Hotels Near Alpine Coaster - Kolorowa in Karpacz

The hotel itself is nice, modern (which is not always the best, a great-looking chair which you can not stand up from is useless), and has a a spectatular view over the mountains and the lake. Everybody was friendly, the premises were clean, but.. There is seriously not enough staff! Two bartenders can hardly serve the whole terrace at night, when it is full of people. Waiting 30 minutes for a drink is not acceptable in a 4* hotel. Even the restaurant was slow during lunches and did not have a single vegetarian dish (one was on the menu, but they didn't have it). The food we got in the end was good, so were breakfasts, dinners were the same every day (as a vegetarian I could have a salad or spaghetti 3 days in a row). The pools are too small for such a big hotel and were overcrowded all the time, only one whirlpool was working, so people were waiting. I think it is better to visit in the autumn or winter, when the weather is not as hot, there is nowhere to cool down a little, the water in the pools is heated too. I would recommend this place to people who do not expect too much, if you sometimes stay in a 4* hotel, you might be slightly disappointed. However, the surroundings is great for trips, there is a castle nearby, St. Anna's chapel, Upside down house and much more to enjoy.

A place with potential, but with numerous shortcomings that are essentially disrupting your stay. First, an additionally paid unguarded parking near the property. At such location the resort should be included in the price of the room. No information about a paid parking at your phone reservation. In the bedroom unfolded sofa with extra bed, which dissolves significantly deteriorating sleep quality. Total failure. A very loud oven that switches at night, noises sleep disturbing. The fireplace/case in the room, so advertised in the offer, requires extra purchase of wood (!) - no information about this at the time of booking. The kitchenette is very poorly equipped- contrary to the description on the website. The room cleaning and towels exchange only after 4 days of stay (!). The bathroom bath is severely bitten by the tooth of time, it requires definitely renovation or exchange. The room has a balcony with a view directly to the nearby windows of the buildings across from the room. It is not true that the information from the website that you can admire views from the balcony, unless you mention views of the children's playroom or guest room checked in front of you. The pool-saun complex with potential, but surrounded by a huge number of children, is a terrible harmider and chaos. A good solution to praise is the pool only for adults from 20.30. During our stay, however, the pool was temporarily closed due to alleged accident or pollution- we did not receive any compensation. Some of the ladies in the reception are very unfriendly, decent Italian restaurant, we're not going back anymore.

Since I have been sleeping in this hotel more often, I have chosen this hotel for a night. Since all room categories were free on each site on the internet, I thought I need not booking rooms. I arrived at night from 6 to 7 at half one. The Lord with the dark hair was super unfriendly and sent me out right away, and told me there would be no rooms I should sleep on the campsite! This behaviour and disinterest degree from an Accor Hotel where I have worked myself for years is not acceptable. If you don't want to work with people, you should rather change the job. I am very disappointed that you treat customers like this because you're disturbed by nothing. Never again Mercure Jelenia Gora! Good that there are other hotels that have guests with kiss hands and who love their job! Damn!

Our family stayed in apartament deluxe. It was spacious and clean but very basic. We did not understand why the closet was situated in the kitchen. There was no closet in the bedroom. We did not cook so I am not sure how well the kitchen is equipped. The hotel is very nice, there are two restaurants open during the weekend. The Blue restaurant was OK but the Green restaurant was very small and crowded which made us uncomfortable. The food was good. We were not happy with the animation program.

Very good hotel, or more precisely guesthouse. Located at the steep street, nearby the chairlift to Szrenica. This area is very busy and difficult to park the car. Fortunately, the entity has some parking places, even cleaned from the snow every morning. The common area is good organized, with the rich collection of books and magazines about wines. The breakfast is served in the basement and offers the varied menu. In the building there is also possibility to order the dinner or some snacks, plus interesting wines, including local ones. The staff is very kind and friendly and keeps the hotel very clean and tidy. My only objection is size of our double room on the ground floor. It’s definitely too small, like for this property, with so good reputation. It’s also related to the price, which seems to be too high for the category of our double room.