No.18 Hanoi Road, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
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Hyatt Regency Hong Kong, Tsim Sha Tsui Guest Reviews
4.6/5
Great
2373 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(2373)
Positive reviews(2292)
Reviews with photos/video(513)
Easy to get around(370)
Convenient for shopping(180)
Close to metro(145)
Delicious breakfast(141)
Friendly front desk staff(52)
Large bathroom(32)
Nice sea view(17)
Negative reviews(81)
VARENYAM
1 King Bed Harbour View Club Access
Stayed in Oct 2024
Family
16 review
4.5/5
Great
Posted on Oct 5, 2024
Let’s do direct review: Location without any doubt at best (5/5). Staffs: 5/5. Breakfast: 5/5 (you can also refer to pic). Room size (small compared to what you pay, 4/5). Bathroom (5/5, considering room size). What they can do better: of course you can’t change room size, but you can upgrade it to modern room. Mattresses and pillow qualities (3/5) can be improved (it’s not up to standard of 5-star hotel). They should consider providing coffee machine in the room, not just kettles to prepare hot water to make coffee.
Susana
2 Twin Beds
Stayed in Sep 2024
Family
20 review
5.0/5
Outstanding
Posted on Sep 23, 2024
I enjoyed my stay at this location. Very convenient. Hotel service was excellent , the room and the premises were good.
Good upkeep of the hotel room & premises.
The only thing uncomfortable was the hallways were not cooled , elevator is hot.
i like the glass bottle mineral water provided.
Response from Property: Dear Susana,Thanks a lot for staying with us and sharing your review. Please rest assured that we would share with the team to improve the overall experience. We hope to welcome you back in the future.Best regards,Hotel Management
PUAY YONG
2 Twin Beds Harbour View
Stayed in Jul 2024
Family
2 review
4.2/5
Very Good
Posted on Jul 13, 2024
Hotel is really nice and clean. Room service was readily available. View from hotel is excellent
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
Tommaso 李先生
2 Twin Beds Deluxe
Stayed in Apr 2024
Business travellers
45 review
4.7/5
Amazing
Posted on Apr 29, 2024
Was a great stay in Hong Kong, the service is really good so is the gym, I think the seating area in the breakfast zone needs revamping for the rest I would highly recommend it!
Response from Property: Dear Tommaso,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management
Jackey Chu
2 Twin Beds Deluxe
Stayed in Apr 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Apr 21, 2024
This hotel is perfect, located in the center of Hongkong, nearby easily u can find everything including shopping mall and restaurants. Room also very big size and comfortable, breakfast amazing also.
Response from Property: Dear Jackey Chu,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
Anonymous User
2 Twin Beds
Stayed in Sep 2024
Business travellers
20 review
4.2/5
Very Good
Posted on Sep 7, 2024
very nice location
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our location to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management
KanyaratK
1 King Bed
Stayed in May 2024
Travel with friends
9 review
4.5/5
Great
Posted on May 12, 2024
Good but The moment I go Unable to check in to the room because system problem.
Response from Property: Dear Kanyarat: Thank you for choosing us and sharing your review. Please rest assured that we would share with the team to improve the overall experience. We hope to have the pleasure of welcoming you back again soon. Best regards, Hotel Management
Guest User
1 King Bed
Stayed in Apr 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Good location and they checked me in early ( if room available)
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
VC-salt
1 King Bed Harbour View Club Access
Stayed in Jul 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Very nice hotel, well maintained with very dedicated staff. The location is perfect with the metro line and station just downstairs. Many bars and restaurant around in a vibrant neighborhood. Noise isolation of the room is great. Breakfast is well furnished with many food styles.I will intend additional trips in the future and will not hesitate to book again.
Response from Property: Dear VC-salt,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
Guest User
1 King Bed
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Great location in Tsim Sha Tsui. MTR is underneath hotel so easy to travel around .
We did not have breakfast buffet, but many restaurants around. We loved a nearby small eatery offering small Chinese rice roll. The long queue in morning attest to the quality of the food.
Loved Hugo restaurant. Great food quality , lots of table cooking such as: Caesar salad and baked Alaska. However quite pricey.
Great outdoor swimming pool with panoramic views of the city. We enjoyed a good swim every morning.
Overall staff very helpful and efficient.
We have stayed previously and will continue to come back there, because of the excellence of its service .
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
Lawrence
1 King Bed Corner
Stayed in Jul 2024
Other
1 review
4.0/5
Very Good
Posted on Jul 4, 2024
I asked if I could check in earlier. The lady at the counter said NO, it is all full and they needed to clean the rooms first.
I eded up checking in at 3pm.
However, the next morning when I was ready to leave at 11.30, I saw some rooms were cleaned and were ready to be occcupied.
I have the hunch that the lady didn't want to let me in even though some rooms were available.
she just sticked to the rule. However, some hotels are more flexible.
Just my guess!
Response from Property: Dear Lawrence, Thank you for sharing your review of your recent stay. Thank you for bringing this to our attention, please rest assured that we would share it with the team to improve the overall experience. We look forward to welcoming you back in the future.Best regards, Hotel Management
Guest User
2 Twin Beds
Stayed in Jun 2024
Travel with friends
19 review
4.2/5
Very Good
Posted on Aug 21, 2024
The room is clean and the service is good. the location is fine with shopping and quite convenient to MTR
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our services to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management
Francisco
2 Twin Beds
Stayed in Jun 2024
Family
10 review
4.7/5
Amazing
Posted on Jul 10, 2024
The buffet was really good and the location is near one of the main streets with a lot of shops.
Response from Property: Dear Francisco,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
yeohandy
1 King Bed Harbour View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
Great location and view. Very friendly staff and efficient and accomodating
Attentive to families needs and ensure we had a pleasant stays
Response from Property: Dear yeohandy,Thanks a lot for staying with us and sharing your review. We are glad to note that you had an enjoyable stay with us. We hope to welcome you back in the future.Best regards,Hotel Management
Guest User
1 King Bed Corner
Stayed in Apr 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 25, 2024
nice experience
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management