Hello Hotel (Kashgar Ancient City Scenic Area)

Hello Hotel (Kashgar Ancient City Scenic Area) Reviews

Hello Hotel (Kashgar Ancient City Scenic Area)

BuildingB1, Silu Impression City, No. 6 Tuman Road Community, Tuman Road, Boyi Street, Wusitang, Kashgar, Xinjiang, ChinaView Hotel Details
Hello Hotel (Kashgar Ancient City Scenic Area)
Hello Hotel (Kashgar Ancient City Scenic Area)Hello Hotel (Kashgar Ancient City Scenic Area)Hello Hotel (Kashgar Ancient City Scenic Area)
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Hello Hotel (Kashgar Ancient City Scenic Area) Guest Reviews

4.8/5
Excellent
1017 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1017)
Positive reviews(1007)
Reviews with photos/video(254)
Convenient location(145)
Great location(137)
Delicious breakfast(129)
Awesome amenities(109)
Friendly front desk staff(101)
Classy environment(60)
Convenient parking(57)
Offers pick-up/drop-offs(37)
Negative reviews(10)
双双
Family Room (TV Projection)
Stayed in Jul 2024
Family
30 review
4.7/5
Amazing
Posted on Aug 11, 2024
Room is big and clean. Very convenient and close to main attractions
Response from Property: Dear guest: Hello! Thank you for your visit, but also sincerely thank you for our Kashgar Hello hotel love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you!From the general manager of the hotel
Guest User
Business Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Reception staff were very friendly and helpful. Room was very comfortable. Heating on the floor and in the bathroom during winter made it very cosy. Breakfast was cheap and good. Nice sweets at the lobby area too. The hotel staff also went through the hassle to help us to arrange airport pickup service even though we did not have a local phone number and there was some slight difficulty contacting us. will stay here again if we visit in future
Response from Property: Thank you for your wonderful review! We are delighted to hear that our reception staff were friendly and helpful, and that your room was very comfortable. The floor and bathroom heating during winter must have made your stay very cozy indeed.We're also pleased to know that you enjoyed our cheap yet good breakfast, as well as the nice sweets at the lobby area. We truly appreciate the extra effort our hotel staff made to arrange airport pickup service for you, despite the slight difficulty in contacting you.Your satisfaction is our top priority, and we look forward to welcoming you back again if you visit in the future. Thank you once again for choosing our hotel and for sharing your positive experience with us!
Guest User
Family Room (TV Projection)
Stayed in Mar 2024
Family
20 review
5.0/5
Outstanding
Posted on May 1, 2024
Super convenient - located right across from the ancient city. The hotel was very new and looked amazing on the inside to our surprise. Service was fantastic! They had a shuttle that took us to the main road so we didn’t have to move all our luggage on our own when we left. Room was spacious, modern, and clean. Bathroom was good - shower was spacious, enclosed, and the floor had these grippy things making it less slippery. Breakfast was delicious! Highchair was available for my baby. Would 100% stay here again.
Response from Property: Dear customer, hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere customer satisfaction, and we are also honored to provide you with the best quality service. Welcome to China, and you are welcome to choose our hotel again, whether for business or travel! Sincerely looking forward to your visit again!From the general manager of the hotel
Yuan
Family Room (TV Projection)
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Good location, good service, has washing machine free to use, very helpful. Best of all the front desk people helped me patiently when needed.
Response from Property: Dear Guest: Hello! First of all, thank you very much for your support and trust in our hotel, we always believe that good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best quality service. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we will inform the relevant departments to rectify the breakfast problems you raised. We look forward to welcoming you back soon! Have a nice day!From the Hotel General Manager
Guest User
Family Room (TV Projection)
Stayed in May 2024
Travel with friends
15 review
4.7/5
Amazing
Posted on Jun 14, 2024
The staff, while not speaking, was very helpful and kind. Our stay has been very pleasant.
Response from Property: Dear guest: Hello! Thank you for your visit, but also sincerely thank you for our Kashgar Hello hotel love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you!From the general manager of the hotel
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travellers
6 review
4.5/5
Great
Posted on May 23, 2024
Nice average hotel, helpful staff, OK location. Only downside is lack of coffee and tea at breakfast.
Response from Property: Dear Guest: Hello! First of all, thank you very much for your support and trust in our hotel, we always believe that good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best quality service. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we will inform the relevant departments to rectify the breakfast problems you raised. We look forward to welcoming you back soon! Have a nice day!From the Hotel General Manager
Thitiya Rakmuang
Family Room (TV Projection)
Stayed in Mar 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 21, 2025
Clean and good location
Response from Property: Thank you for your comments and appreciation! Your satisfaction is the driving force of our good service, looking forward to seeing you again! I wish you a happy life, happy every day!
Guest User
2-bed Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 27, 2025
Facilities: The facilities are complete and new Hygiene: Very clean and safe to stay Environment: The environment is very good. The lobby is beautiful. You can check in and take photos. Service: The staff are very polite in greeting. The front desk service is great. There are beautiful ladies at the front desk. Hahaha. It is very close to the ancient city. Just cross the road. It is worth recommending!
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation! We are glad to hear that you are satisfied with our service. This is exactly what we have been striving for, to provide every guest with a warm, comfortable and clean accommodation environment. In addition, the hotel's superior geographical location is also one of our prides. It is close to famous attractions such as Kunlun Tower and the ancient city, adding more excitement to your trip. Thank you again for your satisfactory evaluation. We look forward to having the opportunity to serve you again in the future. Wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
The hotel is just opposite the east gate of the ancient city. In the morning, you can see the opening ceremony when you cross the road and walk a little forward. It is very convenient. The ladies at the front desk are also very beautiful and enthusiastic. The room is also very clean. The facilities of the newly opened hotel are also very new and very good. The sanitation is also very clean. The price is very reasonable in the off-season now, and the cost performance is very high. Turn left and walk a little to the bottom of Kunlun Tower. The heart-shaped check-in point is right at the door of their hotel. The hotel under Huazhu Club is still very good. Recommended
Original TextTranslated by Google
Response from Property: 看到您的好評你好真的開心的不得了啦,酒店一直以細緻的服務,熱情的招待作為酒店的特色。讓每一個旅途中的人在陌生的城市感受到温暖的家一直是你好的使命,當您的車慢慢靠近古城附近,藍色的尖塔若隱若現,一片莫蘭迪柔粉色的房屋外牆上釘着拗口的鐵牌一一“吾斯塘博依路”之類,空氣中混着西北的乾燥風沙味和大巴扎饢坑的烤炭味、燉得爛熟的羊肉香味,走進你好喀什古城景區店一一此刻幸福就有了歸途和目的地!
Guest User
Superior Queen Room
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Apr 1, 2025
After landing in Kashgar, I had a happy day of playing. At night, I suddenly developed acute gastritis. The Uyghur girl named Zuli at the front desk accompanied me to the hospital for examination and prescription until after three in the morning. I really felt the feeling of home. The strange city, strange people, and cold night made my heart feel warm. It turned out that more than 3,000 kilometers away from home, there were still people lighting flashlights for me. "She could have just called a taxi for me, but she treated me, a stranger, as a family member." Huazhu is highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your high evaluation of our Zuli. From the cleanliness and comfort of the room, to the enthusiasm and professionalism of the service staff, to the convenience of the surrounding facilities, your detailed feedback is a strong affirmation of our work. We will publicize and promote Zuli’s service cases so that everyone can learn Zuli’s service spirit and make every guest feel like they are back home when they come back to Ni Hao!
Xiaoyi
Superior Queen Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 28, 2025
Facilities: The facilities are complete and new Hygiene: Very clean and safe to stay Environment: The environment is very good. The lobby is beautiful. You can check in and take photos. Service: The front desk service is thoughtful and enthusiastic. Check-in is fast. It is very close to the ancient city and convenient to go out! Come again next time!
Original TextTranslated by Google
Response from Property: Thank you for your all round compliments! Your recognition makes us believe that everything we have prepared carefully is meaningful. The newly added facilities, the carefully cleaned rooms, the meticulously decorated lobby and the efficient service, your recognition is the greatest compliment to us. The ancient city has different charm in each season. We look forward to meeting you again.
Jared、
Business Queen Room
Stayed in Jul 2024
Family
3 review
2.0/5
Posted on Aug 15, 2024
Location: Close to the ancient city, it is more convenient to go out, but there are no other advantages. Serve: On the first day I stayed in 8323, I felt average. There was no light in the toilet and it was a bit dark. After I came back from Ta County, I stayed in 8227. It was too bad! The TV has a blue screen and the windows are prison bars, that's all! Value for money: Not recommended. Breakfast is not available for this price. They are available everywhere. It’s a scam.
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry for bringing you a bad experience, and thank you very much for your feedback. Regarding your question, because the hotel is an old building renovated, the main structure of the windows is not allowed to be modified by the government. In addition, There has been a lot of traffic recently. It is our fault that we have not been able to assign you a more ideal room. We hope for your understanding. Customer experience is very important to our hotel. If our hotel is lucky enough to receive you next time, you can inform us of your space and location requirements for the room in advance. We will definitely arrange a room that satisfies you. We look forward to your next visit. , wish you a happy life! Regards from the Hotel General Manager
Guest User
Superior Queen Room
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 20, 2024
Traveling to Kashgar, I stayed here for four nights and got a free upgrade to a family room for the last two nights. The hotel is beautiful and grand, and the rooms are clean, spacious and tidy. The service is very enthusiastic, the facilities and equipment are complete, and the breakfast is rich in variety. A pretty good hotel in the ancient city area!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of our Kashgar Nihao Hotel. We are very touched that you remember the good time here, so that our guests can enjoy a wonderful stay. It is our unshirkable responsibility. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you! Sincerely, the hotel general manager
Alvinzi
2-bed Room
Stayed in Apr 2024
Travel with friends
10 review
4.7/5
Amazing
Posted on May 6, 2024
It's actually really good! It's also very close to the East City Gate! The only downside is that it's hard to find a seat during breakfast time! We were also given a free upgrade to a family room
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your comments and support for our hotel. There are many guests dining during the holidays. We are very sorry for the inconvenience caused to you. We will contact the relevant departments to make rectifications and help guests coordinate dining seats. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again whether for business trips or travel! Sincerely look forward to your visit again! Hotel General Manager
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on May 6, 2024
I checked in on Monday, April 29th, got off the plane, and took a taxi around 18:00. The driver couldn't understand Mandarin. After contacting the front desk, a very gentle lady answered the call. She explained the location of the hotel to the driver clearly. After the store, he transferred the fare to me and explained in a friendly way that the hotel can take pictures in Hanfu, that there is a gym, laundry room, breakfast time, etc. When I went shopping, he also greeted me, which was very warm. I made a few suggestions. This young lady and another young lady also answered the question in detail. Like it!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of our Kashgar Nihao Hotel. We are very touched that you remember the good time here, so that our guests can enjoy a wonderful stay. It is our unshirkable responsibility. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you! Sincerely, the hotel general manager