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9.4/10
Amazing
CCarolina LanVery good, very satisfied, very clean, tidy, comfortable and professional, the bed is very comfortable, and the floor-to-ceiling windows have a beautiful view.
The public area is elegant and the elevator goes directly to the underground mall, which is very convenient.
The area where it is located, San Pedro, is also very safe and clean. Recommended, I will stay here again next time I go to Monterrey on a business trip.
GGuest UserThe hotel is old but it’s fine. The worst part is the front desk service, I have been sending mails to push them correct the mistake on the invoice they sent but the result is still wrong. When I called them directly to explained what I need, the front desk hang up the phone without giving solution. This is totally a service disaster for the Four Point brand and I don’t think anyone deserves the attitude and service 🤮🤮🤮🤮🤮🤮
GGuest UserLocated 5 minutes away from downtown Monterrey and right by a medical center, this hotel has a lot to offer. I was here for an eye exam and it was such a convenience staying right next to the center. Instead of going out for something to eat, I was able to Uber Eats the food to the hotel. Front desk is very accommodating and friendly. Room is clean. I would definitely stay again!
AAnonymous UserFirst of all, the room as a whole is OK, the forced and the facilities are very luxurious, that is, the wardrobe lights need to be turned off at the door, it is not convenient to get up in the middle of the night, and the lights are a bit sleepless.
Secondly, I live on the 10th floor 1018, my colleague 11th floor 1117, all belong to the side of the road, I don't know if it is Easter or other reasons, the people in the next room have been hid for two nights, and they are still jingling at two or three in the middle of the night. . .
CChia HuaNothing special at all, but the front desk hangup on my water request, which is a bit rude, other than that I don't see anything special to complain.
GGaowanboThe hotel staff speaks Spanish! The self-service American breakfast is okay, you can eat whatever you want (fruit/milk/bread/coffee/tea bags/cake). There is a 711 small supermarket within 200 meters, and there is a Herb supermarket and shopping center 1 kilometer away.
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