Somerset Kuala Lumpur

Somerset Kuala Lumpur Reviews

Somerset Kuala Lumpur

187, Jalan Ampang, Taman U Thant, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaView Hotel Details
Somerset Kuala Lumpur
Somerset Kuala LumpurSomerset Kuala LumpurSomerset Kuala Lumpur
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Somerset Kuala Lumpur Guest Reviews

4.4/5
Very Good
204 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(204)
Positive reviews(201)
Reviews with photos/video(48)
Awesome rooms(35)
Friendly staff(31)
Great location(28)
Great value for money(10)
Perfect for kids(8)
Large rooms(8)
Great swimming pool(8)
Convenient for shopping(7)
Negative reviews(3)
Syahrul Fahmi
One Bedroom Deluxe Apartment
Stayed in Oct 2024
Family
58 review
4.2/5
Very Good
Posted on Dec 1, 2024
Near klcc at jln ampang. 7 minutes drive. Got parking but charged at Rm10 per entry.😅 Pool closed at 11pm. Gym 24hr open. No buffet breakfast. Packed breakfast only. Alomst same for 2 days😆
Response from Property: Dear Syahrul Fahmi,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
NAT|KRMY
One Bedroom Deluxe Apartment
Stayed in Oct 2024
Couples
120 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Very welcoming n smooth check in n out.. The hotel is calm, clean n spacious.. Definitely will stay here again..
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a smooth and welcoming check-in and check-out experience. It's great to know you found the hotel calm, clean, and spacious. We can’t wait to welcome you back for another stay in the future!Warmest regards,Emma RazaliResidence Manager
Anonymous User
One Bedroom Deluxe Apartment
Stayed in Aug 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The best and my fav hotel. Nearest supermarket and very recommend to others to book at this hotel 👌👌
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to be your favorite hotel, and we're glad you found the nearby supermarket convenient. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay!Warmest regards,Emma RazaliResidence Manager
Aretie
Studio Premier
Stayed in Oct 2024
Couples
33 review
4.0/5
Very Good
Posted on Jan 16, 2025
Everything okay. Sorry photo not related.
Response from Property: Dear Aretie,Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Duke A.
Studio Premier
Stayed in Jan 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 29, 2025
First time ever staying here. The staff was really great and well managed. The room was really big and clean which located in KLCC. Highly recommended for everyone!
Response from Property: Dear Duke A,Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Guest User
One Bedroom Executive Apartment
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The staff at Somerset was extremely accommodating and helpful. We were early before check in at 3pm but they were all so hospitable and brought us to the lounge to freshen up and a coffee. I wished only that they have a proper restaurant for buffet breakfast (like the rest of other Somerset locations) instead of packing in prepackaged breakfast. Other than this , everything else was perfect.
Response from Property: Dear Valued Guest, We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards,Atira Lyani ROSLI | Manager, Guest Service
Valeriiiia
One Bedroom Deluxe Apartment
Stayed in Oct 2024
Couples
10 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Hotel apartment is pretty good 👍
Response from Property: Dear Valeriiiia,Thank you for your positive feedback! We’re glad to hear you enjoyed your stay at our serviced residence. Your satisfaction motivates us to continue providing excellent service. We hope to welcome you back soon for another great experience!Warmest regards,Emma RazaliResidence Manager
G Dexter
One Bedroom Deluxe Apartment
Stayed in Oct 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Feel like home ❤️
Response from Property: Dear G Dexter,Thank you for your heartwarming feedback! We’re delighted to know that your stay with us felt like home. Making our guests feel comfortable and at ease is always our goal. We look forward to welcoming you back for more memorable experiences! Warmest regards,Emma RazaliResidence Manager
Chee Wee
Two Bedroom Premier Apartment
Stayed in Nov 2024
Family
5 review
3.7/5
Posted on Jan 1, 2025
The hotel is not very close to the action(KLCC/Bt Bintang area). No convenient stores nearby nor do they have a restaurant in the premise. Staff were friendly and our room was clean and well-kept. Guess, the hotel was designed to cater to patients and their families of the  Orthopedic hospital at another part of the building.
Response from Property: Dear Chee Wee,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
Jakarta Sky
One Bedroom Deluxe Apartment
Stayed in Nov 2024
Business travellers
71 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Spacious and well-equipped serviced apartments in a great location. Ideal for both short and long stays. Friendly staff and good facilities, though the breakfast selection could be improved
Response from Property: Dear Jakarta Sky,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
Isdzartee
Studio Premier
Stayed in Apr 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on May 6, 2024
Definitely will return to this hotel when I go back to KL. I got upgraded and the room is really nice. Price is so valuable and worth it compared to other 5 stars that charge triple the price or bnb. Its quiet at night too and not so crowded so you feel more private and comfortable.
6/7
Response from Property: Dear Isdzartee,Greetings from Somerset Kuala Lumpur!Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment. We look forward to welcoming you back for another seamless experience soon.Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
Mikko O
Studio Premier
Stayed in Sep 2024
Business travellers
8 review
3.7/5
Posted on Oct 11, 2024
The Hotel was already seen better days. Breakfast was not my taste. Location for me was good. Hotel staff was reduced minimum, but who were left were very nice. Rooms were little outdated but big and clean and silent. I might go again.
Response from Property: Dear Mikko,Thank you for your honest feedback. We're glad to hear that you appreciated our location, the spacious and clean rooms, and the friendliness of our staff. We understand your concerns regarding the condition of the hotel and the breakfast offerings. Your input is valuable to us, and we'll use it to make improvements where possible. We're committed to providing the best experience for our guests and hope to welcome you back for an even better stay in the future. Safe travels!Warmest regards,Emma RazaliResidence Manager
Guest User
One Bedroom Deluxe Apartment
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Nov 10, 2024
This hotel boasts exceptional cleanliness and provides all the necessary amenities.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to know you enjoyed the cleanliness and found all the amenities you needed. Providing a comfortable and well-equipped stay is our top priority. We look forward to welcoming you back soon!Warmest regards,Emma RazaliResidence Manager
Anonymous User
One Bedroom Deluxe Apartment
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 27, 2024
I'm really satisfied with the room. Just the pool needs extra cleaning. There were black molds on the tiles. I think they need to brush the molds. About the breakfast was a bit funny because they use the take-away concept. But overall it is satisfying.
Response from Property: Dear Valued Guest,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
BB Daddy
Studio Premier
Stayed in Jan 2024
Solo travellers
40 review
4.2/5
Very Good
Posted on Mar 19, 2024
Great service rendered by staff. Courteous and helpful. Breakfast is a selection of bento and fruits. Room is large with comfortable bedding and nice view. TV channels were great. Only issue would probably be the location. But frequent shuttle service to places of interest, make up for this issue. Great stay!
Response from Property: Dear BB Daddy,Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur.Our rooms are specially designed for the comfort of guest whether you are travelling in a group or with family. It is our utmost pleasure that you had a satisfying experience with our rooms. We will share the compliment with the team for continuous improvements.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service