Guest User
February 13, 2024
Be careful with this restaurant. We went there early on the first day, arriving at around 10 o'clock. The lady boss told us that others checked out at 12 o'clock, so we could go eat first and check in at 1 o'clock. When we came back after eating and asked if we could check in, the girl at the front desk told us that there were no rooms and we could check in at 2 o'clock. I told him that the lady boss had just said that we could check in at 11 o'clock, but the receptionist was still as firm and said that we could check in at 2 o'clock! I waited at the front desk (she probably saw me waiting there, so she told me to write a good review and let you check in early)
On the first night after checking in, there was no exhaust fan in the room. We asked the cleaning lady to bring us bath towels, paper towels and hangers, and all the staff pushed each other, saying that it was not their job;
After waking up, we asked the aunt to help us clean up, and the aunt also pushed each other, saying that it was not our job to clean up for the extension; (The front desk also said that if we didn’t take the initiative to clean up, they wouldn’t help us clean up every day. Is this a joke?)
We asked to check out and not stay here anymore, because no one took the initiative to help with cleaning, and no one was willing to help with anything missing. They all pushed each other’s responsibility. There was no exhaust fan in the toilet, and the air conditioner remote control was still broken... The hotel didn’t allow us to refund, so we reported the situation to Ctrip, and the Ctrip staff handled it for us, but the hotel asked to deduct 20% of the full amount, which is more than 500 or 600 yuan
Don’t come to this hotel, the attitude is extremely bad ………
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