The Westin Haikou

The Westin Haikou Reviews

The Westin Haikou

No.100, Hailu Road, Longhua District, Haikou, Hainan, ChinaView Hotel Details
The Westin Haikou
The Westin HaikouThe Westin HaikouThe Westin Haikou
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The Westin Haikou Guest Reviews

4.7/5
Outstanding
8685 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(8685)
Positive reviews(8568)
Reviews with photos/video(2333)
Delicious breakfast(762)
Friendly front desk staff(740)
Nice sea view(467)
Great swimming pool(290)
Delicious buffet(113)
Has an infinity pool(65)
Close to beach(63)
Negative reviews(117)
Snowventurer
City-view Twin Room
Stayed in Feb 2025
Family
6 review
5.0/5
Outstanding
Posted on Mar 11, 2025
Room is clean, location is good.. No wonder it is 5star.. Will be back!
Response from Property: 尊敬的賓客:感謝您下榻這片“城市灣區”,並與我們分享您的入住經歷! 十分榮幸看到您在住宿期間,在愜意的環境中享受時光,放鬆身心,獲得片刻的悠閑。真摯的期待您再次入住海口威斯汀酒店,我們竭誠為您帶來更多愉快舒適的體驗。
Ong
Jianghai Panoramic Double Bed Room
Stayed in Dec 2024
Couples
55 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Justin Bao was very quick to pass us the gift pack upon our check out and assisted with our transport to airport! Love the fruit basket & my birthday cake on the house!
6/9
Response from Property: Dear guests, thank you for your support and love for The Westin Haikou. We are very happy to provide you with warm and enthusiastic service. We hope you have an unforgettable birthday in the hotel. It is our tireless pursuit to make every guest feel cared for. We sincerely look forward to your visit again!
Guest User
Vitality Bund Suite
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 16, 2025
We came in a group of 7, 5 adults and 2 young children. We stayed in 2 rooms and vitality suite and it was great ! Balcony with a stunning view and breakfast delicious. The gummy section captured the kids’ hearts too.
Response from Property: 尊敬的賓客:感謝您您選擇海口威斯汀酒店作為您的旅途驛站,在這裏,我們注重每一個細節,力求為您打造全方位的舒適與享受。特別是每日清晨,我們精心籌備的豐盛早餐,不僅食材新鮮、口味多樣,更兼顧了營養均衡與健康理念,旨在為您的旅途注入滿滿活力與能量。因此,我們滿懷期待地等待着您的再次光臨,希望能繼續為您提供卓越的服務與體驗,讓您的每一次入住都成為一次難忘的回憶。
Hee Valent
City-view Twin Room
Stayed in Feb 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 10, 2025
Definitely no complaints from me and my family. Nice amenities overall. Hotel view wise, mediocre, as it faces old residential area from what I could see.
Response from Property: Dear Guest, Thank you for providing feedback about your experience staying at our hotel. We're delighted to hear that you and your family enjoyed our amenities, once again, we truly appreciate your valuable feedback. The Westin Haikou sincerely looks forward to welcoming you back and hopes to have the opportunity to demonstrate our improved services to you!
Lizz88
City-view Twin Room
Stayed in Jun 2024
Family
19 review
3.2/5
Posted on Aug 1, 2024
The location is fantastic with beautiful views from the ground floor level restaurant at night with lights and a good atmosphere.
Response from Property: We would like to thank you for taking the time to write a review of our hotel. And it is always nice and inspiring to hear kind appreciation that will encourage us to perform better.we look forward to welcoming you back soon.
Hui Jing Tang
Jianghai Panoramic Twin Room
Stayed in Aug 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Oct 9, 2024
Largely quiet hotel with lovely views. Near enough to places of attractions.
Response from Property: We truly appreciate your kind words about our hotel,your patronage is very important to us, Look forward to being at your service again.
Rocky Lin
Jianghai Panoramic Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Great ocean view room, super clean. Make sure to go to 5th floor outside at the swimming pool, great view for pictures both day and night time. The breakfast on main floor come with variety of selection, congee is good, coffee, plenty of food to give you a good start of the day.
Response from Property: Thank you for your superb review of our hotel ! We are grateful for your very kind feedback . We truly appreciate all the positive feedback in your review. Again, thank you very much for taking your valued time sharing your feedback with us, and I hope that you will give us an opportunity to regain your confidence during your next trip to Haikou. Look forward to being at your service again.
Anonymous User
City-view Twin Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 3, 2025
front desk Bella service very good,nice location. We will be back.
Response from Property: Thank you especially for mentioning Bella, we have made sure to pass on your appreciation. Again, thank you very much for taking your valued time sharing candid feedback with us, which will definitely help us become a better hotel. We sincerely look forward to hearing from you soon.
Anonymous User
City-view Twin Room
Stayed in Jun 2024
Other
4 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Bella and leo service very good,we will be back.
Response from Property: Thank you for your praise, We are looking forward to your coming next time.
Thi Thanh Thao
Grand Panorama Suite
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Very good
Response from Property: Dear guest: Thank you for choosing to stay at The Westin Haikou and sharing your stay experience with us. We are glad to know that our services and details meet your expectations. It is our honor to make your stay a pleasant one. We look forward to welcoming you back in the near future.
Guest User
City-view Twin Room
Stayed in Sep 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Oct 24, 2024
The hotel and location is very good, the problem is that most of the staff can't speak English.
Response from Property: Thank you for your valuable comments. We truly regret to learn that you had experienced some difficulties during your stay.We are sorry that there is a few staff maybe not communicate with you very well. We apologies once again for the imperfect experience you had. We would love to see you return to our beautiful hotel someday, we will show you how we have improved and ensure that your next stay will be remembered with joy.
(Derrick) Jui Koon
City-view Queen Room
Stayed in Feb 2024
Couples
3 review
4.5/5
Great
Posted on Apr 3, 2024
As usual a nice Westin hotel (under Marriot management). The duty staff was vey nice to upgrade me to a sea view room. You can have a nice stroll along the Hai bin park and many nice restaurants along the seaside.
Response from Property: Thank you for your satisfaction with The Westin Haikou. Whether you are traveling for business or leisure, we want to make every stay an unforgettable experience. The Westin Haikou is located on the Bund of Haikou, overlooking the Haikou Bay and the river and sea. It is adjacent to the Century Bridge and connected to the city greenway. It is surrounded by three major parks and you can enjoy a healthy life. The Westin Haikou sincerely looks forward to having you return to your home in Haikou again!
YS-HL
City-view Queen Room
Stayed in Jul 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Convenient and it’s a great hotel for business travelers. Highly recommended 👍
Response from Property: We are grateful for your loyalty to us and your very kind feedback, thank you very much for taking your valued time sharing candid feedback with us, which will definitely help us become a better hotel. We sincerely look forward to hearing from you soon.
Patrick
City-view Queen Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Love Haikou, love the Westin, my go to in Haikou
Response from Property: Thank you for your superb review of The Westin Haikou! We are grateful for your very kind feedback. We truly appreciate all the positive feedback in your review. Again, thank you very much for taking your valued time sharing your feedback with us, and I hope that you will give us an opportunity to regain your confidence during your next trip to Haikou. Look forward to being at your service again.
Anonymous User
City-view Twin Room
Stayed in Jan 2025
Other
6 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Bella service very good, we will be back.
Response from Property: 感謝您的分享和反饋,很高興能夠了解到您很滿意這次的入住。海口威斯汀酒店297間設施完備的客房,10種房型面積從47㎡至268㎡不等,配備專為舒適睡眠設計的威斯汀標誌性天夢之床、天夢之浴,讓您盡享一夜酣眠。海口威斯汀酒店真誠期待您的再次光臨!