Hotels Near American Eagle & Aerie Store in Irvine

This was the second time we stayed here. Though we checked in late, the front desk staff was still very accommodating and friendly, the rooms were clean and smelled really fresh when we got inside. The TV remote was even wrapped for sanitation. We checked out after 3 days of stay, half way towards LA we find out that my sister left her phone at the room. We immediately called the hotel and spoke with their front desk. They safe kept my sisters phone and when we came back they hand it to us. We really appreciate there honesty. Kudos to all their staff! I highly recommend this hotel when in Lake forest or nearby areas. Enrique

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

Spent a week there and had nothing but shoddy service. Had to ask 3 times to get the garbafencans emptied and not a single visit from housekeeping (despite requests) for additional towels. Bed was never made. The amenities said two free drinks... that means less than 1 oz of liquor in a 8noz glass... come on, at least try. Asked for 2 double shots and was charged $48... $12 and ounce for rum... disgusting prices and the bartender was a jerk when serving it. This place is a rip off. Dont eat or drink there. Enjoy the rooms and leave... you are charged extra to park in their multistory empty garage anyway so come and go often. These charges are unnecessary and stupid. Don better ES.

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

I thought it was by the sea, but I was wrong. The address is near the airport. The hotel has all the facilities, and parking is charged separately. It is 10 minutes from UCI and 30 minutes from the beach. Considering the price-performance ratio, it is worth recommending.

Right next to airport, convenient location. No restaurant available within walking distance. Room is clean, nice swimming pool. Parking costs $18 per night. It's too much.

Overall it’s a Hilton class hotel, it’s close to the airport, Clean room, friendly staff. Only complain is the $39 parking fee which i didn’t know until I found the hotel keep trying to charge on my Apple Pay account with diff amount, $68, $18, $15, $18 finally I called and found out self parking cost $39 even I am Hilton honor member, if the staff inform me while check in , I’ll not park the car there at least I have a choice instead of feeling got ripped off.

The facilities are very old, the toilet is filled with water manually intermittently, and the refrigerator makes a loud noise. The room is not soundproof. It's close to the beach and not far from restaurants and shopping streets. The location is good.

Very good 👍 It is relatively cost-effective in Los Angeles. And it's close to the shopping mall. It's very convenient for eating and shopping. The mall has a festive atmosphere Service: The service is also great. The lobby is very warm and the service is very considerate. Check-in is smooth.