Pittsburgh Hotels with Hot Tub

This is a nice old hotel that reminds you of yesteryear. The front desk folks were awesome, as well as the bar staff. The location is great if you’re okay with a short walk to the Pirates ballpark or Market Square. Restaurants just outside the door. My issue with this place which is why I rated it average was the maid service….or better stated, the lack of maid service. This is not one of those places where they only come by every other day. Check in is day 1, on day 2 I get to my room that evening and it was not made up, called the desk and they offered to send someone up and said they comp some Bonvoy points. I was tired and passed on anyone coming up that hour. She said she leave a note for housekeeping. Day 3, again no room service…called and talked with the same lady, she said she comp some more points, and ensure the housekeeping manager was made aware. Again I was too tired for anyone to come up that evening. Day 4 yup you guessed it, no room service…once again I was told I’d get comped a few more points. And thus time the on duty housekeeping manager and two housekeepers came by…I needed towels and smelly trash removed. The manager said she wanted to make it up to me and said she’d send up a couple beers. No beer showed up, another empty promise. In total I was comped just 500 points. I expected at least 500 for each occurrence. I’m going to notify Marriott of my disappointment. Human error happens, it how the establishment responds and resolves those errors that really count.

Send your child to the University of Pittsburgh, Johnstown, and choose this hotel. After more than half a month of experience, I feel very good, and at the same time, I also feel the friendliness and kindness of the American people to the Chinese people. Johnstown is not so convenient to get around by car. The hotel service staff kindly arranged for their colleagues' cars and said there was no charge. How can this be OK? I will still express my heart and arrange the vehicle. I am very grateful to my guests in this foreign country. Next time I come, I will still choose to stay in the hotel again.

I was surprised at how much I liked this hotel. Our room was great. It was spacious clean and comfortable. The front desk was pleasant and helpful. Honestly the person working the front desk was beyond cheerful despite being very busy. Clearly some kind of event was happening. Parking was also a breeze. Breakfast was standard hotel fair but good nonetheless. We sat on the patio for breakfast which was nice. The location was great. I will definitely stay here next time we are in Pittsburgh.

My wife, adult son, and I booked a week at this hotel. We chose this hotel based on the location for events we were to attend in the strip area. We booked a king with a fold out sofa and the room had enough room for the 3 of us. The check in is one flight up from street level which is something we are not used to. We figured it out and it wasn't a problem after that. Upon check in we were informed we were allowed one maid service for the week. We picked Saturday thinking this would work as it was half way through our stay but the front desk person informed us they don't do maid service on the week end (not true because we saw cleaning staff working on the week end cleaning rooms). We picked Friday and upon returning on Friday found that the room was not serviced. We pilled our used towels in the corner of the bathroom thinking we would have fresh with the maid service. My wife had to go down to the front desk and to secure fresh towels. We had one soap bar and two small bottles of shampoo for the week. We were able to secure more from one of the maid carts in the hall with the maids approval. Our bathroom shower had a half glass partition with the other half open. The shower leaked significantly and we had to mop up the water every time we showered from the floor so we wouldn't fall. The hotel advertises valet parking. Not true. We could tell the covered garage was set up for valet parking as they could park cars end to end but when they did away with the valet they lost at least half of their covered parking spots. The upper level is accessed from the back alley with a very tight turning radius. Really tight. There is an uncovered overflow lot across the street but unloading in a rain storm sucks. We were charged $19 per day plus tax for the parking. The Steelers were in town that Sunday so the hotel was pretty crowded for the weekend (breakfast and parking). Breakfast was included with our stay and consisted of frozen eggs, potatoes, and sausage every day which was heated in the oven and brought out in large pans. The eggs were like rubber, the potatoes bland, but the sausage was ok. There are muffins, bagels, fruits, and oatmeal in a big pot. My friend who was staying here also in a separate room said the oatmeal tasted like paste. She said her shower also leaked. We were awakened at 4:20 a.m. on Wednesday of our stay by the fire alarm. We were told to vacate the hotel asap. Scary to say the least but it was just heavy smoke from a room the floor below us from a pot of food left on the stover overnight. I commend the hotel for having this alarm system and evacuation plan in place. The next morning we were awakened at 0700 by jack hammers outside on the street below. Really, 0700? Not much of a view either. The hotel has a lot of things going for it...great location, friendly and helpful staff, clean public areas...but needs improve a number of areas and not cut corners at the expense of their guest.

In a moderately priced hotel, the bed is not made and cleaned every day. If you want new towels or sanitary products the next day, you can ask the front desk and they will be delivered in time. The room is big enough, the sound insulation is not good, the advantage is that it is close to Pittsburgh. There are discounts for accommodation and breakfast, but there is no breakfast at the nearby Starbucks. If there is not enough parking space at the entrance, you can park in the opposite parking lot, and the hotel will pay for it for you. All in all it was good, no inconvenience.

I need a lost and found email address in the hotel. When I found something missing, I called the hotel several times. A lady left her email address, but after sending it twice, there has been no reply. I hope they can provide an official email address. I want to try and see if I can find it.

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

This is the first and only time I've written a review of a Marriott. I'm doing so because it was that bad. Literally, THAT BAD. To start, I am a Platinum member for many years. So I am very used to very good service at Marriotts. Today, it was the exact opposite. This weekend, Taylor Swift was in town. This made things busy at this hotel. And hectic. And full. And also, most notably, not a surprise. Taylor has been coming to Pittsburgh for almost a year. However, this large hotel seemed confused, confounded and dazed at the number of paid guests who showed up today. They left a very inexperienced ”supervisor” in charge of the hotel and the result was a cluster. This was likely their busiest weekend of 2023 so an actual manager and extra housekeeping staff would have been appropriate. Neither were in place. We tried to check in at 230, which as a Platinum member would never be an issue anywhere. Here, they said they had no rooms. They suggested we get ready for the concert in the lobby bathroom. Yes, of the hotel. So, we did that. We did it with no apology, no emotion, literally zero human communication that recognized what a mess this was. We paid for a suite, but instead got ready in a communal bathroom with hundreds of other misplaced guests. At midnight, we returned to the hotel and tried to get a key for the second room we had already paid for. We were yelled at to get in the regular line, as no Marriott Elite service was available. When I asked what the rate would be since they were checking us in well after midnight, ”Chris” sneered and said he wasn't ”in the mood” as he had already been yelled at today. I'm sure he had been, and that part stinks for him. At 1AM, there was still a line out the door of people trying to check in for rooms they paid for starting hours ago. This hotel is to be avoided. Go to one of the hotels across the street.

#positive #I was happy with the Nearby Activities, Value for Money, Hotel Smell, Convenience of Transport, Location, Safety; Awesome hotel, clean and tidy, friendly waiters, opposite shopping malls, convenient for shopping and eating