Guest Reviews of Oscar Hotel (Wanghai International Sun Moon Plaza Duty Free Shop)
8.2/10
95 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.4
Service7.8
Cleanliness8.9
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All reviews(95)
Positive reviews(90)
Reviews with photos/video(11)
Clean and tidy(11)
Awesome rooms(11)
Awesome stay(10)
Easy to get around(8)
Convenient for shopping(7)
Located in the city centre(4)
Friendly front desk staff(3)
Negative reviews(5)
Wee Zong
City Room - City-View (2 Beds)
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Feb 19, 2025
Very near to shopping centres and amenities. Food easily available. Hotel centrally located
Response from Property: Dear guests, thank you for your recognition! The hotel is located in the city center, less than 5 minutes' walk from Wanghai International Plaza, Pearl Plaza, and East Lake Park, and 5 minutes' drive from Sun Moon Plaza. There is a bus stop nearby, and many buses pass by, which is convenient for travel and leisure vacation. We look forward to your visit again!
Tan
City Room - City-View (Double Bed)
Stayed in Feb 2024
Couples
12 review
7.5/10
Posted on Mar 17, 2024
Hotel room is very big and most important it is clean. Location is fantastic and nearby malls and food. Will definitely recommend this hotel to friends and book again if I come to Haikou.
Response from Property: Dear guest: Hello! Thank you very much for your favor and love towards our hotel! The footsteps of progress never stop. For your trust, we will persevere even more. The New Osrock Hotel will always stand tall in this city, waiting for your arrival! See you and don't part ways! Wishing you always a smile ^ _ ^!
Guest User
City Room - City-View (2 Beds)
Stayed in Jul 2023
Couples
4 review
5.5/10
Posted on Aug 23, 2023
Not a good hotel to stay. Although hotel room looks new but the cleanliness maintenance was very poor. You could see small insects and dust everywhere. Otherwise the hotel location is good with all good eateries, and shopping centres nearby.
Response from Property: Dear guest, thank you very much for choosing the Oscar Hotel and giving us valuable feedback.We apologize for not providing you with a pleasant accommodation experience.Recently, it has been raining in Haikou, and the humid weather has led to the growth of small flying insects in the room. The hotel has immediately notified the disinfection and sterilization department to sterilize the room. Welcome to your next visit.
Poth
City Room - City-View (Double Bed)
Stayed in Dec 2023
Couples
6 review
8.0/10
Very Good
Posted on Feb 7, 2024
The hotel is in good location near restaurants and shopping center. What I do not like is a strong cigarette smell at the lobby. Anyway there is a non-smoking floor which I stayed without any smell.
Response from Property: Dear guest, I am glad that you had a wonderful vacation at the hotel. Your feedback is a recognition and encouragement of our best service. The hotel has a non-smoking floor, please continue to follow us and welcome you to visit again!
Guest User
City Sunshine Room (2 Beds)
Stayed in Nov 2023
Family
2 review
7.0/10
Posted on Dec 28, 2023
Hotel is pretty old. But the price is reasonable. Breakfast is from 7am to 10am. To add breakfast is 30RMB for 1 person. Decent breakfast. The 3-in-1 coffee and milk tea from the machine was nice. The service staff at counter is polite and helpful. Saw many tour groups who stayed over at Oscar Hotel.
Response from Property: Thank you very much for your recognition of our hotel, and we will continue to provide high-quality catering services to our guests. The hotel is located in a bustling area with cinemas for eating, drinking and having fun. There are many specialties in China around. Welcome to visit next time!
Guest User
City Room - City-View (2 Beds)
Stayed in Oct 2023
Couples
12 review
8.5/10
Very Good
Posted on Nov 12, 2023
Location very good. near restaurants and food outlets.
service is excellent. staff are courteous and helpful. very efficient and responsive to enquiry and request.
The room is spacious and clean. the beds are comfortable.
The breakfast is very good, with many varieties.
Response from Property: Dear guests, thank you for your recognition! The hotel is located in the city centre, less than 5 minutes' walk from Wanghai International Square, Pearl Square, East L. Park and 5 minutes' drive from Sun Moon Square. There is a bus station nearby, there are multiple buses after, convenient travel and leisure vacation, look forward to your visit again yo!
pidekova
City Room - City-View (Double Bed)
Stayed in Feb 2025
Business travellers
16 review
10.0/10
Outstanding
Posted on Mar 8, 2025
Haikou Jingheng Hotel is located next to Wanghai International in the core area of the city center, with convenient transportation and easy access to all directions. It is very convenient to go to surrounding government departments, institutions, business districts, banks, hospitals, complex restaurants, and large supermarkets for shopping. Highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對我們酒店的認可!優質的服務離不開您寶貴的點評,這也將是我們繼續努力前進的最大動力,歡迎您的再次光臨!
Guest User
City Room - City-View (Double Bed)
Stayed in Mar 2025
Other
14 review
5.0/10
Posted on Apr 28, 2025
This hotel is the worst hotel I have ever stayed in, bar none! This time I traveled all the way to Haikou and found this Jingheng Hotel through Ctrip. First of all, this hotel is very difficult to find, because it still has the old sign outside called "Aoxinluo Hotel". So we went around twice when we arrived at the location and couldn't find the Jingheng Hotel. We asked a few people to find the hotel. We went to the hotel front desk and told the front desk that we wanted to stay on a high floor because there are many mosquitoes in Hainan. The front desk deliberately made things difficult when they knew that there were a lot of vacant rooms on the high floors. Finally, under my repeated insistence, they arranged for me to stay on the 13th floor. The hotel's wireless network connection is also very strange. You have to turn on the TV first before the wireless 🛜 appears. There is no prompt in the room how to connect to the Internet. I want to I asked the front desk. There were all kinds of advertising phone numbers in the room, but there was no front desk phone number. When I went out, I saw that there was a refrigerator in the room. I bought yogurt outside and wanted to put it in the refrigerator when I returned to the hotel. As a result, the refrigerator was broken. I asked the customer service at 11 o'clock in the middle of the night and went with the customer service to carry a refrigerator to change. I was tired and sweaty. The buffet breakfast I had the next day was also very ordinary. I went back to the room to dry the wet clothes and check out. As a result, the dryer was broken again. I contacted the front desk again. After finding the customer service and the manager, they decided to let us go to the 19th floor to dry the clothes. I took the wet clothes to the 19th floor to dry. It was almost 11 o'clock at this time. The whole travel plan was disrupted and I was in no mood. I told the hotel manager: During the stay in the hotel, I was not smooth all the way, and the travel plan was also disrupted. The hotel should correct the mistake and compensate us reasonably. The manager actually said: If the refrigerator is broken, didn’t I change it for you? If the dryer is broken, didn’t I take you to the 19th floor to dry your clothes? If the travel is affected, we can provide you with free luggage storage. You can go out and play with confidence. We really don’t know how to communicate with the hotel! The hotel did not provide the service we should have enjoyed. We had to contact them repeatedly before we got the problem solved. The hotel did not apologize at all, but took it for granted. It was really speechless. This is a four-star hotel. Today (April 28) the hotel we stayed in Qilou Old Street was the Aili Seaview Hotel, which has 15 floors, double breakfast buffet, and better location and environment than Jingheng Hotel. The cost is only half of Jingheng Hotel. I strongly do not recommend staying in Jingheng Hotel!
Original TextTranslated by Google
Owen
City Room - City-View (Double Bed)
Stayed in Mar 2025
Family
15 review
10.0/10
Outstanding
Posted on Apr 14, 2025
As always. The reception was warm and friendly. Efficient. All questions answered and in detail. Room cleaning. Convenient. But because the hotel name was changed, many drivers did not recognize it. Even positioning. Many drivers also go the wrong way.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的認可!酒店位於市中心,出行便利,購物方便。酒店更名的確為客户們帶來諸多不便,非常抱歉!我們將一如即往的提供優質服務,期待您的再次光臨!
Guest User
City Room - City-View (2 Beds)
Stayed in Feb 2025
Other
7 review
9.5/10
Amazing
Posted on Mar 12, 2025
Quiet in a busy area, comfortable room, suitable for elderly people
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing and staying at Haikou Jingheng Hotel. Your satisfaction is our long-term pursuit, and we look forward to seeing you again!
Guest User
City Room - City-View (2 Beds)
Stayed in Dec 2024
Travel with friends
5 review
6.5/10
Posted on Feb 5, 2025
Generally speaking, the price is proportional to the value
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的認可!酒店位於市中心,距離望海國際廣場、明珠廣場、東湖公園步行不到5分鐘,距離日月廣場車程5分鐘。附近有公交車站,有多路公交車經過,方便出行及休閑度假,期待您的再次光臨喲!
Guest User
City Room - City-View (2 Beds)
Stayed in Nov 2023
Family
18 review
9.0/10
Great
Posted on Dec 16, 2023
The room is very spacious and bright. The location is excellent. It feels very lively when you go downstairs. The surrounding buildings are a bit old and dark, and the lights in the room are not bright enough. But in general, it is okay for any reason.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at New Oscar Hotel. First of all, thank you for your careful review. We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Pearl Plaza and Wanghai Shopping Center, which has everything you need for eating, drinking, playing and cinema. We have reported your concerns to the relevant departments of the hotel, and we will investigate them one by one. Please allow us to express our sincerest apologies to you, and thank you very much for providing us with these valuable suggestions. We hope to invite you to experience again in the near future and provide you with better services.
Guest User
City Sunshine Room (2 Beds)
Stayed in May 2024
Family
4 review
10.0/10
Outstanding
Posted on Jun 22, 2024
The room facilities are good, the same as the pictures shown on the online booking, the environment is also good, the hygiene and service are very good, it is a hotel worth staying in.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:很高興您在酒店度過了一個美好的假期,您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Guest User
City Room - City-View (2 Beds)
Stayed in Nov 2023
Travel with friends
106 review
6.0/10
Posted on Jan 9, 2024
Convenient transportation, average environment, clean and sanitary, old facilities
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel and being satisfied with our service. We are also very grateful for your support and love. We will definitely work harder to provide you with better service and look forward to your next visit! Thank you! PS. If you are very satisfied with our service, the rating should be 5 points. We look forward to your visit again!
Guest User
City Room - City-View (Double Bed)
Stayed in Jan 2024
Travel with friends
62 review
10.0/10
Outstanding
Posted on Feb 25, 2024
Hello, Ms. Zeng at the front desk.
Enjoy CDF tax-free vouchers: Good
Original TextTranslated by Google
Response from Property: Dear guest: I am very glad that you had a wonderful holiday at the hotel. Your review is the best affirmation and encouragement for our service. We still have many promotions, please continue to pay attention to us and welcome you to visit again!