Brook Hotel (Hangzhou West Lake) Reviews

Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear guest, hello! Thank you very much for staying here and leaving this five-star praise in your busy schedule. xx is also very happy to receive the praise. Your satisfaction is our honor and the source of our service. Your five-star praise is the living signboard of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win more satisfaction and five-star praise from you! The development of Brooke cannot be separated from your continued attention and support. We sincerely invite you to visit again! I wish you and your family happiness and all the best!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Hello dear guest!Thank you for taking the time to review the hotel. As for your question about taking photos of faces: Because our public security system was undergoing maintenance and upgrades recently, we were unable to register on the public security system at that time. Therefore, we have to take photos of individual guests, which is very important. Thank you for your valuable comments.We will report this issue to our leadership and rectify it.Brook Hotel wishes you a happy life!Brook Hotel also welcomes your next visit!

Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.

Response from Property: A home away from home experience. Your satisfaction makes us extremely happy; your comments make us feel extremely honored. To win your love, we know that only through unremitting efforts can we do better. I hope you can come often and wish you happiness and health every day! Providing you with thoughtful and considerate service has always been the pursuit of Brook Hotel. We are also very happy to see you so satisfied. I hope Brooke will add color to your trip and look forward to your visit again.

Response from Property: Dear guest, thank you for staying at Hangzhou West Lake Brook Hotel. The hotel is located in the Food Street of the Drum Tower Scenic Spot in the Imperial City of the Southern Song Dynasty, adjacent to the West Lake Scenic Area and Wushan Scenic Area. It is about a 5-minute walk to the Southern Song Dynasty Imperial Street and Hefang Street. Special snacks are nearby. All entertainment supporting facilities are available. The hotel has a strategic location, close to the Drum Tower, a famous attraction in Hangzhou. We will continue to provide guests with more warm in-store services, and Xiaobu sincerely welcomes you and your family and friends to come and stay again. Hotel Supervisor: He Yan

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear customer, hello! Thank you very much for staying at our hotel. It is an honor to see such a high rating from you. The work efficiency of public security officers is indeed as you said. Our responsibility is to provide you with a comfortable living environment, while the duty of the police is to provide you with a safe living environment. Welcome back to Hangzhou, and I would like to express my gratitude on behalf of the police officers from Ziyang Police Station in Hangzhou.

Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.