Hanoi Golden Moon Hotel & Travel

The staff are excellent in their costumer service. They always check us on esp. To Jessica and the 3 others ( forget their names) help us book our halong bay and Ninh bình tour hassle free. Perfect location near to the Lake and St Joseph Cathedral and other tourist spots, a lot of coffee shops nearby and local street foods overall it was a pleasant stay. For sure I will be back again.

Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!

Safe, affordable, friendly staff, average rooms Stayed for one night as a layover on our way to Sa Pa. I’m sure most hotels in the area are exactly the same, it was clean and tidy but the bed was so rock hard we could barely sleep. Also asked for two extra pillows and were only given one that was very lumpy. The shower was also difficult to maintain the temperature and not ideal. However the staff are extremely friendly and helpful, they offer to store your luggage there while you head off on other trips to Ha Long, Sapa, etc, they made us breakfast to take on our early morning bus and it felt very safe there. Despite being within the main area of Old Town it was quiet in the room. For the price we paid it did the job but given the bed and shower, I am glad we didn’t stay longer.

Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!