street.  What could be improved - the treadmill in the gym was not working, and the Didi pickup/dropoff point was at the bus stop outside the hotel - you would have to carry your luggage to the bus stop instead of outside the hotel lobby (but the receptionists would gladly help you with that!)

Special thanks to Mr. Max who handled my check-in and showed us to our room, and also gave us helpful tips on nearby attractions. Our Elephant themed family room is superb with great amenities, plush toys, welcome fruit platter and delightful hot dessert sent to the room. Special thanks for Mr. Jimmy Zhao who handled our check-out with excellent warm hospitality. This is the best hotel we have stayed in China and highly recommended. Keep up the good work.