Hilton Miami Dadeland Reviews

very clean and the staff is friendly with close to the the biggest mall at miami

I hope to never return after giving this place 3 chances. Staff incompetence and apathy, cleanliness, room readiness and communication are the issues. Issues Experienced 1. Reservation & Cancellation Problem (2025) I mistakenly booked a non-refundable rate for $1,500 but immediately contacted the hotel (within minutes) to cancel so I could rebook on a refundable rate. The hotel staff did not respond to any of my attempts to communicate, nor Trip's. 2. Cleanliness (2023-2025) Mystery stains on sheets during every visit, most recent visit I noticed blood stains. Upon arrival (2023), the bathroom had a wad of hair; wet marks on sheets were present whenever sheets were changed. 3. Room Stock / Service (2025) As a Junior Suite, which is what I always book, the room lacked basic items: no conditioner, no slippers, no coffee. The room was not cleaned once when requested through room service. I had a medical event. According to a stated policy change by Alejandro in 2025, guests must leave the room for basic housekeeping. This seem questionable from an ADA standpoint and for basic decency for guests who are immobile or recovering. (2023) Room was not ready upon check in, so Alejandro allowed my guest and I to wait a private lobby where we could rehydrate. I mention this encounter because it was the only time, in all three situations, where I felt it was handled well. This level of reciprocation when something goes wrong, was never provided thereafter. (2024) "Do Not Disturb" signs were ignored on days I explicitly indicated no cleaning was needed. 4. Inability to resolve with staff (2023-2025) Unfortunately, the front desk staff demonstrated disorganization on every visit! Alejandro promised Hilton Honors points rather than a partial refund for the room not being set with with the bare minimum amenities, and subsequently having to discover what was missing and continually calling them to restock (2025); the next day (a female staff member on 9/23/25 at 12:00 pm) another staff member claimed there was no record of the note. 5. Front Desk & Staff Behavior (2023-2025) The same female staff member on 9/23/25 said there was nothing she could do asking for all details I had told Alejandro and a separate female staff member the day prior. She showed a lack of active listening by stating that slippers were only given to guests in suites but I had booked a suite and had to remind her of the exact reservation in front of her. She decided to direct her attention to someone else, and by then I had to leave for my flight. So once again, I leave Hilton with nothing resolved. A specific encounter with Grace raised concerns (2023/2024) she seemed to be complicating matters unnecessarily, gave a confusing explanation about reservation extensions, and was reluctant to provide her name.

This is my 2nd stay here. If you visit Miami this location, price, and staff is amazing!!! I needed help with early check-in and the staff was so friendly and eager to help. 10 stars from me

This is an awesome hotel and have a great time! Have a good time!

I highly recommend this place to stay.

Overall it's good, but the price/performance ratio is average, and parking costs $25 per day.

There was construction going on at the main entrance of the hotel. The noise and dust were not normal. They did not think about us before doing that. I left there with an allergy, a lot of dust.

The scenery is okay, the surroundings are quite quiet, and the sunset and sunrise are also beautiful. Hilton's configuration is very stable, it doesn't surprise me, it's quite satisfactory, and it's worthy of the price.

Facilities: There is a Starbucks downstairs, which is very convenient; the swimming pool and gym are standard, and there is even a massage room; but maybe because of the remote location, the parking lot next to it is basically empty. Environment: There is a beautiful lake next to it, with quiet water and dense grass. If you drive, there are many restaurants, shops, etc. nearby, which is very convenient. Hygiene: The toilet is separated from wet and dry, very large and very clean

The room and living room are quite large, and parking is convenient

The hotel room is big, clean and tidy, and the scenery from the window is beautiful. It's just that there is no water retaining strip in the bathroom where the shower is, and the water is easy to get all over the floor. There is a large parking lot near the hotel and a hospital. The scenery of the restaurant is also beautiful, but the included breakfast is not a buffet, but a la carte, and there is a service charge of nearly 8 US dollars per order (I don’t know how to calculate it). It would be great if the service charge for breakfast is free next time I go again.

The toilet seat in the bathroom is out of position

The hotel is very clean, the rooms are relatively spacious, there is a large free parking lot, very satisfied.