Novotel Shanghai Atlantis

I had a great stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. The location was convenient and made it easy to get around. Overall, good value and I would stay here again.

Booked river view room for my friends but they allotted city view room . Didn’t expect this from Novotel

Convenient location. Quite surrounding environment. Spacious room, clean and great view. Great check-in experience with staff Kelly and Lucy.

This hotel is a place where sorcery happens. It was a magic trip, and Novotel Shanghai Atlantis made a very significant contribution to the overall impression. I can be honest to tell you, guys, that it was the most friendly and benevolent staff I'd ever seen in the hospitality industry! We were accommodated right on our early arrival, the room on the 37th floor was perfect, it had mesmerizing view and was perfectly clean. At first the whole window was closed, but I got down to reception and asked to resolve this minor issue because of the allergy. We were immediately allowed to open small window to allow the room to ventilate. Service girl brought a very comfortable extra bed for our adult kid in no time. Housekeeping was perfect all the period of our stay. The revolving restaurant on the 50th floor makes definitely great impression. It's one of the unique features of this hotel. Breakfast is great, there are a great variety of meals and the food quality is high. On checkin-out we decided to thank the staff with a little special chocolate treat (from Russia with love). And it was so cute to see that true and heartful reaction of the reception girls! In a blink of an eye they gave us back with a great chinese jelly treat. I definitely recommend this hotel to all travellers regardless their purpose of visiting.

We had two separate bookings for different room types, and we would especially like to thank the reception staff for their kindness and flexibility. For the first two nights, we had booked a family room with an extra bed for our child, but this room type was unavailable for the third night. Despite this, the reception team kindly allowed us to stay in the same higher-category family room for our entire stay, which made everything much more convenient for us as a family. We really appreciated this thoughtful gesture — thank you!