Suasana Suites Hotel Johor Bahru Reviews
Suasana Suites Hotel Johor Bahru
No 82 C, Jalan Trus, Bandar, Johor Bahru, MalaysiaView Hotel Details
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Suasana Suites Hotel Johor Bahru Guest Reviews
4.3/5
Very Good
202 review
Verified reviewsLocation4.7
Amenities4.2
Service4.3
Cleanliness4.2
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All Reviews(202)
Positive reviews(193)
Reviews with photos/video(67)
Large rooms(25)
Convenient for shopping(20)
Loved the view(15)
Great location(14)
Perfect for families(11)
Many dining options(6)
Average towels(5)
Easy to get around(5)
Negative reviews(9)
Adrian. Fran
One Bedroom King Suite
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 9, 2024
The best service apartment in JB region. Cleanliness and amenities are well taken care.
Guest User
One Bedroom King Suite
Stayed in Mar 2024
Family
1 review
Posted on Mar 22, 2024
Check in was slow as they had to take deposit and do paperwork. Crowded during peak hours, no space to wait for cars. Do Bear in mind there is no 14 or 4 24 so it's 13a 3a 23a. We pressed the wrong floor 13 instead of 13A as we didn't know there is a 13A button. Wifi wasn't working and technician had to come and help reset system. No pool towels, have to bring your own.
Anonymous User
Three Bedroom Suite
Stayed in Mar 2024
Friends
7 review
Amazing
Posted on Mar 4, 2024
Smooth check in. No hassle. Suite room with 3 bedrooms, one king size bed, 2 twin beds and a queen size bed, 2 toilets. Balcony access. Nice cosy place. Not a smart TV. Location good. Walk around city square, komtar, near to CIQ. Opposite convienient food place. Toilet was clean. Only some towels, there are stains. But you could request it to change. Bed pillow is comfy. Overall, good!
6/7
Response from Property: Dear Anonymous,We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
nadiya sumsudin
Two Bedroom Suite
Stayed in Feb 2024
Family
5 review
Outstanding
Posted on Mar 2, 2024
Our 2 bedroom suites were nicely maintained. Process for check in & check out were very fast. Nicely & polite staff all around.
Response from Property: Dear Nadiya,We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Ifah N
One Bedroom King Suite
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Dec 25, 2023
Room had a musky smell upon going in. Cleanliness was ok but we have ants on the kitchen cabinet, toilet and on the bed. Swimming pool area is badly lit as the kids swim area is very dark. Only managed to swim at night upon kids request since we were out mostly during the day.
But staffs are friendly and love their service. Location wise is good as it’s nearby all the awesome food eateries and opposite is the Lepak Corner which opens 24/7.
Response from Property: Dear Ifah N,We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will take note of your feedback pertaining to the issues raised for further investigation and improvement. Again, I would like to apologize on behalf of my team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Jose Tan
One Bedroom Twin Suite
Stayed in Dec 2023
Friends
12 review
Great
Posted on Dec 12, 2023
Great place to stay in JB my first choice when coming here for staycation. Highly recommended for big group and family.
Response from Property: Dear Jose Tan,We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Guest User
Three Bedroom Suite
Stayed in Nov 2023
Family
8 review
Very Good
Posted on Nov 12, 2023
Hotel is good and big. But only the aircon in the masterbed room was not cold. Called the staff and was told they just had serviceing
But due to other 2 more room on aircon hence, master bedroom was not cold. Windows all cant be lock.
Response from Property: Dear Value guest, We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will take note of your feedback pertaining to the issues raised for further investigation and improvement. Again, I would like to apologize on behalf of my team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Guest User
One Bedroom Twin Suite
Stayed in Nov 2023
Friends
3 review
Outstanding
Posted on Nov 8, 2023
It was a pleasant stay except that there were no hand towel and floor towel in the bathroom. We got to request and shortly after, the towels were delivered.
The apartment was clean and spacious with good seaview.
Response from Property: Dear Value guest, We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
TravelerMZ
One Bedroom King Suite
Stayed in Nov 2023
Couples
26 review
Outstanding
Posted on Nov 11, 2023
Excellent location near to CIQ, Komtar and City Square.
Very clean and spacious room. Will consider staying here again when in JB. 😊
Response from Property: Dear Value guest, We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Guest User
Two Bedroom Suite
Stayed in May 2024
Family
1 review
Very Good
Posted on May 6, 2024
Generally was a pleasant stay. However, wifi always took a long time to load once you are back from outside. Also, most of the lifts have problem sensing our room card in order for us to go up to our level. That happened to many guests too. Hotel need to look into improving the card detecting system in all the lifts.
Thetehs
Two Bedroom Suite
Stayed in Apr 2024
Family
5 review
Outstanding
Posted on May 2, 2024
Relatively clean based on my standards. The occasional dust and mold in the wet areas is ok. Air conditioning is strong and great. Proximity to shopping and key attractions is a plus.
Muhd Yazid B Atan
One Bedroom King Suite
Stayed in Oct 2023
Friends
8 review
Amazing
Posted on Oct 20, 2023
Hotel is convenient and its located just behind Komtar. Below the hotel there are food and convenience stall. Recommended this place.
Response from Property: Dear Value guest, We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Dora Dora
Two Bedroom Suite
Stayed in Oct 2023
Family
82 review
Outstanding
Posted on Oct 9, 2023
It's a pretty new suite hotel, 2 bedrooms and 2 bathrooms wirh 1 living room. It's spacious and near to the checkpoint, will definitely come back.
6/7
Response from Property: Dear Value guest, We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will surely share your experience with the whole team. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Nia S.
Two Bedroom Suite
Stayed in Oct 2023
Family
15 review
Very Good
Posted on Nov 28, 2023
Spacious room but cleanliness can be improved. Breakfast needs more variety. Limited seating at breakfast place.
Response from Property: Dear Nia S,We are extremely happy to receive your kind feedback. We will always do our best to ensure our guest has a great experience. We will take note of your feedback pertaining to the breakfast issue for further improvement. We sincerely look forward to your next stay with us. Till next time, stay safe. Warm regards, Syed Ali Syed OthmanExecutive Assistant Manager
Daeng Amelia
One Bedroom Twin Suite
Stayed in Mar 2024
Friends
6 review
Outstanding
Posted on Apr 15, 2024
Love the location..Hotel room is big..i had a great stay and will definately come back..
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