InterContinental Hayman Great Barrier Reef Reviews

Our stay at Hayman Island IHG was nothing short of spectacular. From the moment we arrived, we were greeted with warm hospitality and impeccable service. The stunning views, luxurious accommodations, and top-notch amenities made our experience truly unforgettable.

We stay at the lagoon king suite and the room are very nice and huge. The staff are very professional and helpful.

It's very nice, but the things to play are quite expensive, but it's worth the price, recommended

Let me talk about the advantages first: We stayed in the beachfront pavilion, which is a king-size bed seaside pavilion. It is close to the sea, has a good view, and the room is spacious and has a hot spring. The most important thing is that it is very close to the area where the sand kangaroos wallaby are active. There are many cute little kangaroos nearby at night. It is a five-minute walk to the swimming pool and restaurant area. The ecological environment is very good. The tall trees and vegetation along the way block the sun. There are Thai and Italian restaurants (dinner needs to be booked). The swimming pool is large enough for swimming and there are not many people at night, which is equivalent to exclusive use. The hotel room service is timely, cleaned at least twice a day, and the response speed and service attitude of the front desk and activity center are also very good. There are many activities on the island, and the vacation will not be boring. The air quality and snorkeling quality are very good. It is also convenient to book sea activities and hiking activities. The hotel official website can be booked in advance before check-in, or you can go directly to the activity department after check-in. Then there are areas that I personally think need improvement: There can be more types of meals! For example, Chinese food! The shower in the room seems to be a little damaged and cannot be adjusted to a rain shower. There is a little bit of bird droppings on the glass which is not easy to clean, but the service staff has tried their best to clean it during our stay. It may need to be thoroughly cleaned after check-out, because there are only a few traces, so it can be ignored. Everything else is great. I will come here for vacation with my family next time. I think if there is a more suitable dining experience for my taste, I will not feel bored staying here for half a month😋

The breakfast is nice. The layout of the room is OK, worthy of a five-star hotel, but the bathroom is not clean... Also, the service of a male waiter was very bad when checking in. He got our check-out time wrong twice. It was my first time to go to a hotel on this island, so I was confused. The male waiter told us that the room location was unclear, so we went to the wrong place once and had to run back to ask before we found the correct location. As for restaurants on the island, check out the Google reviews. You can’t go wrong with restaurants with high ratings. The infinity pool on the island also has a nice view!

The room is quite big, and an extra bed can be added for 150 Australian dollars per night. The ecology is very good, but the boat ticket to Hayman Island is too expensive, 220 Australian dollars/one way. It is recommended not to leave the island until you leave. 2 to 3 nights are enough. The swimming pool is super good👍

It was a very satisfying vacation. The speedboat to the island provided drinks and snacks, which was a great experience. The room size was OK, but the furniture was not very smart. In terms of food and beverage, the Italian restaurant amici was great, and the breakfast at Pacific was also super rich. The Thai restaurant bambam was not delicious, the curry was weird, and the teppanyaki beef was too raw. Activities were the most unsatisfactory of this trip. It was impossible to make an appointment for outer reef diving. The Whitehaven Beach trip and helicopter experience were good, but the price was too expensive, especially the helicopter, which was more than twice as expensive as Hon Island.

Environment: One island, one hotel, excellent location Service: Not many people. You may hear but not necessarily serve. Special attention: The hotel charges a lot of random fees. Even if you are at the front desk, they still deduct fees outside the confirmed bill.

My friend arrived at the hotel first and was ready to check in. But his experience made us very disappointed with the hotel. They arrived at the hotel at around 12 noon, having experienced a long flight of nearly 10 hours and looking forward to the Spring Festival holiday. There were three or four groups of guests who arrived with them. They asked at the front desk if they could check in early, but were told that the room was not ready yet and no estimated time could be provided. They were only advised to check again at around 2 pm. Following the advice of the front desk, they stored their luggage and went out for dinner. However, when they returned to the front desk at 2 pm, they were still told that the room was not ready and the estimated check-in time had been postponed to 3:30 PM - even though the official check-in time of the hotel was 2:00 PM. Inexplicably, the front desk did not provide any explanation, only saying that the room was not ready. Although they were dissatisfied with this, they remained patient and asked the hotel to notify them as soon as possible when the room was ready. However, we never received any update. At 3:30 pm, they went to the front desk again to inquire, but the front desk staff seemed to be completely unaware of their situation due to the shift change, which showed that the handover work within the hotel was not done well at all. This management loophole is extremely disturbing and unacceptable. After we expressed our strong dissatisfaction, a staff member who we later learned was the **Transfer Manager** finally intervened. However, she neither provided any explanation nor expressed any apology, but arrogantly told us that the room was ready and asked us if we wanted to check in now. And because my flight was delayed and I was 20 minutes late to check in for the ship, they said that if I didn’t arrive in ten minutes, they would not care about us and we would have to book a helicopter to get on the ship. Friends and friends were already four hours later than the original check-in time, and they were arrogantly told that they would not care about us. This arrogant and perfunctory attitude was extremely unprofessional and infuriating. In the end, friends and friends did not get the room key until 4 pm, four hours later than the arrival time, and were the last to check in among all the guests who arrived at the same time as them. At this point, they were exhausted, angry and extremely disappointed. What was even more unacceptable was that when they entered the room, they found that the extra bed we had confirmed a few days in advance was not ready at all. The entire stay experience was far below the service standards that should be expected of InterContinental Hotels. The lack of communication, lack of responsibility and poor service attitude seriously affected our stay experience. In this regard, we request that your hotel provide a formal explanation and explain how to improve to avoid similar incidents from happening again.

A large resort hotel with very large rooms. The environment is very beautiful and the hygiene is good. During breakfast, I will encounter a big white parrot flying to the table and asking for something to eat.

A very private island, beautiful, an unforgettable place...

The hotel occupies an exclusive island with beautiful natural scenery. Cleanliness: The floor is not cleaned carefully enough. Service: The response is relatively slow, and the result only comes after repeated urging. Facilities: It should have been considered very luxurious at the time, but it feels very dated today. Breakfast: rich in content and good quality. Tips: Remember to close the balcony door when going out, otherwise the food in the room may be robbed by birds.

Judging from this price, the cost performance is extremely low, I really don’t recommend it~ 8384 three nights * 2 rooms, the food consumption on the island is about 15000+ Everyone greets you with a smile, but there is 0 service~ On the first day of check-in, I asked the room service to deliver water, but I didn’t see any water from check-in to the evening. Are you going to thirst me to death? There are so many ants in the room, and the room is very old~Seagulls and parrots are **normal~ The infinity pool is under maintenance, and I didn’t experience it from check-in to check-out. Every day when I checked in, I received an email saying that I had any questions and needed to contact them. I wrote a suggestion email but no one replied. In short, I am sorry for the InterContinental brand and the service level that a five-star hotel should have~

The hotel is very good, the swimming pool is super big, the view from the room is invincible, the food is recommended bambam, which meets the taste of Asians, and there are more water activities but more expensive.