Amanfayun

Amanfayun Reviews

Amanfayun

No.22 Fayun Lane, West Lake Street, Xihu District, Hangzhou, Zhejiang, 310013, ChinaView Hotel Details
Amanfayun
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Guest Reviews of Amanfayun

9.4/10
Outstanding
503 review
Verified reviews
Location9.6
Amenities9.1
Service9.3
Cleanliness9.6
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Positive reviews(490)
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Classy environment(106)
Quiet & comfortable(65)
Delicious breakfast(45)
Tasty restaurant(25)
Well designed(22)
Offers pick-up/drop-offs(15)
Average lighting(11)
Garden view(10)
Negative reviews(13)
Guest User
Village Room
Stayed in Feb 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Mar 16, 2025
Impeccable location for Hangzhou! My soul got soothed upon arriving the resort, a stark contrast from the hassles elsewhere in the West Lake area. Great getaway for those who are interested in experiencing cultured lifestyle and who love traditional Chinese culture. Was amazing to join the monk-led chants of Yongfu Temple early in the morning and enjoy Amanfayun’s tea gardens.
Response from Property: 尊敬的賓客,歲月繾綣,葳蕤生香, 法雲安縵向您表示誠摯的問候! 非常感謝您選擇下榻法雲安縵並與我們分享您的入住體驗。從您的評論中我們真切感受到了您對酒店的認可,我們對此深感榮幸。遠離塵世喧囂,遁入山野祕境,循着法雲安縵的悠然古道,徜徉漫步,悠享愜意禪意旅居。 再次感謝您的支持與反饋,法雲安縵全體員工熱切地期待您的再次到來! 誠摯的法雲安縵管理團隊
Anonymous User
Village Room
Stayed in Apr 2024
Family
27 review
9.0/10
Great
Posted on May 31, 2024
This hotel is next to Lingyin temple and it is a good location for you to walk and visit Lingyin temple.
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Yours Sincerely, Management Team of Amanfayun
Super Kate
Village Room
Stayed in Feb 2024
Travel with friends
6 review
10.0/10
Outstanding
Posted on Mar 15, 2024
Aman is peace. Though each Aman gives different experience Aman Fayun has great energy and heritage to it. The local villagers especially Mr Xie and a few others are super sweet. The other staffs are nice and sweet though I could apply higher standard I do see the effort and appreciate. Spa is super more cultural activities and experiences could be added
6/20
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Yours Sincerely, Management Team of Amanfayun
Guest User
Village Room
Stayed in Dec 2023
Solo travellers
2 review
10.0/10
Outstanding
Posted on Jan 31, 2024
As expected they provide top rated services and was helpful and kept it blissful throughout especially in a busy tourist city like Hangzhou Bonus if you like cats
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We will be sharing your favorable comments with our colleagues which come as a result of their hard work. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Sincerely Yours, Amanfayun Management team
Guest User
Deluxe Village Suite
Stayed in Apr 2024
Couples
1 review
10.0/10
Outstanding
Posted on May 19, 2024
From checkin to till checkout, everything was fantastic! Hotel contacted me when I booked the room. They asked us our preferences for all the logistics. When we arrived the hotel management including GM welcomed us and Nancy from guest relations, she is brilliant! She helped us everything during our stay. Booked spa, restaurants, guide tour to temple.. Our room was very special, decoration, ambience, towels, bed linens, pillows all are so nice, comfortable! All the hotel staff are very helpful and smiley all the time. You must try SPA ! We tried Vegetarian restaurant and Steam House. Both are great! All in all fantastic experience and another proof that you can not go wrong with Aman group
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Yours Sincerely, Management Team of Amanfayun
Guest User
Village Room
Stayed in Nov 2023
Travel with friends
1 review
10.0/10
Outstanding
Posted on Dec 26, 2023
We had the best experience and service Highly recommended
Response from Property: Dear guests, I pay tribute to Dong Sui, and Amanfayun expresses sincere greetings to you! Thank you very much for choosing to stay at Amanfayun and sharing your stay experience with us. From your comments, we really feel that you recognize the hotel, and we are deeply honored. Away from the hustle and bustle of the world, escape into the secret realm of the mountains, wander along the leisurely ancient roads of Fayun Aman, and enjoy a relaxing Zen stay. Thank you again for your support and feedback. All staff at Amanfayun are eagerly looking forward to your visit again! Sincerely, Aman Fayun Management Team
Megan Elizabeth Wing
Village Room
Stayed in Jun 2023
Family
3 review
10.0/10
Outstanding
Posted on Jul 26, 2023
Aman in Hangzhou is the perfect staycation destination. The environment is calming and beautiful, relaxing and natural. The staff and service at Amanfayun is probably the best second only to the hotel grounds itself. The room was beautiful and had probably the best sleep I’ve had in a long time as the room becomes completely pitch black and the bed is super comfortable. The spa was unreal, with an ensuite for every service (1 or 2 people). The spa is located next to the pool which had to be my favorite thing about staying there - the afternoon tea by the pool was amazing, delicious, and so cute. It wasn’t hard to feel comfortable or communicate because the majority of staff speaks English. The hotel has 6 places to eat, but I will say as someone who doesn’t eat meat it was a little hard to find options at the hotel but super easy to order food in! If you do eat meat, no problem, there are many options. Definitely recommend Amanfayun to anyone but especially anyone looking for a weekend away with family, a friend, or a loved one. Thanks Aman!
6/20
Response from Property: Dear distinguished guests, the years are lingering, and the luxuriant leaves are fragrant. Amanfayun expresses its sincere greetings to you! Thank you very much for choosing to stay at Amanfayun and sharing your stay experience with us. From your comments, we really feel your recognition of the hotel, we are very honored! Your affirmation to us is the greatest encouragement to us, and we will continue to use guest feedback to motivate employees to work. Thank you again for your support and feedback, and all the staff of Aman Fayun are eagerly looking forward to your coming again! Sincerely, Aman Fayun Management Team
Guest User
Village Room
Stayed in Feb 2024
Other
1 review
7.5/10
Posted on Mar 13, 2024
The service quality need more improvements. The hotel is under traffic control during weekend. The hotel suggested guests to arrive by bus. The bus was hard to get in. There is no television in the room. Its okay. There is no coffee machine. It was not very convenient.
Response from Property: Dear Valued Guest,Warmest greetings from Amanfayun. Thank you for choosing to stay with us and taking the time to provide feedback. We sincerely apologize for any inconvenience caused by your unpleasant experience.Please rest assured that we are thoroughly reviewing this matter with our team to ensure that such incidents do not occur in the future. In response to your valuable suggestions, we have taken immediate action by implementing corresponding measures and initiating facility upgrades in our rooms.Furthermore, please feel free to communicate any specific requests when making future reservations or contact our Guest Service directly for personalized assistance. Your preferences will be duly noted, and arrangements will be made accordingly.We genuinely hope that you will grant us another opportunity to regain your trust in Amanfayun on your next visit to Hangzhou. We eagerly look forward to welcoming you, along with your family or friends, back soon.Yours Sincerely,Management Team of Amanfayun
Guest User
Village Room
Stayed in Jun 2023
Solo travellers
13 review
10.0/10
Outstanding
Posted on Jul 23, 2023
Wonderful experience at Amanfayun. Service are top notch. Restaurant on site are delicious. A very unique and charming place that I didn’t want to leave, will be back again.
6/8
Response from Property: Dear distinguished guests, the years are lingering, and the luxuriant leaves are fragrant. Amanfayun expresses its sincere greetings to you! Thank you very much for choosing to stay at Amanfayun and sharing your stay experience with us. From your comments, we really feel your recognition of the hotel, we are very honored! Your affirmation to us is the greatest encouragement to us, and we will continue to use guest feedback to motivate employees to work. Thank you again for your support and feedback, and all the staff of Aman Fayun are eagerly looking forward to your coming again! Sincerely, Aman Fayun Management Team
Guest User
Deluxe Village Suite
Stayed in Jul 2024
Travel with friends
17 review
10.0/10
Outstanding
Posted on Sep 16, 2024
Love the location and the atmosphere.
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Yours Sincerely, Management Team of Amanfayun
Guest User
Village Room
Stayed in May 2024
Family
2 review
10.0/10
Outstanding
Posted on Jun 16, 2024
Very good
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It was such an honor that we could have your compliment regarding. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Yours Sincerely, Management Team of Amanfayun
Anonymous User
Village Room
Stayed in Apr 2023
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jun 24, 2023
Incredible
Response from Property: Dear guests, as the years pass by and the flowers grow fragrant, Amanfayun expresses its sincere greetings to you! Thank you very much for choosing to stay at Amanfayun and sharing your stay experience with us. From your comments, we really feel that you recognize the hotel, and we are deeply honored. Fayun Aman is hidden in the dense forest of the valley, surrounded by seven famous temples, ancient temples and green tea gardens. Accompanied by Lingyin Sanskrit music, it is a "secluded place" pursued by literati and poets. In this secluded place, you can taste the Zen living life at Aman and deeply explore the history, culture and charming natural beauty of Hangzhou. Thank you again for your support and feedback. All staff at Amanfayun are eagerly looking forward to your visit again! Sincerely, Aman Fayun Management Team
Anonymous User
Deluxe Village Suite
Stayed in Mar 2025
Family
17 review
6.5/10
Posted on May 2, 2025
Finally checked in at Amanfayun, which opened in 2010 and was renovated in 2016. Maybe I had too high expectations, so I was disappointed. The deluxe village suite is really a village house. The road to the entrance is paved with stones, which is bumpy and easy to sprain your ankle. There are no street lights at night, so you can only use a flashlight to illuminate. The lights in the room are also dim. There is no sunlight in the daytime. I thought it was a large flat, but I didn’t expect to climb stairs. There is no bathroom in the living room downstairs. There is only one toilet in such a large room. I have to climb stairs to the bedroom every time. The toilet in the bedroom is not smart and looks like a children's toilet. The lights in the room need to be turned off one by one. There is a window in the bedroom without curtains and light blocking, which is on early in the morning. The hot water in the room has to wait at least three minutes to heat up. I almost called for repairs. I can only say that it really restores the village house. If you want to spend money to suffer, you can try it. The hotel facilities of Aman Yangyun in Shanghai and Aman Dayan in Lijiang are better than those of Fayun in Hangzhou. Fayun has a good location, close to the Feilai Peak Scenic Area, with Yongfu Temple and Lingyin Temple just outside, and five other temples around it.
Original TextTranslated by Google
6/18
Response from Property: 尊敬的賓客,靜寧見春,歲月繾綣, 法雲安縵向您表示誠摯的問候!非常感謝您下榻法雲安縵並在百忙之中將您遇到的問題反饋給我們!您所反饋的問題已經得到酒店的高度重視,酒店管理團隊正對此進行認真回顧。 再次感謝您的反饋意見,法雲安縵全體員工熱切地期待您和家人朋友的再次到來!誠摯的法雲安縵管理團隊
Garnet lee
Village Room
Stayed in Apr 2025
Solo travellers
13 review
10.0/10
Outstanding
Posted on May 22, 2025
Amanfayun is not just a hotel where you can stay, but it seems to be a place that contains more than just philosophical meanings such as traditional values ​​and reflections. Amanfayun is a place where the lives of the residents who lived around the green tea fields are well-integrated, more than any other Aman, and the atmosphere of tradition and modernity are well-blended. I was impressed by the staff who welcomed me from the entrance, the staff standing all over the Payun Pass, and the way they tried to help me with even small questions. Steamhouse offers traditional Hangzhou food and vegetarian menus, so it is also good for vegetarians to choose from. There is a staff member who speaks Korean well, so it was not difficult to choose from the menu!
Original TextTranslated by Google
6/7
Response from Property: Dear valued guest, Thank you very much for choosing Amanfayun and taking your valuable time to share your comments with us! It is such an honor that we could have your compliment for Steam House and our colleagues. We look forward to welcoming you again for a renewing experience at Amanfayun and wish you all the best! Sincerely Yours, AmanFayun
Guest User
Village Room
Stayed in Mar 2025
Family
31 review
10.0/10
Outstanding
Posted on May 4, 2025
The most comfortable and relaxing short vacation, basically just staying in the hotel is enough, the hotel environment is great! It feels like a secluded place, the service at each position is just right, even the peak traffic like 5.1 is well arranged and easy to handle.
Original TextTranslated by Google
6/8
Response from Property: Dear guests, spring comes in tranquility and the years pass by gracefully. Amanfayun extends its sincere greetings to you! Thank you very much for choosing to stay at Amanfayun and sharing your experience with us. We are deeply honored to hear your comments about our hotel. Get away from the hustle and bustle of the world, escape into the secret land of mountains and wilderness, follow the leisurely ancient trails of Amanfayun, stroll leisurely, and enjoy a relaxing and Zen-like stay. Thank you again for your support and feedback. All the staff of Amanfayun are eagerly looking forward to your coming again! Sincerely, Amanfayun Management Team