Premier Inn Harrogate South

There was no staff at reception, a notice said come into the restaurant if there is no one on reception. Upon finding the manager in the restaurant he immediately told me they are closed. I told him I only wanted to check in, to which he replied rather rudely I'm comming! There was no toilet paper in the toilet and the room was dusty. Evening meal was slow comming and unacceptable quality, there was only a few people dining so I don't know what the delay was.

Stay at preminer inn a few time a year of work This is the worst trip I have had . Booked a plus room . No water sweet treat or coffe pods supplied. Went to reception no one on reception said see bar staff . Enter bar are to a sign wait to be seated fair enough the menber of staff was very abrupt. And walked away befor we had a change to ask about missing plus items. Late went back to reception agian to be told oh run out just log a complaint. Realy not the service I'm used to . The on site pub has closed to public the whole place is tired, dirty and looks as if it on the edge of being closed down . Spare pillow in room had no covers Black mould on serval celling tiles Blood in the shower and a strong smell of **** on the landing

From the outset, the experience fell well below the standards I expect from your brand. Upon arrival, the staff member at reception was dismissive and inattentive, clearly preoccupied with a private phone call on his mobile. I did not feel welcomed as a guest. Despite booking a standard double room, I was allocated an accessible room, which was not suitable for my needs. When I queried this, I was informed the hotel was fully booked and no alternative could be provided. To make matters worse, the room was clearly not prepared for two guests staying for two nights. It was stocked with just one towel, half a roll of toilet paper, and a single sachet of coffee. When I approached reception about this, I was again met with a staff member who was on a personal phone call and showed visible irritation at being interrupted. During the stay, the noise levels in the corridors were excessive, with doors being slammed throughout the night, making it virtually impossible to get any rest. Finally, we were extremely disappointed to discover that the attached pub/restaurant was closed during our stay, a fact which was not made clear at the time of booking. Overall, this experience was very disappointing and fell short of the standards I have come to expect from Premier Inn.