Ibis Styles Hamburg Alster City

Nice hotel, attractive, modern, friendly staff. It would be nice to have more choice of TV channels.

房間很新，但是有股裝修的味道。

We often go to Hamburg and usually book through Hamburg Tourism. We booked this hotel that way too. You can park your car in the car park before 3pm without any problem. There is also a luggage room if you arrive by train etc. before 3pm. You are given a warm welcome at all times. The rooms are very clean, spacious and have plenty of storage space. The windows can be opened. Alternatively, to open the windows, there is air conditioning that can be adjusted to the temperature or switched on and off. This is perhaps also important for allergy sufferers. There are no carpets in the rooms. The bed was very comfortable and the 2x2m duvet takes some getting used to. A second blanket was available free of charge on request. We found the breakfast to be very good and with a wide selection. There is free coffee and lemonade in the lobby until 10pm. The hotel bar is also highly recommended for a nightcap. No more expensive than an outside bar. There is a small but nice terrace with seating in front of the hotel. All the staff are very friendly and accommodating. Nobody seems annoyed or stressed. The subway is 500m away and connects all the "tourist stations" worth seeing every 4 minutes without having to change. We have decided to only book this hotel for our Hamburg addiction. P.S. We felt better looked after and more comfortable in this 2 star hotel than we did 5 months ago in the 4 star bunker.

Unfortunately, I have no experience with the hotel itself, only with the bookings/booking hotline, which were unfortunately worse than ever (and I am or was a frequent guest in Accor hotels). What happened: I made a booking and actually "clicked the wrong button" in the scroll-down menu. But I noticed it very quickly and called the hotel in Hamburg just 10 minutes later. I had a very friendly contact there, but unfortunately he couldn't help me directly on a Sunday evening. His recommendation was that I should make a new booking with the correct details and call on Monday during normal office hours so that the cancellation could be made. You guessed it: I made the new booking and paid. However, the incorrect booking was never refunded, citing the small print, despite verbal promises to the contrary and multiple attempts both directly with the hotel and centrally with Accor.