Island Shangri-La, Hong Kong

Island Shangri-La, Hong Kong Reviews

Island Shangri-La, Hong Kong

Pacific Place, Supreme Court Road, Central and Western District, Hong Kong, ChinaView Hotel Details
Island Shangri-La, Hong Kong
Island Shangri-La, Hong KongIsland Shangri-La, Hong KongIsland Shangri-La, Hong Kong
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Guest Reviews of Island Shangri-La, Hong Kong

9.4/10
Amazing
2132 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.5
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All reviews(2132)
Positive reviews(2057)
Reviews with photos/video(465)
Delicious breakfast(89)
Nice sea view(82)
Perfect for kids(67)
Close to metro(34)
Luxurious(22)
Great swimming pool(19)
Negative reviews(75)
Tom_staycation
Grand Premier Peak View Twin (Newly Renovated)
Stayed in Mar 2025
Family
26 review
10.0/10
Outstanding
Posted on Apr 7, 2025
Thank You for a Wonderful Experience! I wanted to take a moment to express our heartfelt gratitude for the exceptional service we received during our stay at Shangri-La. A special thank you to GiGi for introducing us to the family floor, which made our stay so enjoyable and comfortable. Additionally, we are truly grateful to Vanessa for her wonderful storytelling and engaging playtime with our daughter. Her warmth and attention made our daughter feel so special and cared for. Thank you for creating such a memorable experience for our family! We can’t wait to return.
6/8
Response from Property: Our valued guest : Thank you for sharing your excellent review with us. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed family floor and attentive service from our team. We are truly grateful for your commendations to our team, especially Gigi and Vanessa which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to the immense pleasure of welcoming you back to the Island Shangri-La, Hong Kong. Vivien Law – Director of Rooms
Chornous
Grand Premier Peak View Twin (Newly Renovated)
Stayed in Feb 2025
Family
13 review
10.0/10
Outstanding
Posted on Apr 23, 2025
Great hotel, perfectly clean and beautiful rooms. The view is amazing. I’ll definitely stay there again my next time in Hongkong.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law – Director of Rooms
Hieu van Nguyen
Deluxe Peak View Twin Room
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Very nice hotel , convenient, excellent service very good price from trip.com
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law – Director of Rooms
Guest User
Deluxe Peak View Twin Room
Stayed in Dec 2024
Family
2 review
10.0/10
Outstanding
Posted on Feb 4, 2025
The mountain room view was breath-taking. Spacious room, excellent service from all staff and dinner at Ming Pavilion was great. They could accommodate to vegetarians and the dragon pearl tea was fragrant.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
Guest User
Grand Premier Harbour View King (Newly Renovated)
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 4, 2025
One of the few hotels that allows accommodation of 4 (two adults, an infant and a child under 9) in a single room. Location is excellent and view is amazing. The room is newly renovated, very clean and tidy. Room is very well thought out and very good sized. Only downside is it takes awhile to get into an elevator during peak hours. Relatively kids friendly, booking during Christmas stay included welcome loot bags for kids.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
Codyroaster
Grand Premier Peak View King (Newly Renovated)
Stayed in Oct 2024
Business travellers
12 review
7.0/10
Posted on Nov 29, 2024
Hotel is very beautiful and good design, especially interior very luxury and comfortable. Function of furniture is great and light is very good. View from my room is fantastic. Food is good, especially breakfast buffet. The desert cafe downstair is wonderful. However, the service is very poor. People who work and clean at my floor has such a bad manner. Hotel should educate your people. how manner should be, how polite should be , how helpful should have. You should teach your people to be gentle to guest.
Response from Property: Our valued guest : Thank you for choosing Island Shangri-La. We sincerely apologize for the unpleasant experience during your stay. We value your comments and feedback. In response to these issues, we will promptly enhance the training and management of the team's service awareness, continuously improve the service quality, and ensure the implementation of the service standards we always offered. Once again, I would like to express my heartfelt apologies and look forward to providing you with a satisfactory service experience in the future. Vivien Law - Front Office Manager
Guest User
Deluxe Peak View King Room
Stayed in Feb 2025
Couples
5 review
10.0/10
Outstanding
Posted on Mar 24, 2025
设施：ok 卫生：ok 环境：ok 服务：ok
Response from Property: 尊敬的客人: 非常感謝您選擇入住港島香格里拉，並分享此愉快的體驗。很高興得知您們對酒店的整體服務感到稱心滿意，我必會欣喜地表揚各團隊成員的出色表現和努力。再次感謝您們對敝酒店的讚賞和支持，您們的評價將會持續鼓舞我們為尊貴的客人提供更臻善臻美的服務體驗。我們熱切期待著歡迎您們再次蒞臨來享受另一次美好的香格里拉體驗。倘若閣下需要任何協助，敬請隨時與我們聯絡，我們定必傾力為您們效勞。客務部總監 羅珮蓉敬上
MHKM
Deluxe Peak View King Room
Stayed in Oct 2024
Couples
15 review
9.0/10
Great
Posted on Nov 6, 2024
Though the style of the room design is a bit old, everything is very nice and above standard.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
克 Streets of Shenzhen
Deluxe Peak View King Room
Stayed in Sep 2024
Family
38 review
10.0/10
Outstanding
Posted on Oct 4, 2024
A fantastic stay during the National Day break. The rooms are great, breakfast is varied and tasty, service from everyone was flawless. We really felt like everything was taken care of.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
The LoveBirds Couple
Deluxe Peak View Twin Room
Stayed in Jul 2024
Family
11 review
10.0/10
Outstanding
Posted on Oct 4, 2024
Best customer services, breakfast was great. Really clean. I got help from Melanie Chan. She is really an outstanding employee. Thank you so much. I will stay again, and I recommend it.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
Guest User
Horizon Harbour View Twin (Newly Renovated)
Stayed in Jan 2025
Family
5 review
10.0/10
Outstanding
Posted on Feb 5, 2025
Best! We got the best services in hongkong. I got incident and they willing to help me and very professional
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
GOH
Deluxe Peak View King Room
Stayed in Dec 2024
Couples
8 review
10.0/10
Outstanding
Posted on Feb 24, 2025
Good location with a great view. However the buffet breakfast was abit disappointing.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
HOI KEI
Deluxe Peak View Twin Room
Stayed in Jul 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Sep 2, 2024
the room was nice, very good service as well.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
Guest User
Fisherman's Cove Themed Family Room
Stayed in Aug 2024
Family
1 review
10.0/10
Outstanding
Posted on Sep 15, 2024
Nice location nice place and people.
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference, We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager
Hapbday
Deluxe Peak View King Room
Stayed in Nov 2024
Travel with friends
140 review
10.0/10
Outstanding
Posted on Dec 19, 2024
So nice happy great room HK is the best. Super happy with my trip. Enjoyed it. Fantastic stay
Response from Property: Our valued guest : Thank you for the great review. As we believe that personalised gestures can make a world of difference. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Vivien Law - Front Office Manager