Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 14, 2026
Guest User
This was my first stay at Sanu Niseko. Although it was a short one night stay, I was very happy with the experience.
The property was extremely well designed, amenitized, and fitted out. Although the space was not very big, it was right sized and very comfortable.
The various appliances and equipment (sound, video projector) were great touches and set up the visitor for a full experience. This was not just a hotel or villa property, but a getaway resort experience, or glamping plus plus.
Everything worked, and was designed and placed logically.
The sauna arrangement was perfect, and the skylights a delightful addition.
I look forward to returning with my family.
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Price per night from:£179
Posted on Jun 5, 2026|Deluxe Twin Room With Cypress Onsen View Bath - Non-Smoking
duhjerrellStayed here for 2 nights, experience was near perfect. Service and food were fantastic. Would highly recommend this to my friends and family and come back again.
Pros:
- Food, service was nothing short of exceptional. From the moment you step in, you’re treated like they want you there.
- Hotel provides a free shuttle van to the Lake Toya fireworks which occurs daily. Works well for those who don’t drive.
- Lounge, mini-arcades available for guests at the second floor.
- There are 22 rooms in the hotel in total. Its small size is its selling point, as attention to guests can be kept high.
Cons:
- Meal options were similar on both days, though the kitchen did try to vary it. Would be good if more variety can be included for guests staying > 1 night.
- Smart TV option was lacking. If the hotel can upgrade their TV to a smart one, in-room experience would be better.
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Price per night from:£190
Posted on Dec 30, 2024
N YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:£301
Posted on Mar 8, 2026
Guest User
A very comfortable and clean apartment with amazing views and in a great location. The apartment had a well equipped kitchen, with plenty of space to relax with friends on our nights in. The reception staff were very helpful and friendly and proximity to Yama Sports was very convenient. Would definitely stay again.
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Price per night from:£137
Posted on Aug 15, 2026|Annex – Ocean View Superior Family Room
Guest UserThe views from this beachfront villa are truly unbeatable. The balcony offers a breathtaking panoramic sea view, and watching the sunrise in the morning was incredibly stunning. If you're driving, you can park right in front of the villa. However, we stayed on the first floor and had to carry our luggage upstairs ourselves. The interior space is incredibly spacious, with a fully equipped living room, dining room, and kitchen. Listening to the sound of the waves from the balcony at night really completed the whole vacation experience. Compared to hotels in the city center, this place offers a completely different kind of enjoyment, perfect for travelers looking to escape the hustle and bustle and relax at a slower pace. If you're planning a road trip to Hokkaido, I genuinely recommend staying here for a night or two.
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Price per night from:£51
Posted on Jun 17, 2026
Anonymous UserWe understand that this is an older hotel, but the rooms could really do with some maintenance and upgrading.
There were a few issues in our room that gave the impression that upkeep has been neglected. The air-conditioning airflow was inconsistent, and the remote control bracket was broken and hanging on a nail.
We also understand that the hotel may be facing manpower shortages. While there was a notice informing guests that futons would need to be set up ourselves, we were still a little surprised, as we had expected this to be part of the service. The mattress also showed visible stains and could do with replacement, although we were pleased to find that the bedsheets were clean.
The location is convenient, but the overall experience would be much improved with better room maintenance and attention to guest comfort.
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Price per night from:£35
Posted on Mar 16, 2026
Guest User
This hotel is conveniently located near the Moiwa and Annupuri ski resorts, with a handy shuttle service. The scenery is beautiful, breakfast is delicious, and the rooms are incredibly spacious, with the option to self-cater. There's also a large public bath and massage room on the 3rd floor, and ski lockers, washing machines, and dryers on the 1st floor – excellent facilities all around. The staff are friendly, and there's even Chinese-speaking staff available. The only downside is a sewer smell, which seems to permeate the entire hotel.
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Price per night from:£41
Posted on Aug 10, 2026|Single Room with Mountain View
Guest User
The views of Lake Toya are excellent, and the restaurant serves delicious food with a rich buffet. The room was adequate. The front desk staff offer service in Japanese, Chinese, and English, which was a huge convenience. The price was also relatively reasonable. It's close to the bus stop.
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Price per night from:£33
Posted on Sep 15, 2025
Cheng liang
The room is spacious and bright, the off-season stays in the upgraded quadruple room, the sound insulation is slightly worse, there is a buffet breakfast, the dishes are rich and delicious, the service staff is good, and can speak Chinese.
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Price per night from:£49