Hanoi Quan Ba Dinh Hotels

The hotel is basically new, everything is beautifully clean, the rooms even though are the basic are really spacious and with all the amenities , the breakfast is decent with local food, the terrace is a nice place to hang out and relax, the people in the front desk are really nice and able to help you always, great option to stay in Hanoi

Great facilities, service and location. Our room was very spacious and had a great view of the city at night, and had a washing machine as well. Staff were kind and helpful.

This isn't my first stay here, and I'm consistently impressed! It's spotless, the staff are wonderfully friendly, and the night views are breathtaking. This hotel truly convinced me that it's always worth choosing a great place to stay. The 65th-floor rooftop was absolutely magnificent. I'll definitely be returning to Lotte Hotel Hanoi on my next trip to Vietnam!

Stayed for three nights, great location right at the edge of the old town. Alot of major attractions are in walkable distance. Super friendly and helpful staff, can't praise them enough. You can book tours to other destinantions (Halong Bay / Ninh Binh) through the hotel, the bus will pick you up and drop you off right at the hotel. The hotel can also arrange Taxis from/to the airport for a fair price. The room itself was just as advertised, spotlessly clean, comfy bed and bouncy pillows. Lots of amenities included. Loved the breakfast options, a wide variety of different cold and warm dishes and fresh fruits, you can also order Omlettes and really tasty Pho. Reall enjoyed my stay, mostly thanks to the amazing staff who care about details and are so helpful. Would have loved to stay longer, will definetly stay here again on my next visit to Hanoi. 10/10 would recommend!

Great hotel!!!!! Very clean!!! Daily cleaning; Very friendly staff, top-notch service; Full breakfasts identical to European ones; Very convenient location, 5-10 minutes to the night market and 10-15 minutes to the street with the train, I definitely recommend it. New hotel, everything is in perfect condition, and even for such a price

Great location, very clean, nice food. However the service is really bad. I had to request and explain many times to the receptionist as well as the room staffs to put the 2 single bed into a king size bed as per my booking requirement. However, they did not cooperate and try to find reason not to do it. It took almost an hour for them to make a decision to finally do it for me. Such a bad experience. As a regular biz traveller to Vietnam, this is my 1st time experience this kind of unprofessional service for an international brand hotel. Very disappointed. I hope you will improve it otherwise this would be my last visit to this hotel.

The staffs are very friendly and helpful. The hotel is clean and comfy, and very spacious. This is a rare find. Highly recommended.

It was relatively clean, considering the area. The room felt a bit dated, but that's understandable as most places around here are quite old. The bathroom had a slight odor, but it wasn't too bad. Overall, it was still pretty good.

Nice hotel with great facilities but best thing is the staff - helpful,friendly with good level of English. Will stay here again next time I am in Hanoi.

We booked a cheaper room and were given a free upgrade upon arrival. We were also given drinks vouchers for the bar upstairs which made us feel welcome. When we arrived, staff members came out to the taxi to help us with our belongings and carried the prams up the little steps at the entrance of the hotel which was incredibly kind. We handed our passports over and were given a refreshing beverage each while we sat in the lounge waiting on check-in. They let us check in very early as they had a room available for us which we were thankful for after a long flight with two babies. The pool is small but lovely. The room was great and had a tiny balcony for people-watching. The hotel itself is a 5 minute walk from train street and therefore an excellent location for visiting Hanoi. Staff members were unbelievably helpful when we asked for information or needed a taxi. 10/10, would recommend.