Brook Hotel (Hangzhou West Lake) Reviews

Response from Property: Dear guests, thank you for staying at Brook Hotel Hangzhou West Lake and giving us a detailed review. The hotel is located in the Southern Song Dynasty Imperial City Drum Tower Scenic Spot Food Street, adjacent to the West Lake Scenic Area and Wushan Scenic Area. It takes about 5 minutes to walk to the Southern Song Dynasty Imperial Street and Hefang Street. There are all kinds of special snacks, leisure and entertainment facilities nearby. The hotel has a superior geographical location, close to the Drum Tower, a famous attraction in Hangzhou. We will continue to provide guests with more warm in-store services, and Brook sincerely welcomes you and your family and friends to come and stay again!

Response from Property: Dear guests, hello! Thank you for choosing to stay in the hotel and recognizing the work of our friends. No matter how much advertising there is, it is not as good as word of mouth. We value the personal experience of every guest. As long as you come to the hotel, you are our family. We are willing to do our best to make your trip easy, happy and smooth. We look forward to your visit again to experience a different style. Wish you all the best!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Thank you for your evaluation of our hotel and the accompanying pictures. We are also very happy to hear that you have spent a happy time here. Hangzhou is a city with rich historical and cultural heritage and beautiful scenery.The cuisine in Hangzhou is very unique, and we hope you will come back to visit again

Response from Property: Hello, sorry, the hotel did not give you a comfortable stay experience. First of all, we do not agree with what you said about the poor service. First, the hotel service staff did not communicate with you with bad service throughout the whole process. The twin room you booked online has 20 small rooms with smaller rooms, and we upgraded the premium twin room with 24 large rooms. The premium queen room you booked and the room you booked is the room you booked. During your stay, you told the hotel that the room was small and we said that we wanted to change the bigger room and needed to make up the difference. The employee also told you that if you were really dissatisfied with the room, you could apply for a full refund and you would not cancel it. In this way, if you were already dissatisfied with the hotel, you would still choose to stay. We know that you will give us a bad review if you check in. If you have any problems, you will not accept it and write us a bad review after checking out. The second is that the hotel does not have tea bags. The online text is marked. Third, we will strengthen the training of the guest room sisters again when you raise hygiene issues. Sorry to cause inconvenience to you!

Response from Property: Hello dear guest! Thank you very much for choosing Brooke Hotel and giving your detailed review! Your affirmation is an encouragement and spur, which makes us more confident in providing quality services to our guests. I believe that as long as we use our heart, every guest can feel our sincerity. We sincerely invite you to visit Brook Hotel again and we will serve you wholeheartedly.

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear guest, hello! Thank you for your high evaluation and affirmation to us in time. Your satisfaction is our pursuit and motivation for progress. Having an elegant and quiet place to live in the noisy city is the best gift from God to each other. The years are peaceful only because of your company. I am grateful for everything and look forward to your visit again! I wish you a smooth life!

Response from Property: Dear guest, hello! Thank you very much for staying here and leaving this five-star praise in your busy schedule. xx is also very happy to receive the praise. Your satisfaction is our honor and the source of our service. Your five-star praise is the living signboard of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win more satisfaction and five-star praise from you! The development of Brooke cannot be separated from your continued attention and support. We sincerely invite you to visit again! I wish you and your family happiness and all the best!

Response from Property: Thank you very much for sharing your stay experience. The TV may require assistance from staff to use, and we apologize for any inconvenience caused. The lighting also has multiple modes. Hangzhou is a city with rich historical and cultural heritage and beautiful scenery. Welcome to come again

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Thank you for your evaluation of our hotel and the accompanying pictures. We are also very happy to hear that you have spent a happy time here. Hangzhou is a city with rich historical and cultural heritage and beautiful scenery.The cuisine in Hangzhou is very unique, and we hope you will come back to visit again

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!

Response from Property: Dear Guest, Thank you for choosing Westlake Brook Hangzhou and sharing your experience with us.I am glad to hear your comments and suggestions on the hotel, we will continue to adhere to the good place, Your praise, can help more guests to understand us, we will continue to provide guests with more warmth in the store service, small cloth also sincerely welcome you and your family and friends to come again, I wish you a happy life!