Mövenpick Hotel Istanbul Golden Horn Reviews

Response from Property: Dear Yuner,Thank you for the great review of our hotel!As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.We will proudly share your valuable feedback with our amazing team.Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

Response from Property: Dear our guest,Thank you for the precious review of our hotel.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Guest Relations Team

Response from Property: Dear Our Guest,First and foremost, on behalf of all the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn, we would like to sincerely thank you for choosing us and for your kind interest in our property. We truly appreciate you taking the time to share your experience with us. However, we are truly sorry to hear about the dissatisfaction you experienced regarding the room category and related charges. Upon reviewing your reservation, we found that it was made under the classic room category. The room provided to you was fully in line with the reservation details.That being said, we always strive to go above and beyond for our guests and do our best to offer upgrades or additional services based on availability and guest satisfaction. The room category options we presented during check-in included an upgraded room, which, as explained, came with an additional charge. The extra fee applied was due to the difference in room category.We are truly sorry if this caused any misunderstanding or inconvenience during your stay. Please rest assured that your comments have been taken seriously, and we will ensure that such issues do not recur in your future visits.It would be our utmost pleasure to welcome you and your guests again soon at our beautiful property in the timeless city of Istanbul.Kindest regards,Tolga AkıncıGeneral Manager

Response from Property: Dear Sanro,Thank you for the precious review of our hotel.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

Response from Property: Dear our guest,Thank you for the precious review of our hotel.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

Response from Property: Dear Saeedmughal, Thank you for the great review of our hotel! As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues. We will proudly share your valuable feedback with our amazing team. Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience. Yours Sincerely, Tolga Akıncı General Manager

Response from Property: Dear Armanojani, Thank you for the precious review of our hotel.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

Response from Property: Dear our guest,First and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn. We value all your feedback as they guide us, motivate and assist us to improve our service quality. We sincerely apologize for any inconvenience the noise from the outside may have caused during your stay. Your comfort and rest are very important to us. We are currently looking into ways to mitigate external noise disturbances to improve the overall guest experience.We hope to have the opportunity to welcome you back and provide you with a more peaceful experience in the future.Best regards,Tolga AkıncıGeneral Manager

Response from Property: Dear Our Guest, Thank you for the great review of our hotel! As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues. We will proudly share your valuable feedback with our amazing team. Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience. Yours Sincerely, Tolga Akıncı General Manager

Response from Property: Dear our Guest,First and foremost, I would like to extend my sincere thanks for choosing Mövenpick Hotel Istanbul Golden Horn for your stay in Istanbul. Please know that we truly value the time you took to share your feedback with us.We are genuinely sorry to hear about the experience you described in your comments.Kindly rest assured that your valuable feedback has been shared with the relevant department heads for thorough review, and the necessary actions are being taken to address the concerns you raised.We sincerely hope to have the opportunity to regain your trust during your future visits, and we look forward to welcoming you back soon.Warm regards,Tolga AkıncıGeneral Manager

Response from Property: Dear Our Guest, Thank you for the great review of our hotel! As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues. We will proudly share your valuable feedback with our amazing team. Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience. Yours Sincerely, Tolga Akıncı General Manager

Response from Property: Dear Our Guest,Thank you for the review of our hotel.We are sorry for the dissatisfaction regarding the room. You can explore our other room categories for options like a room with a view or a higher floor. On your next visit, please contact us and our Housekeeping and other departments will promptly attend to your room and requests.Best Regards,Tolga AkıncıGeneral Manager

Response from Property: Dear our guest,Thank you for the precious review of our hotel.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

Response from Property: Dear Our Guest,First and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn. We value all your feedback as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience regarding the service. We will make sure this will not happen again on your next visit. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager