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9.5/10
Amazing
Ggelatalon the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
Hotel near Srodmiescie, Warsaw 100% of visitors choose this area
Price per night from:£73
9.4/10
Amazing
WWendy16The location is perfect, allowing easy access to all the main attractions. The decor is charming and cozy, making it feel like a home away from home. The staff were incredibly friendly and helpful, always ready to assist with recommendations. I loved the breakfast options, which were both delicious and beautifully presented.
Hotel near Srodmiescie, Warsaw 100% of visitors choose this area
Price per night from:£53
9.3/10
Great
MM239079****Location: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
Cching ching.chingThe hotel is close to Chopin airport, just took any taxi, it costs £6 to there... Good to rest in transit flight, as the restaurant serve food till 11pm, the breakfast is excellent, with fresh press carrot juice etc... very comfortable and nice layout.
The facilities are family friendly, with a children area with x box to play, my son keen on playing, but ends up within 1 hour as the games no fun to him... Ha..ha... But me and husband can have a restful breakfast time..
Better to book breakfast with package as cheaper....
The free airport transfer is free for booking 6am-10am, my pm flight doesn't benefit, good to go to old town, but my jetlag put me off, only manage to go to a local supermarket (Carrefour) with Uber on a Sunday, not many supermarkets) shops open...
The room is very comfortable... The toilet has no washing hand facilities but the separate shower rooms has it .... Swapping will be good for a practical reason....
It's good hotel for transit flight with everything you needs within the building... Especially for a family.
AAmroI recently stayed at this lovely hotel in Warsaw, and overall, my experience was very positive. One of the first things that stood out to me was how clean and well-maintained the entire property was. Every corner of the hotel felt fresh, tidy, and taken care of, which immediately made me feel comfortable and at ease.
The room I stayed in was beautiful—spacious, modern, and elegantly designed with a calming color scheme that made it a perfect space to relax after a long day. The bed was incredibly comfortable, and the lighting in the room was thoughtfully arranged, making it suitable for both rest and work.
The hotel’s location is another big plus. Situated in the heart of Warsaw, it’s within walking distance to many popular attractions, charming cafes, and local restaurants. Whether you’re visiting for sightseeing or business, the location makes it easy to get around and enjoy the city.
The only downside I experienced was the slow check-in process. The front desk service, while friendly and respectful, took longer than expected, which can be inconvenient after a long journey. However, the staff were professional and welcoming, which made the wait more bearable.
All in all, I would highly recommend this hotel to anyone looking for a clean, stylish, and comfortable stay in Warsaw. It offers great value, a peaceful atmosphere, and a beautiful room to return to after a day exploring the city. A solid choice for any traveler.
Hotel near Wola, Warsaw 100% of visitors choose this area
Price per night from:£82
9.2/10
Great
DDeepinderPerfect Location and Nice Hotel but House Keeping and Room Service quite poor . Body wash and Hand wish not filled despite request at Reception. Further also requested English Breakfast Tea at Reception but not even one put in the room !!
Hotel near Srodmiescie, Warsaw 100% of visitors choose this area
Price per night from:£94
9.0/10
Great
GGuest UserThis is my second time staying at the Westin Warsaw. The hotel is in a great location and has family connecting rooms, which is very convenient! The high-speed elevator and exquisite breakfast are impressive. I will consider staying here next time.
Hotel near Srodmiescie, Warsaw 100% of visitors choose this area
Price per night from:£87
9.0/10
Great
SSubrata I Gusti MadeIt was very great experience staying in this hotel. The airport transfer was great as well, as complimentary since our flight arrived Warsawa already a bit late but driver of shuttle van was there and brought us to the hotel and helping loading/unloading ours baggages as well.. Receiptionist staff also really great and professional. Thank you Hampton by Hilton Airport Hotel Warsaw..🙏🙏🙏
JJack MatsuzakiVery conveniently located if you are flying from Warsaw clean comfortable and with good breakfast - a good way to relax and rest before a long flight
CChengI had an exceptional experience at Platinum Residence. The luxurious accommodations, attentive staff, and exquisite amenities made my stay truly memorable. The well-appointed rooms were both comfortable and stylish, offering a perfect retreat after a day of exploration. The hotel's central location allowed for convenient access to local attractions, and the attention to detail in service exceeded my expectations. I highly recommend Platinum Residence for a refined and indulgent stay.
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