The ambiance was wonderful. The hotel boasts a charming vintage style, and the ground-floor afternoon tea lounge by the river offers absolutely picturesque views.
Service was excellent; all the staff members were incredibly polite and courteous.
The facilities were comprehensive and well-maintained. It seems we were upgraded to a balcony room, and the view from our balcony was truly lovely.
The hotel was spotlessly clean.
Kaiping Guild Hall was our first stop in Jiangmen. The receptionist's warm smile and patient answers gave us a great first impression of Jiangmen. The front desk upgraded us to a Republic-era themed room with a balcony; the room was spacious and uniquely decorated, which the children found fascinating. The Sherlock Holmes books provided in the room were a big hit with the kids! The next day, they provided costumes for the whole family of four and even took a group photo for us. Thumbs up to the lovely ladies and gentlemen at the front desk! 👍 Their service was truly excellent!
Very satisfied, the service is very good, suitable for families, clean and hygienic, the front desk service is very warm, especially the front desk staff Li Jiabao, who carefully guided us from the moment we entered the door and responded promptly to any needs. The hotel facilities are also very complete, with a children's ball pool and a library. The children can't stop playing. The hotel decoration is also very unique and cute, and it looks good for taking pictures. The price-performance ratio is excellent. I want to come again next time
The hotel is located in the ancient town of Chikan, and it is convenient to enter and exit. But the hotel's house number is inconspicuous, so I looked for it for a long time. I was surprised that there was no phone number. It was just the tourist phone number of the ancient town, so there was no way to consult. I could only ask people along the way. This is really inconvenient. I hope the front desk can install a phone. For example, if you don't go to the front desk, you don't know that the car should be parked at the north gate. Parking at the south gate will be charged. These warm reminders can actually be put in the booking information.
The hotel is a typical Kaiping Diaolou type, which is still very good. The only thing to complain is that there are too many mosquitoes at night! I didn't sleep well all night, there were really many, many mosquitoes!
The hotel is conveniently located near the park entrance. We checked in at the service center, which was surprisingly quick even on a holiday, then took a shuttle bus to the hotel, a fast 3-minute ride. However, upon arrival at the hotel around 2:45 PM, we were informed by the front desk that our rooms weren't ready. Conveniently, the 'Modern Times' venue was right across from the hotel, so we stored our luggage and went to catch a show. After the show, around 3:45 PM, we expected our rooms to be available. To our disappointment, out of the three rooms we booked, only one was ready for us, with the others still being cleaned. So, if you're staying during a holiday, be prepared for possible delays.
The 'Kuja Hape Little Train Theme' room itself was spacious, bright, clean, tidy, and thankfully, had no unpleasant odors. It's truly a fantastic themed room for families, complete with toy cars and models that kept the kids thoroughly entertained. My only minor gripes were that the tables were so covered with models, there was hardly any space left for our own things, and the absence of a mini-fridge was a bit inconvenient. Despite these small issues, we were generally happy with the room.
Initially, we were meant to have breakfast at the hotel's main restaurant. However, due to the high occupancy on the holiday, we were redirected to a separate group dining area. While staff assured us the breakfast spread would be identical, we quickly discovered a significantly reduced variety, and items were not replenished promptly. Eventually, only a few main dishes and some bread remained. This arrangement felt quite unfair to guests.
However, the most unacceptable issue was the complete chaos surrounding the shuttle bus service during check-out. A massive crowd of guests was waiting for the shuttle, yet there were no staff members to manage the queues or provide any direction. This resulted in a dangerous free-for-all, with everyone scrambling for buses and seats, which was particularly alarming given the presence of children and elderly individuals. After numerous complaints, two staff members eventually emerged, stating that additional buses had been arranged. Despite this, no measures were implemented to control the crowd or prevent queue-jumping. We endured a frustrating wait of almost half an hour, watching three to four buses depart before we could finally board one and leave.
The hotel's location is a definite plus, being very close to the fire show – it was incredibly convenient to walk back after the evening performance, and other venues were easily accessible too. However, beyond the location, the overall amenities and services fall far short of expectations. Especially during peak holiday periods, significant improvements are desperately needed for breakfast service, shuttle bus management, and staff coordination. Otherwise, the current 'five-star' service simply doesn't justify the hefty price tag of over a thousand yuan per night and will undoubtedly detract from the overall visitor experience of the park.
The room is in the scenic area, and you can take pictures at night and in the morning to make a first-time profit. The room is a bit small, it is the guest room on the second floor, and the street is outside the window, so the sound insulation is a bit awkward. Check-in will be sent to the drama hotel with a battery car for check-in and check-out. Breakfast is also here. The front desk brother is still very enthusiastic. When I checked out, the battery car waited for 20 minutes and didn't arrive, and finally went out with my luggage. This aspect needs to be improved.
The Spring Festival family travel, Chikan Ancient Town really did not come wrong, I like it very much, there are many activities, the Spring Festival holiday is more English songs, dragon dance lion dance, wealth cruise, European style cruise and other activities are supported, we stayed on the fifth day, coincided with Valentine's Day, and also encountered two fireworks, Very shocking, everyone had a great time. The hotel is also very good, the front desk Rifen and other little brothers are in place, there are babies, a lot of luggage, all help to send luggage, there is a very retro and beautiful shuttle bus, great! It is still worth staying for one night. You can enjoy the private space when you don't have too many tourists very late and early for one night, and you don't have to run around. After leaving, everyone is saying that they will come again next time.
We traveled during the off-peak season, so the ancient town was uncrowded, making for a very pleasant and comfortable stroll.
The hotel boasts a wonderful setting and is conveniently located not far from the North Gate. After parking, we checked in and then took a shuttle to the hotel, which did take a little time. However, the hotel's location is excellent for exploring, with performances easily reachable on foot.
Every corner of the ancient town is a scenic spot, beautifully replicating the fusion of Chinese and Western architecture and atmosphere from the 1920s. The performances were thoughtfully curated, and the stage effects were spectacular. I particularly recommend the Fire Show; the molten iron sparks blooming like fireworks were absolutely mesmerizing!
Facilities: An ordinary shop, with almost no facilities except the room
Hygiene: The room is clean and bright, the bathroom is average, the design of the washroom is a bit strange, it seems that there is no place, but he has two washbasins, it seems that there are many places, and his bathroom and room are not closed
Environment: The resort environment is good, it looks very shabby but there is a strong retro style inside. You can see the river and the blooming morning glory when you open the window. Although there is a balcony, it is relatively small.
Service: Thank you very much for the lady who helped me get the room when I checked in. I was too tired on the road and wanted to get the room immediately. She helped a lot. I live in 3103. Thank you very much for her help. The attitude is very good and warm. She is also beautiful!
We originally booked the Rongan Hotel, and the balcony view there was quite good – the first picture shows just how beautiful it was! The scenery of Chikan Old Town is absolutely the best in Guangdong, no doubt!
However, upon finding a few small ants in our room, the staff member, displaying an excellent attitude and great professionalism, immediately consulted with their supervisor and went above and beyond to help us switch to a room at Changsheng. A special mention goes to staff member Ma Wenlong.
We booked a package deal through Trip.com, which was far more economical than booking the hotel on its own! It included entrance tickets, breakfast, and a boat trip. The performances were absolutely fantastic, with the fire show being the highlight – that alone was worth the price of admission!
The only drawback was the intense heat; August in Lingnan is absolutely scorching! Visiting during autumn or winter would offer a much better experience. This place, with its stunning scenery and welcoming atmosphere, is definitely worth a return visit!
Very Good
247 reviews
9.2/10
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Read the latest chikanguzhen hotel reviews in Kaiping—see what guests loved.
9.6/10
Excellent
JJullytongThe ambiance was wonderful. The hotel boasts a charming vintage style, and the ground-floor afternoon tea lounge by the river offers absolutely picturesque views.
Service was excellent; all the staff members were incredibly polite and courteous.
The facilities were comprehensive and well-maintained. It seems we were upgraded to a balcony room, and the view from our balcony was truly lovely.
The hotel was spotlessly clean.
GGuest UserThe hotel is located in the ancient town of Chikan, and it is convenient to enter and exit. But the hotel's house number is inconspicuous, so I looked for it for a long time. I was surprised that there was no phone number. It was just the tourist phone number of the ancient town, so there was no way to consult. I could only ask people along the way. This is really inconvenient. I hope the front desk can install a phone. For example, if you don't go to the front desk, you don't know that the car should be parked at the north gate. Parking at the south gate will be charged. These warm reminders can actually be put in the booking information.
The hotel is a typical Kaiping Diaolou type, which is still very good. The only thing to complain is that there are too many mosquitoes at night! I didn't sleep well all night, there were really many, many mosquitoes!
EElsa YeungThe atmosphere of the ancient town is very good. Although there are many people during the New Year, it is very lively. This is the New Year! There are many special programs and performances in the resort. Adults have a good time on the fine road. The firework show is a must-see! When the car is 80 yuan on the lower floor of the 50 yuan, I personally feel a bit expensive. I live in the theater hotel terrace room, and I can see the street view downstairs and feel the lively atmosphere on the balcony. It is very good! If you like to take pictures and punch in, get up early in the morning, and there is no one before 8 o'clock. The parking lot is a bit far from the entrance of the park, and it is a bit heavy to take a large bag and it is not convenient.
XXiandouwuxianThe hotel is very new, the room size is just right, suitable for couples or couples.
The entire hotel interior is pink, just right with the recent Barbie wave.
The service is very good. The housekeeper has been in contact with me. I like Chen Qiuyu's service. There is a shuttle bus for pick-up and drop-off, and the room is clean.
A small suggestion, the room lacks a dirty clothes basket and a luggage rack, it is inconvenient to have no place to put luggage;
The room also lacks a Bluetooth speaker, and it is not too much to put a Bluetooth speaker in this price ratio.
Special praise for the barbecue downstairs at night, it's really atmospheric
I hope that the town can have more entertainment facilities for children, and I will take the children there next time.
LLankeJennyWe traveled during the off-peak season, so the ancient town was uncrowded, making for a very pleasant and comfortable stroll.
The hotel boasts a wonderful setting and is conveniently located not far from the North Gate. After parking, we checked in and then took a shuttle to the hotel, which did take a little time. However, the hotel's location is excellent for exploring, with performances easily reachable on foot.
Every corner of the ancient town is a scenic spot, beautifully replicating the fusion of Chinese and Western architecture and atmosphere from the 1920s. The performances were thoughtfully curated, and the stage effects were spectacular. I particularly recommend the Fire Show; the molten iron sparks blooming like fireworks were absolutely mesmerizing!
MMia4099Kaiping Guild Hall was our first stop in Jiangmen. The receptionist's warm smile and patient answers gave us a great first impression of Jiangmen. The front desk upgraded us to a Republic-era themed room with a balcony; the room was spacious and uniquely decorated, which the children found fascinating. The Sherlock Holmes books provided in the room were a big hit with the kids! The next day, they provided costumes for the whole family of four and even took a group photo for us. Thumbs up to the lovely ladies and gentlemen at the front desk! 👍 Their service was truly excellent!
GGuest UserThe Spring Festival family travel, Chikan Ancient Town really did not come wrong, I like it very much, there are many activities, the Spring Festival holiday is more English songs, dragon dance lion dance, wealth cruise, European style cruise and other activities are supported, we stayed on the fifth day, coincided with Valentine's Day, and also encountered two fireworks, Very shocking, everyone had a great time. The hotel is also very good, the front desk Rifen and other little brothers are in place, there are babies, a lot of luggage, all help to send luggage, there is a very retro and beautiful shuttle bus, great! It is still worth staying for one night. You can enjoy the private space when you don't have too many tourists very late and early for one night, and you don't have to run around. After leaving, everyone is saying that they will come again next time.
GGuest UserThe room is in the scenic area, and you can take pictures at night and in the morning to make a first-time profit. The room is a bit small, it is the guest room on the second floor, and the street is outside the window, so the sound insulation is a bit awkward. Check-in will be sent to the drama hotel with a battery car for check-in and check-out. Breakfast is also here. The front desk brother is still very enthusiastic. When I checked out, the battery car waited for 20 minutes and didn't arrive, and finally went out with my luggage. This aspect needs to be improved.
YyccatchaoThe hotel is conveniently located near the park entrance. We checked in at the service center, which was surprisingly quick even on a holiday, then took a shuttle bus to the hotel, a fast 3-minute ride. However, upon arrival at the hotel around 2:45 PM, we were informed by the front desk that our rooms weren't ready. Conveniently, the 'Modern Times' venue was right across from the hotel, so we stored our luggage and went to catch a show. After the show, around 3:45 PM, we expected our rooms to be available. To our disappointment, out of the three rooms we booked, only one was ready for us, with the others still being cleaned. So, if you're staying during a holiday, be prepared for possible delays.
The 'Kuja Hape Little Train Theme' room itself was spacious, bright, clean, tidy, and thankfully, had no unpleasant odors. It's truly a fantastic themed room for families, complete with toy cars and models that kept the kids thoroughly entertained. My only minor gripes were that the tables were so covered with models, there was hardly any space left for our own things, and the absence of a mini-fridge was a bit inconvenient. Despite these small issues, we were generally happy with the room.
Initially, we were meant to have breakfast at the hotel's main restaurant. However, due to the high occupancy on the holiday, we were redirected to a separate group dining area. While staff assured us the breakfast spread would be identical, we quickly discovered a significantly reduced variety, and items were not replenished promptly. Eventually, only a few main dishes and some bread remained. This arrangement felt quite unfair to guests.
However, the most unacceptable issue was the complete chaos surrounding the shuttle bus service during check-out. A massive crowd of guests was waiting for the shuttle, yet there were no staff members to manage the queues or provide any direction. This resulted in a dangerous free-for-all, with everyone scrambling for buses and seats, which was particularly alarming given the presence of children and elderly individuals. After numerous complaints, two staff members eventually emerged, stating that additional buses had been arranged. Despite this, no measures were implemented to control the crowd or prevent queue-jumping. We endured a frustrating wait of almost half an hour, watching three to four buses depart before we could finally board one and leave.
The hotel's location is a definite plus, being very close to the fire show – it was incredibly convenient to walk back after the evening performance, and other venues were easily accessible too. However, beyond the location, the overall amenities and services fall far short of expectations. Especially during peak holiday periods, significant improvements are desperately needed for breakfast service, shuttle bus management, and staff coordination. Otherwise, the current 'five-star' service simply doesn't justify the hefty price tag of over a thousand yuan per night and will undoubtedly detract from the overall visitor experience of the park.
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