Super 8 by Wyndham Ketchikan Reviews

The breakfast had no good food options, milk was soured, took 2 days to get towels for bathing. Was there 8 days never had restock or trash being emptied had to do it myself with no extra trash bags. Staff did regular walkthroughs to keep homeless out. This was during winter so not sure how it would compare to tourist season.

Got to room and checked bed. Room had bedbugs, got refund and switched hotels.

very comfortable, clean, and safe. I would like a 2 seat table in room. but otherwise wonderful

Convenient to most travel terminals and walking distance to the cruise ship tourist zone

Had to call to get someone to come check in, nobody was at the desk, then wait 10 minutes for them to show up. Got to the room pulled back the covers and saw bed bugs, checked out and requested a refund right away!!!

No remote for the remote TV. Curtains hanging off of the curtain-bar. Poorly kept hallways and an "iffy" elevator. IT gets worse each time. Enough.

The property suited our needs ok but the whole hotel is a little old and dated. Broken drawers etc. However breakfast was good and the staff were friendly enough.

Shuttle from airport and clerk good. Sent to a smoky room not good. Could be cleaner but otherwise positive.

We were told by many locals that the hotel is in the worst/least safe area in the town. The lady who checked us in was great, the hotel itself is quite old. I would not stay here again. Pay more and stay up the street a ways.

This property could use a major upgrade. Had an issue with door not locking, but they immediately fixed it. Overall ok stay since we were out of our room most of the time.

Clean, comfortable, quiet, and conveniently located with a free airport shuttle--it covered all needs.

Worst customer service ever, took an hour to get checked in at 7:30pm, they only wait on one customer at a time. If the person in front of you asked for a different room, "ocean view", you have to wait until they physically go and try to find a clean room for that person before they will wait on the next person. We FINALLY get our keys and get to our room, 7:30pm, 2 guys still cleaning our room... Hotter than heck, no A/C, have to go to front desk and pray they have a floor fan left. Drug ******* and homeless people sleeping in their cars in the parking lot, police showed up and rifled thru one car, homeless people go to the breakfast buffet and help themselves, no regards for anyone already in line. Food was mediocre okay, no juice or coffee. Homeless people in parking lot doing their *****, smell waffles thru the rooms from having windows open because of no A/C and it was hot, upper 70's. Manager was rude and put off by customers. Before we even went there, we asked, do you have a shuttle, YES, they do NOT have a shuttle, they call a cab and reimburse, cumbersome and long process sometimes. Horrible customer service. Called front desk for more coffee, no answer, go down there, no one around, called again, no answer, I finally found someone in the hallway. Just all around run down, dirty, old hotel and didn't feel safe with the druggies/homeless in the parking lot 24/7 camped out in their cars.I asked for a luggage cart, she said, give me a bit, I'll have to go find it. SAD

Much to discuss but this is Ketchikan and not a boutique hotel - I get it. Difficult to understand the non-English speaker staff. The secure luggage room is left... unsecured. The vagrant/homeless/tweaker population in the parking lot woke us during the night. Rusty corners in the room and it smelled like b.o. The breakfast was unorganized and very dirty. Good thing McD's and Safeway right next door. Great few of nature out the window but for a short stay and low expectations this is acceptable.

The property is dated and unkept. The lobby is open at all times. This allows the homeless to wander in the building and breakfast dining area. The breakfast area opens at 6-9am but is not restocked; therefore no food is left by 7am. There is no maintenance or supervisor on evening/overnight shift causing delays in possible emergency situations.