Inns in EL Nido

The hotel has a decent location, and everything about it is actually quite good, except for the management. We booked a deluxe room with a large bed and a balcony. We arrived late and were checked into a very basic economy room on the first floor of an annex building (Room B – more like a tiny closet than a room). All the receptionists, one after another, kept assuring us that this was indeed the room category we booked, claiming it had a sea view and they simply hadn't updated the photos, and that the balcony had been removed after a typhoon. They also said they couldn't reach the manager, and without the manager, they couldn't move us. We decided to leave for a Tour A, gathered all our belongings, and moved them to the luggage room, hoping they would be transferred to a different room later. However, upon our return, we were again given the key to the same economy room. After an hour of 'trying' to resolve the issue at reception, we were finally given a room on the second floor of the annex building (Room D) – it had no balcony, but it was bigger and cozier than the previous one (it had a safe, kettle, and a table with chairs – none of which were in Room B). This situation ruined our first impression, even though the hotel is otherwise not bad. It's in the heart of the action and convenient for those who came for sightseeing. The lingering feeling is unclear. We had little time for this place and really didn't want to spend it on arguments, room changes, and listening to people smilingly lie to your face. The photo shows Room D, the one we were moved to.

It was a truly pleasant stay with a variety of choices of breakfast each day, with a stunning view of the sea and hills. Lemuel is a star server, who never missed a step in service in any way. He was professional, warm, helpful, and goes the extra mile to check in that we are fine whenever he can. He looked out for all guests no matter how busy it got, and helped with taking photos for the crowds too. While some other staff may have been blur, his presence and service made everything exceptional. He even shared with us that the sunset view from the hotel should not be missed, and it was good we were back in time one of the days to enjoy the view from the hotel. Great stay.

Beautiful place with great English speaking staff. They are very helpful to accommodate your needs. Very accessible to all kind of activities. Walking distance to el nido (15min), walking distance to the beautiful beach (25min). The sunset beach is across the street. Lots and f restaurants around.