Hotels in Dong Da District-Temple of Literature, Hanoi

The hotel is located in a walkable distance to main attractions, the rooms are clean, the restaurant has a nice view, but the best things is the staff, especially the receptionists. They are incredibly helpful, friendly and welcoming. We just wish everyone would be like Thao!

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

ChatGPT Dear Grand Mercury Hotel in Hanoi, I wanted to share my positive experience during my recent stay at your hotel. I was truly delighted with the service and accommodations provided. I greatly appreciated the room upgrade you offered upon my request, which resulted in a spacious and comfortable room. The extra space made my stay even more enjoyable and relaxing. Thank you for your attentive service and for making my stay at the Grand Mercury Hotel in Hanoi a memorable one. I look forward to visiting again in the future. Best regards, Oleksandr Bukaiev

It seems that there was a problem with the hotel agent. They confirmed the order but did not communicate with the hotel. The hotel had no idea that I wanted to extend my stay. The door could not be locked, and someone opened the door early in the morning. When I came back at noon, I found that someone was collecting my luggage because they thought that I would not return it after the check-out time. But the point is that no one contacted me. None of the waiters spoke English. I had not seen the front desk for three days. In the end, I only found an email in my mailbox asking me to check out. There was no problem with the old man and old lady who managed the hotel, and there was no problem with Ctrip's handling. The agent and the hotel owner must be responsible. At least they should call me to ask if I would extend my stay.

Facilities: A very new hotel with a garden coffee shop Hygiene: Clean and tidy, some rooms provide large barrels of mineral water Environment: Elegant environment, quiet in the midst of noise, suitable for people with light sleep Service: Good attitude, some staff can speak Chinese

Wonderful Stay – Thank You! I had an amazing stay at this hotel, and a big thank you to Pham Thi Hoa for her exceptional service! Her kindness and attention to detail made my experience truly special. The hotel’s hospitality is outstanding, and I highly recommend it. Great job, team!

Every body Very friendly and helpful. Services very good. Location very close to every place we want to go especial for who want to go to the US Embassy. They have motorcycles for rent but you need to book it early before you checkin to make sure they still have one for u. Honeymoon room very cheap have a massage bathtub. The room a bit small and have little sand on the floor.

It's located in the alley, so when you find it with a navigation It was a little difficult to find.After that, I went out of the hotel It's easy to find when you come back. Like a hotel in front, I couldn't figure out that the payment was completed with an application reservation Unfortunately, he understood and dealt with it quickly. It is a hotel with so many advantages. The passport was good to take only pictures and give me right away. There was no deposit, no other fee. You can park your motorcycle for free in the hotel. There's a washing machine - drying is on the roof. The facilities are so clean, air conditioner and refrigerator, TV. All were well maintained and good. Even the kind boss. It's a pity that I can't stay for a long time. This is the place I want to visit again next time. - I didn't take a picture, but I happened to take it ㅋㅋㅋ Bed space ㅋ

The rooms are very clean, convenient with a lot of equipments. Employees are very kind and helpful. Breakfast is really good with a lot of choices. The spa is also very good for massage and not so expensive. I highly recommend this hotel and the apartments.

Fantastic hospitality. The hotel was spotless, and the staff was incredibly helpful. The dining options were excellent. A perfect place for a relaxing getaway