The rooms at Sansui Hotel are very spacious, and you can see Mount Yotei right from the window! There's a large private onsen tub in the room, so personally, I felt no need to go to a separate public onsen. The in-room hot spring was more than enough! The kitchen was fully equipped with utensils, and there was even a washing machine and a dishwasher! Grace, one of the hotel staff, speaks Chinese and provides excellent service! If you want to go somewhere that's not too far, the hotel will arrange car pick-up and drop-off! It was a perfect holiday!
Location: remote (literally nothing around that you can walk to); recommend rental car
Parking: limited covered parking, cannot reserve in advance
Service: enthusiastic staff, some are too new
Rooms: spacious, modern and well-designed
Food: excellent
5 stars is not nearly enough. What an amazing luxury experience. From start to finish, every single detail is carefully thought out. Gorgeous location and views of the stratovolcano, immaculate facility and accommodation, incredible meal, and absolute 5 star service at every possible step.
The room was perfectly satisfactory in terms of cleanliness, facilities, and size. The view was also breathtaking, I absolutely loved it. My only minor complaint would be about the short-haired female staff member at the front desk who provided Chinese-language service. Her attitude was very robotic, especially during our New Year check-in. She responded to guests mechanically, completely devoid of any warmth. Speaking the same language, it was quite off-putting to encounter such a cold demeanor. Thankfully, the hotel's other staff members, who spoke different languages, managed to salvage what could have been a poor start. The chef even came out personally to thank guests after the dinner service, and the buffet chef patiently helped us reserve a table for the incredibly popular buffet when we met him. These experiences truly reflect the quality and professionalism of the hotel's management. Additionally, the cleaning staff were very polite and always greeted us. It's just that particular Chinese-speaking female front desk staff, for some unknown reason, always seemed to have a displeased expression while standing at the reception. Sigh.
The hotel's shuttle bus service to and from New Chitose and Sapporo City is very convenient, but you need to book it online in advance. There are both free and paid options, depending on your pick-up location, and the earliest departures are quite early.
The buffet was very affordable, and the front desk reminded us that Marriott members get a significant discount. Being a ski hotel, facilities like the onsen pool and shops only open after 2 PM.
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Price per night from:£86
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