No.977 Renmin East Road, Jiangyin, Jiangsu, 214400, ChinaView Hotel Details
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Galaxy International Hotel Guest Reviews
4.5/5
Good
567 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(567)
Positive reviews(552)
Reviews with photos/video(120)
Delicious breakfast(53)
Classy environment(33)
Large rooms(15)
Convenient parking(15)
Friendly front desk staff(11)
Well decorated(8)
Perfect for business trips(8)
Luxurious(4)
Negative reviews(15)
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business travellers
16 review
1.0/5
Posted on Aug 21, 2024
The door was opened for inspection before check-out time without any notice, and the door was not closed after the inspection was completed!
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Response from Property: Thank you for staying at Jiangyin Galaxy International Hotel. We are sorry that you did not have a satisfactory stay experience this time. We will definitely strengthen the training of staff service. If you come here next time, we will definitely provide you with high-quality service. I wish you the best. Have a happy life and everything goes well~
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
22 review
0.5/5
Posted on May 5, 2024
If you don’t get a star, you dare to hang four stars on Ctrip. There is a large construction site opposite the hotel. The carpet was full of dirt, so dirty that I couldn't even stand it. I won’t post the photos so as not to disgust everyone. Even though we left all our things in the room, when we went out to eat, the waiter actually entered our room to deliver a fruit plate without us. My friend argued with the front desk about privacy issues. It is euphemistically called the hotel's special service. The waiters have professional ethics. Why don't you tell us in advance when you check in with the special service? We just like to eat your three melons and two dates? Haha, can you guarantee that something will go wrong? We changed hotels at around 7pm, and they helped us apply for room charges for most of the day without any reduction. I went out to play and was in a bad mood.
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Response from Property: After reading your comment, I decided to reply after thinking about it: because the waiter was questioned by you when doing turndown service, you felt that your luggage was unsafe and asked to check out (you also said that you did not lose any items), and we We received a complaint from you because we failed to comply with your request and provide you with room rate reduction. First of all, we don’t have a star. Since the hotel has added this service, the waiters must also have the most basic professional ethics. Over the years, we have never been complained about the turndown service! I think you must have had a huge misunderstanding of us to let you vent like this. There is a saying that goes well: Only by never forgetting your original intention can you always succeed. No matter what, we will continue to provide good service. Wish you a happy life!
Wuyedeyanhui
Deluxe Twin Room
Stayed in Jul 2023
Family
125 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The location is average, but the facilities, sanitation and services are impeccable at this price. The breakfast place is quiet, not crowded, and well-organized, and there is a big screen to watch the morning news. I also tried the free self-service laundry service, which is very convenient, especially suitable for hot days when you are soaked in sweat and don’t have much change of clothes.
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6/13
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Business travellers
1 review
2.0/5
Posted on Dec 11, 2023
I rarely use Ctrip reviews. People who travel and travel all year round can accept anything. But this is really the first time that I feel that this kind of thing needs to be dealt with.
There is every reason to suspect that the store’s ratings are all fake.
Internal communication management is relatively chaotic. Communication at the front desk is not clear.
The cleaning crew banged on the door at 8am and knocked on the wrong door.
I was really desperate. I felt really bad after being banged on the door like crazy on my rare day off.
Then the front desk staff will guide you to book more rooms and pay more for accommodation, or to book more rooms.
Booked a double room. There was unclear communication because of the air conditioning issue.
In the end, I paid for two double rooms for two people.
It's something you won't even care about for a few hundred dollars.
But really… I advise people who are not from the area or the surrounding areas not to go.
Very special bad experience.
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Response from Property: Dear guest: We feel deeply guilty for not being able to satisfy you this time. I have a few points to explain: You booked a standard room and called the front desk at night because it was too hot because the central air conditioner is now in heating mode. , the cold air cannot be adjusted, the front desk suggested to help you change to a relatively cooler room in the north, and you agreed. As a result, one person moved, and the other stayed in the original room. This is equivalent to each person living in one room, but Don’t I need to pay for another room? (It’s not that the waiter guided the guests to book more rooms). We were negligent in disturbing you in the morning. We accept the criticism and work hard to improve and improve in future work. You didn’t give us a chance to speak when we checked out. In order to express our apology, we will pay for another room. It is charged according to the lowest negotiated price. We cannot negate all our efforts just because of a little dissatisfaction. We apologize to you again for this unpleasantness. I hope you will work well and everything goes well~
Qietingfengyinsh
Deluxe Queen Room
Stayed in Mar 2023
Solo travellers
11 review
3.0/5
Posted on May 1, 2023
I originally traveled to Huishan and Hailan. In order to avoid the densely populated central area, I did my homework half a month in advance and saw the image in the Ctrip hotel promotional video and chose this place. I originally thought that the price-performance ratio was good, but it was all broken due to the caution of staying at the hotel that night. According to the call center, the boss thought that the current weather was not suitable for using air conditioning and shut down the central air conditioning system without informing customers. The room was still not cool at 11 a.m. before he called the front desk to inquire. As a consumer, I feel very Angry. Later, the waiter said that it was enabled, but even if I set the room to 16°, there was no big improvement. Ctrip's service attitude is sincere, but its approach of calming down troubles is not worth advocating. As a consumer, does your hotel still have a service bottom line? Others objectively say that the breakfast environment is good, but it is very shameful and shameful to violate the consumer agreement and privately deprive consumers of their basic rights. In terms of hardware, the room lights cannot be turned on artificially, but the lights are turned on after Ctrip intervenes. I still use the words of the telephone receptionist to sum it up. If you don’t improve service to strive for profits, you will use this despicable method to harm consumers. The hotel owner gives you advice. Turning it off is the best and most effective way for you to terminate the contract. way of doing. You have deleted the most basic air conditioner. Do you think that as a hotel with a good image on the surface, you are losing face? At the same time, Jiangyin’s tourism image has also been slapped in the face! You affected my mood when traveling, so I'll repay your comment, it's not too much. It is recommended for Ctrip tourists who are planning to stay here to refer to it.
Original TextTranslated by Google
Response from Property: Hello Mr. Ma: I have read your comments over and over again many times, and finally gathered the courage to face you... We attach great importance to your feedback. Since the temperature that night was only 12 degrees, it was not as high as the opening temperature. The temperature of the air conditioner is cold, and some guests have to give away quilts if they find it cold. We understand that everyone's body constitution is different, so we immediately made adjustments that night when you reported the air conditioning problem. However, it took a few minutes for the central air conditioner to turn on and cool down. Since its opening, the hotel has been adhering to the business philosophy of: courtesy-based, warm service, customer-oriented, and striving for excellence, and has therefore gained a certain reputation. We choose because of trust. We sincerely apologize for bringing you an imperfect check-in experience this time. I wish you success in your work and all the best~
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Apr 6, 2023
Very good! The hotel is more convenient to go anywhere. A relatively cost-effective hotel in Jiangyin. Thank you very much to the service staff for giving welcome fruit! The hotel breakfast is delicious😋. Great stay experience. I will stay here again next time I come to Jiangyin.
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Response from Property: Thank you Mr. Li for checking in and sharing. Do you know why the moon is pointed at both ends and curved in the middle? Because "it's sharp to the outside and gentle to you"