Harbin Kunlun Hotel (Railway Station Museum)

Harbin Kunlun Hotel (Railway Station Museum) Reviews

Harbin Kunlun Hotel (Railway Station Museum)

No.8 Tielu Street, Nan'gang District, Harbin, Heilongjiang, 150006, ChinaView Hotel Details
Harbin Kunlun Hotel (Railway Station Museum)
Harbin Kunlun Hotel (Railway Station Museum)Harbin Kunlun Hotel (Railway Station Museum)Harbin Kunlun Hotel (Railway Station Museum)
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Harbin Kunlun Hotel (Railway Station Museum) Guest Reviews

4.4/5
929 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(929)
Positive reviews(894)
Reviews with photos/video(332)
Easy to get around(165)
Convenient location(152)
Close to train station(103)
Friendly front desk staff(68)
Classy environment(50)
Delicious breakfast(39)
Perfect for business trips(19)
Stayed multiple times(9)
Negative reviews(35)
Awirut Kanploy
Executive Standard Room
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 11, 2024
great hotel, the hotel helped to find the taxi to pick up to send to the airport in the very early morning which it is hard to get the taxi that time.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
CPat
Executive Standard Room
Stayed in Sep 2023
Couples
5 review
3.5/5
Posted on Oct 29, 2023
Arrived at the hotel around 10pm. The lighting is very bad and no proper sign indication or anyone to guide us into the hotel. It is weird that all entrance to the lobby are locked leaving only one small door to the hotel. We have problem getting into the main hotel lobby for a few minutes.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。關於大門關閉的問題,因為當天晚上大門正在檢修,所以暫時關閉了一會兒,臨時開通了旁邊的側門,大門修好後,就馬上正常運行了。客人的每一絲需求都是我們真誠為之努力的方向。 若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉,我們能為您創造更加完美的服務。
Guest User
Executive Standard Room
Stayed in Nov 2023
Family
7 review
4.5/5
Great
Posted on Jan 24, 2024
Conveniently located near speed train station
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
AH KING
Executive Standard Room
Stayed in Dec 2023
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Good location near station
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Executive Standard Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 30, 2024
This is an old hotel that I always like to choose. The hardware is very good, which is incomparable to the express hotel. The service and management are formal and orderly, just right. The location is particularly good, with convenient transportation and close to Harbin Station, but not noisy. The breakfast is also very good. Suggestion: it would be better if there is a freshly ground coffee machine. The only drawback is that there are traces of mold in the corner of the shower room (a common problem in old hotels), and the disposable slippers are too uncomfortable to wear
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
beijing-yao
Executive Standard Room
Stayed in Nov 2024
Business travellers
18 review
4.8/5
Amazing
Posted on Dec 25, 2024
The hotel is in a great location. It only takes 5 minutes to walk to Harbin Railway Station. The Harbin Airport Bus is just behind the hotel. There are many restaurants around and many guests staying there. The front desk reception staff is very enthusiastic. It was a very good stay experience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Executive Standard Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel lobby is very grand. The rooms are nice. The service is warm and thoughtful. The location is also good. It is very close to Harbin Station. Due to personal reasons, I left my things in the hotel. The staff tried their best to help me find them and mailed them to my home. Thank you very much to the staff of No. 81
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Executive Standard Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The room is large, clean, tidy, and odorless. The surrounding transportation is convenient and very close to Harbin Station. It is close to Sophia Cathedral, Central Street, and Harbin Institute of Technology. The front desk lady provided very good service and sent fruit. The child said that he would stay here again when it snows in winter.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Executive Standard Room
Stayed in Sep 2024
Other
1 review
3.0/5
Posted on Oct 8, 2024
The location is excellent, the airport bus stops behind the hotel. It is suitable for guests who land in the city late at night. Harbin Railway Station is on the right hand side of the hotel. It should be an old star hotel. It will be very competitive if the facilities and equipment are upgraded. I saw that other executive standard rooms have fruits, but I didn't find any after staying for two nights.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. The hotel is renovating the rooms. I believe you will have a good experience when you visit the hotel again. The hotel has a superior location and first-class service quality. I look forward to visiting again and wish you a pleasant journey!
Guest User
Executive Standard Room
Stayed in Sep 2024
Travel with friends
40 review
4.6/5
Great
Posted on Oct 4, 2024
The room is of a good size, with a sofa, TV, mineral water and tea. Overall it is OK. The front desk service attitude is good. We did not arrive at the hotel at 10:30 pm, and the front desk called to inquire and specially arranged the floor we needed. Thumbs up! Unfortunately, the drainage in the bathroom is not smooth. On the third day, the wrong comb was used as a toothbrush. We found that we wanted to make a call, but we could not find the front desk service phone number next to the phone. Forgot to take pictures of the room.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments on our hotel. Regarding the toothbrush problem you reported, our service was not meticulous and we are very sorry for the inconvenience. We will strengthen the training of our employees and improve their service awareness to avoid similar situations. The hotel has a superior location and first-class service quality. We look forward to seeing you again and wish you a pleasant journey!
Guest User
Executive Standard Room
Stayed in Aug 2024
Couples
76 review
5.0/5
Outstanding
Posted on Sep 28, 2024
The room is nice, clean and tidy. The toilet 🚽 is equipped with a ring, which is very nice. The front desk clerk is friendly and the hotel 🏨 is convenient for travel. There is an airport bus behind. This is my second stay in Harbin. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Executive Standard Room
Stayed in Aug 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
As expected of a four-star hotel, the service is quite good. The front desk lady patiently changed the room and gave me a gift! I had just come back from drinking with my friends and my clothes were dirty. When I arrived at the room, I met the cleaner and asked if there was a laundry nearby. The cleaner said there was a washing machine in the hotel and helped me wash my clothes, dried them, and sent them back! Thank you for the enthusiastic help of the hotel service staff! Thumbs up!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Executive Standard Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Because I stayed there for a few days before, your thoughtful service, cleanliness and hygiene left a deep impression on me, so I chose your hotel again after returning from abroad. Thumbs up for you!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your comments on our hotel. The hotel has a superior location and first-class service quality. We look forward to visiting you again!
AAA11haikuotiankong
Executive Standard Room
Stayed in Aug 2024
Other
30 review
5.0/5
Outstanding
Posted on Sep 12, 2024
1: The hotel room is clean and hygienic, 2: The transportation is very convenient, and it is opposite the South Square of Harbin Railway Station, 3: The breakfast is rich and clean. 4: The room is quiet and soundproof.
Original TextTranslated by Google
6/8
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Wusong
Executive Standard Room
Stayed in Aug 2024
Couples
5 review
3.5/5
Posted on Sep 7, 2024
The hotel is right next to the train station, a 5-minute walk away. The hotel facilities are relatively old, the bathroom has a sewer smell, and the door was blown loudly by the wind in the middle of the night. The air conditioning in the room worked well, check-out was quick, and the airport bus was not far downstairs.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. The hotel is renovating the rooms and working hard to continuously improve our hardware facilities to provide a comfortable environment. We look forward to seeing you again!