Hotels in Dong Da District-Temple of Literature, Hanoi

The female receptionist's leering glance at the guest was the first thing that made a bad impression. Instead of smiling and looking straight at the guest, she glanced at the guest from head to toe. The bed sheets were dirty, and the female receptionist ignored the guest's request to change the bed sheets. The guest waited without any notice or response. After being asked many times, 2 housekeeping staff rushed into the room to change the bed sheets with an unpleasant attitude, if you didn't know, you would think they wanted to kill the guest. A good hotel in terms of facilities and services, but the attitude of some departments is not up to standard.

This boutique hotel is located in a secluded alley near the Temple of Literature, and was a charming place where you could experience the local atmosphere of Hanoi. There are many local restaurants and small shops scattered around, and you can experience the lively local life in a quiet environment. The hotel itself is small but cozy and has a calm atmosphere. It is the perfect place to enjoy a relaxing stay while experiencing culture and history. The Vietnamese staff were very friendly and made my stay comfortable. Friendly and helpful staff are an important element of any travel destination, and being able to feel the local warmth is also appealing.

Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee. The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.

Wonderful Stay – Thank You! I had an amazing stay at this hotel, and a big thank you to Pham Thi Hoa for her exceptional service! Her kindness and attention to detail made my experience truly special. The hotel’s hospitality is outstanding, and I highly recommend it. Great job, team!

The apartment has a large balcony with a great city view. Beautiful furniture and fully equipped with AC, kitchen, and washing machine. Quiet and clean space.

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

The room is fantastic! Super comfy bed, nice shower, warm room and a lot of products! Room super clean, staff kind and friendly. They rent motorbikes at good price and exchange money also good rate. The breakfast has a lot of options for Vietnamese food only.

It was a little unpleasant, but it was dealt with right away, thank you very much, the service is very good, mostly Americans, breakfast is on the 10th floor, breakfast is good, and there is a gym. Due to time, I did not go to the 11th floor.

The hotel is located in a walkable distance to main attractions, the rooms are clean, the restaurant has a nice view, but the best things is the staff, especially the receptionists. They are incredibly helpful, friendly and welcoming. We just wish everyone would be like Thao!

I stayed at this hotel for 5 nights. The room was large, with a huge bed. The windows overlooked the alley. It was noisy one night, since there was a bar nearby. I asked to change the room, but of the available rooms there was a smaller one and its windows overlooked somewhere in the courtyards (not a great view), so I decided to refuse and stay in this room. I can't say that the room was perfectly clean. For example, there was dust on the lamps. I also noticed that they did not wipe the ventilation (the grate was dirty). However, for me it was not critical. They cleaned every day, changed towels every day, and there was always bottled water, tea bags and coffee (all this was free). The shampoo and shower gel had an amazing smell. The bathroom was clean. However, the room itself was morally outdated. It should be updated. Also: half of the sockets in the room did not work, and the lighting was also poorly adjusted. The breakfasts were buffet style. Breakfasts were delicious, excellent, no complaints. The staff is polite and smiling as usual. The hotel is located 10 minutes walk from the Temple of Literature. The airport is 30 minutes by taxi. The center (old quarter) is 15 minutes by taxi. Overall, you can stay here, not the worst choice, but I think that either the room stock needs to be updated or the prices for the room need to be reduced.