Prime City Hotel Kluang Reviews

The location is very strategic which is next to the Bus Terminal. However there are few demerits during our 2D1N stay. From the first entering the toilet tho it is cleaned but very smelly, maybe due to the drainage system is not being maintained properly. The bedsheet and pillow also have unpleasant smell. The receptionist duh.. dont let me start it. Very rude and annoying. How can a front desk staff show such cold gesture while welcoming the guests 🙄. After coming back from breakfast suddenly our door cannot open while it still half an hour before check out time. When I'm asking the staff why the door cannot open he rudely said checkout 1130 which is stated in the platform BEFORE 1200. Sadly, not going to choose this hotel ever again. Thanks for the "welcoming" gesture.

I stayed at this hotel for my business trip for only a night. The room was so so but still quite cozy. And the location was quite strategic with walking distance to Kluang Mall and bus terminal. The only downsides were no water heater and the breakfast buffet had very limited selection.

A newly renovated hotel with large room. Location is near bus station and walking distance to Central Town. Carpark is at upper level of building but need more upkeep

Spacious room and clean. Many rooms available and many parking space

one of the first hotel in kluang and was surprised at the size of the stamdard twin room. very spacious compared to newer hotels nowadays. clean room. nice bed sheets. strong water pressure. the only setback is no small fridge. others were excellent. will surely stay here the next time. recommended.

Location is good. Room is spacious, aircon is strong. However, we got abit of rude shock when we checked into the room because it had a strong urea smell lingering. The smell seems to come from the toilet. So after flusing the floor with soap the, smell reduced. Puzzled why toilet was not sanitised properly.

Very very old hotel and not well maintained.

The staff great n the hotel room spacious

The Location i in the town center, cleanlineess can be accecpt, but the receptionist nat allow to check in at 14.00pm he said that check in time is on 15.00pm. It should be got shower screen is better other wise the floor become wet after shower

Add on the drinking machine is the best for any traveler in every each floor.

Was alright. Room was older than the ones in the photo.

Overall it's just okay for a short stay... the view of Kluang town from my room is great. The furnishings were rather tired throughout the hotel and the breakfast buffet was very limited.

Friendly staff and very helpful.

Stayed here because of a fair in this hotel. Their breakfast is a small bento set that was delivered to your room early in the morning. Think they are still in COVID mode. Anyway, the bento was left aside as it was cold and unappetizing. Nothing around the hotel so you would have to drive out for meals. Will not return if I have a choice.