Hatago Maruhachi

Hatago Maruhachi Reviews

Hatago Maruhachi

Hokujo 11032-1, Hakuba Village, Kitaazumi District, Nagano Prefecture, 399-9301, JapanView Hotel Details
Hatago Maruhachi
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Guest Reviews of Hatago Maruhachi

8.3/10
Very Good
6 review
Verified reviews
Location8.1
Amenities8.2
Service8.4
Cleanliness8.4
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Positive reviews(4)
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Negative reviews(1)
Anonymous User
Stayed in Dec 2022
Family
12 review
4.0/10
Posted on Feb 2, 2023
It was unfortunately a very bad experience. A snow storm day while we arrived at around 9:30pm. We booked two rooms for two families. The host did welcome us to the room. But literally there was no front desk and after knowing which rooms belong to us. Then there was no service at all. Most disappointing thing is there was no warm water in a freezing -10 degrees. And we ended needing to go to my friend’s room to take baths. It’s completely unacceptable. We ended up checking out the next day and one thing the host was good that they listened to our concerns and refunded the second night hotel fees to our two rooms. A very unfortunate bad experience.
Guest User
Stayed in Jun 2024
Couples
7 review
7.5/10
Posted on Jul 30, 2024
The hotel check-in location is not easy to find, and the parking lot is a bit far from the hotel. The clerk's service is very good and his English is also very good.
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AngelLee👼
Suite
Stayed in Dec 2024
Business travellers
23 review
9.5/10
Amazing
Posted on Mar 20, 2025
Good, the environment is OK
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Guest User
Stayed in Dec 2024
Other
10.0/10
Outstanding
Posted on Jan 19, 2025
We had an awesome stay. We were in #3. We love our room! The room upstairs was spacious for a family of 4. Love the extra complimentary services provided during the day and night- free wine, free sake, free food tasting after 9pm. The reception staff were very helpful and friendly. The only thing is taxi is limited in Hakuba. Ask the reception staff to pre-book taxi if needed. Snow shuttle buses depart and drop off right at the accomodation. Not much food options around but you can purchase food in town.
Guest User
Stayed in Feb 2023
Other
8.0/10
Very Good
Posted on Mar 11, 2023
Hatago Maruhachi is a slightly quirky apartment-hotel not far from the Iwatake ski area. Check-in (a slightly convoluted process) is via Hakuba Funny Hours a couple of buildings up the street - which appears to be more of a hostel type set up. The rooms have a good amount of space, a huge bed and a separate walk-in robe/storage area, which is handy, especially if you have snowboard/ski gear with you. The bathroom is up a small flight of stairs, which is a little problematic if you need to use it in the middle of the night. The kitchen has all the basics you need if you want to self-cater (7-11 is a 5-10 minute walk), although some more instructions in English for some of the appliances (the microwave/oven combo for instance) would be handy. There are a couple of free-standing heaters, but the electric one was noisy and not in the bedroom and I didn't feel comfortable sleeping with the kerosene one on, so it did get chilly overnight in -12 celsius outside. Not that it is the hotel's fault but the people across the passageway were a nightmare - noisy at all hours without any consideration for other guests. They even tried to open my door at one point - they put a dampener on my experience. There are two little onsens downstairs, which you can reserve but which seemed mostly empty during my stay.