To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.7
Service9.1
Cleanliness9.3
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All reviews(811)
Positive reviews(771)
Reviews with photos/video(246)
Convenient for shopping(65)
Near shopping area(54)
Loved the view(35)
Great swimming pool(29)
Tasty food(28)
Perfect for business trips(16)
Luxurious(10)
Strange smell in room(8)
Negative reviews(40)
Anonymous User
Deluxe King Room With City View
Stayed in Apr 2025
Travel with friends
22 review
10.0/10
Outstanding
Posted on May 21, 2025
Had a wonderful time at MO Kl, and as I was celebrating my birthday there I believed they upgraded my room, not sure tbh.
Overall great and lovely experience, breakfast was mid in comparison to W KL, but it was good.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Fareiny
Deluxe King Room With City View
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 26, 2025
It was our first stay at Mandarin Oriental. We checked in to celebrate hubs birthday. The hotel is definitely a dream! We received plenty of treats by the staff, they sung us happy birthday and wished for a great stay. We also had the buffet dinner at the hotel. It was scrumptious. The breakfast was great too!
Great thing about MO:
1. The location
2. The amazing service
3. The warm and inviting vibe from the staff
4. Great selection of food
Not so great thing about MO:
1. So far none!
Ps: we also got free welcome drinks at Marina @ 57 and a free ticket on the KLIA Express when booking via Trip.com. This was an absolute steal!
6/10
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
GRomanelli
Deluxe King Room With City View
Stayed in Mar 2025
Business travellers
7 review
10.0/10
Outstanding
Posted on Apr 26, 2025
MO is my favorite hotel chain worldwide. I always feel home. The stay in KL was amazing, just near by the Petronas Towers.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Anonymous User
Standard King Room With Twin Towers View
Stayed in Mar 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 27, 2025
Fabulous view from our room. Great service with the best location in Kuala Lumpur. We enjoyed our stay in Mandarin Oriental KL!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Jeeva d Explorer
Standard King Room With Twin Towers View
Stayed in Feb 2025
Couples
6 review
10.0/10
Outstanding
Posted on May 15, 2025
Had a wonderful staycation with amazing view at both day and night. Unforgettable stay, and the breakfast buffet was awesome π
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Guest User
Standard King Room With Twin Towers View
Stayed in Feb 2025
Couples
3 review
10.0/10
Outstanding
Posted on Mar 21, 2025
I recently stayed at the Mandarin Oriental Kuala Lumpur and it was an incredible experience! From the moment I arrived, the staff were warm and welcoming. The hotel's location is perfect - it's connected to the Petronas Twin Towers and has stunning views of the city.
My room was spacious and beautifully decorated, with all the amenities I needed. The bed was so comfortable, I didn't want to get out of it!
The hotel's facilities are top-notch, too. The infinity pool on the 24th floor has breathtaking views of the city, and the fitness center is well-equipped.
But what really made my stay stand out was the exceptional service. The staff were friendly, attentive, and went above and beyond to make sure I had everything I needed.
Overall, I would highly recommend the Mandarin Oriental Kuala Lumpur to anyone looking for a luxurious and unforgettable stay in the heart of the city." 5/5 stars!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Robert Quek
Deluxe King Room With City View
Stayed in Apr 2025
Travel with friends
5 review
9.5/10
Amazing
Posted on May 2, 2025
Great location with old charm. Rustic but classy. Service with heart.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Ati Sam
Executive Room With Park View
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Mar 9, 2025
Big windows with unblocked views of the KLCC Park. The hotel room and overall service was flawless.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Kim2_22
Park View Connecting Room King Bed
Stayed in Dec 2024
Family
6 review
10.0/10
Outstanding
Posted on Jan 30, 2025
πππ Staff courteous & efficient for Early Check-in with EXCELLENT πππππWater delivery upon request πππππ Breakfast Buffet Queue mgmt despite cny Public Holiday yet is Quick & Professional to meet Hotel Guests Table Requests & allotment
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Nithiporn
Deluxe Twin Room With City View
Stayed in Dec 2024
Solo travellers
3 review
7.0/10
Posted on Feb 4, 2025
The guard at hotel not polite .
The room was clean.
The staffs at breakfast restaurant ask me twice . "Are you stay here?"
The process refund deposit very slow until
now my card card still pending and not refund.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
thejuliebaharudin
Three Bedroom Executive Apartment
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 23, 2025
It was a pleasant stay. Could have been better especially interms of the cleanliness.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe King Room With City View
Stayed in May 2025
Solo travellers
5 review
10.0/10
Outstanding
Posted on Jun 3, 2025
First time staying in MO and understanding the reason why they get the amazing reputation that they have. It was such a memorable stay for me and every staff there are so friendly and accommodating. The rooms are also incredibly comfortable. Would definitely be coming back soon!
penny counters
Deluxe King Room With City View
Stayed in Apr 2025
Business travellers
6 review
9.5/10
Amazing
Posted on May 27, 2025
Everything is good. Quite disappointed with the food I had there. Gotta do much much better to meet the class and standard
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Haslina
Deluxe King Room With City View
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 18, 2025
Great service and hospitality especially crews from front desk, restaurant and gym. Wide choices of breakfast buffet abd well-maintained of gym equipments.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe King Room With City View
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 22, 2025
Luxurious and great services for reasonable price. Just wish the bathroom had more privacy ( beautiful but small space with no doors in bathroom- that was strange for us)
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager