Tianshan Road Xinhua Apartment Business and Living Building Building A, Kuqa, Xinjiang, ChinaView Hotel Details
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Starway Hotel (Kuqa Tianshan Middle Road) Guest Reviews
4.8/5
Excellent
832 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(832)
Positive reviews(823)
Reviews with photos/video(113)
Delicious breakfast(104)
Friendly front desk staff(87)
Large rooms(38)
Convenient parking(37)
Convenient for shopping(29)
Located in the city centre(18)
Has rooms for families(12)
Offers pick-up/drop-offs(8)
Negative reviews(9)
Raymond🇨🇳
Deluxe Family Room
Stayed in Jun 2023
Family
44 review
5.0/5
Outstanding
Posted on Jul 7, 2023
nice~~~!
Response from Property: 尊敬的賓客您好,非常感謝您選擇星程,我們萬分榮幸能為您服務。我店全體員工為每一位選擇星程的客人全力營造乾淨舒適的入住環境,我店未來還會有更多的優惠活動,希望您多多關注,期待您下次繼續光臨!
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The environment is very good, the lady at the front desk is very beautiful, the service is very good, the hotel facilities are complete, the breakfast is very rich, I am traveling with the elderly and children, the parent-child room suite is very comfortable, I will stay here again next time.
Original TextTranslated by Google
Response from Property: Hello dear guests! Your recognition is the driving force for our progress. We will continue to work hard to continuously improve our service quality so that every guest can feel at home here. We look forward to having you choose our hotel again and we will welcome you with more enthusiasm! Thank you again for your support and love. I wish you a happy life and all the best! Store manager: Zhang Xiang
Guest User
Double Room
Stayed in Oct 2024
Other
6 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The hotel is in a great location, right in the center. There is a very lively Rainbow Night Market nearby, as well as shopping malls and supermarkets. The service and hygiene are very good. There is also airport pick-up, which is done by a Tank 300. The stay was very comfortable.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for choosing our hotel and sharing your stay experience! We are glad that you are satisfied with our service attitude. Your satisfaction is the greatest motivation for our work. We will continue to work hard to maintain a high-quality service level and provide every guest with a more comfortable and enjoyable accommodation experience. Looking forward to seeing you again! If you have any other needs or special requirements, please feel free to contact us, we will serve you wholeheartedly! Store Manager: Zhang Xiang
Guest User
Deluxe Family Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 6, 2024
The hotel has good service attitude, comfortable environment, clean and sanitary, and rich breakfast.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for choosing our hotel and sharing your stay experience! We are glad that you are satisfied with our service attitude. Your satisfaction is the greatest motivation for our work. We will continue to work hard to maintain a high-quality service level and provide every guest with a more comfortable and enjoyable accommodation experience. Looking forward to seeing you again! If you have any other needs or special requirements, please feel free to contact us, we will serve you wholeheartedly! Store Manager: Zhang Xiang
Guest User
Double Room
Stayed in Sep 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel building is in a good location and has good internal facilities. There is a laundry room (but there are many people queuing) and parking is convenient. There is a Xinjiang restaurant opposite with 24-hour service, which really opened my eyes to Kuqa! So in the mornings of both days in Kuqa, I went to the opposite side to buy "lunch" to eat on the way.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time. Store manager: Zhang Xiang
kenxia7806
Superior Room (2 Beds)
Stayed in Jun 2024
Family
17 review
3.3/5
Posted on Jul 21, 2024
I booked two rooms. One room had a very strong sewer smell, but the other one didn't.
The room is generally hygienic, the floor is covered with dust, and the faucet can release yellow water. Maybe it has been unoccupied for a while?
The security guard at the door is very proactive and has a job in mind👍
The front desk is also very welcoming, and you will always say hello when you pass by.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing our hotel. We will actively handle the issues you raised and respond accordingly. Thank you very much for your affirmation of the security and front desk staff. Every employee treats our customers like family and looks forward to meeting you again and giving you a better stay experience! Looking forward to visiting again and wishing you a pleasant journey! Store manager: Zhang Xiang
Guest User
Double Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 15, 2024
During this trip to Xinjiang, I stayed at Starway several times, and they were all pretty good. Good value for money, the room is comfortable and the open wardrobe with hangers is very convenient. The breakfast is very rich, and the children eat the bowl of noodles from Xingcheng.
Original TextTranslated by Google
Response from Property: Dear guests, I am really excited to see the simple and profound praise from our guests, and they also recognize our service so much~ Our hotel strives to provide the most considerate and meticulous service to every guest. Bring a great value experience. Kuqa Starway Hotel is a young and energetic hotel that shows its unique charm to many guests with its simple style and warm and considerate service. Guest satisfaction is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Deluxe Family Room
Stayed in May 2024
Family
31 review
5.0/5
Outstanding
Posted on Jul 2, 2024
It is very close to big temples, palaces, old streets and alleys, and it is convenient to travel.
The service is extremely thoughtful, warm, generous and polite. I feel that the company's training system is perfect and full of human touch.
The laundry room is clean and has disinfectant water; the dryer is fast and travel-friendly in summer
The breakfast is rich, the hanaki and small wontons are delicious, and the apricots are very sweet
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your detailed and enthusiastic review! We are proud that you praised our hotel and we are happy to serve you and satisfy you. We are very pleased to see that you enjoyed the spaciousness and beauty of the room, as well as the smiles and attentive service of the staff. We will continue to maintain and improve to be in a better state to welcome your next visit. Thank you again for your recognition and support for us. I wish you a happy life. Store Manager: Zhang Xiang
Tandangtiandan
Superior Room (2 Beds)
Stayed in May 2024
Family
42 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The room is spacious, with separate areas, complete facilities, clean and tidy. The service attitude at the front desk was good, and the breakfast was rich in variety, except for a little less vegetables. The overall feeling is good.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your high praise for our Starway Hotel! We are deeply proud and gratified to be your best choice for business travel. We have been committed to creating a comfortable, convenient and high-quality accommodation experience for every guest. Your recognition makes our efforts more profound. We will continue to work hard to continuously improve various services and maintain the high quality of the hotel. We hope that you will choose us every time you travel. We will not let down your trust and provide you with the same high-quality services as always. Thank you again for your praise and support, and we sincerely look forward to your next visit! Store manager: Zhang Xiang
xiaoqiqi7227
Superior Room (2 Beds)
Stayed in May 2024
Travel with friends
141 review
4.8/5
Amazing
Posted on Jun 24, 2024
During the trip to southern Xinjiang, I chose to stay at the Xingcheng Hotel in Kuqa City for one night and took the Duku Highway the next day. The hotel is well located in the city center. There is underground parking. The three beautiful ladies at the hotel front desk were very warm, thoughtful and attentive. Thank you very much. There are many restaurants around and shopping is convenient. Very close to the night market.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition and praise of our hotel! We are honored to provide you with a good stay experience. The location in the city center does bring convenience to travel, and hygiene is an important standard that we always adhere to. We will continue to pursue quality and constantly improve our services so that every guest can feel the warmth and comfort of home. We look forward to seeing you again, and we will welcome you with even better service! Thank you again for your support and encouragement! Store Manager: Zhang Xiang
Anonymous User
Deluxe Family Room
Stayed in May 2024
Family
6 review
3.2/5
Posted on Jun 17, 2024
Facilities: Normal Huazhu Club facilities, very comfortable to live in.
Hygiene: Hygiene is good, no strange things appeared
Environment: In the urban area, it is very convenient to go anywhere
Service: Poor. When we first checked in, we were told that breakfast was not included and that we had to pay extra for it. Later, I checked the bill and found that there were four breakfasts. I asked the front desk, and they were told that they would give me a 99 Huazhu card. I refuse to ask for a direct refund.
After checking out, I left the t-shirt at the hotel. I called and said I didn't know, no. I was asked about the check-out time again and again, and I said 11-12 o'clock, but the front desk said, "We found out that your check-out time is 11:00, not 11-12 o'clock as you said."...... She can know that she is there What to say? ? ?
I asked her to ask the cleaning staff if they had seen my T-shirt. He kept denying it and said he didn't, and then said he wanted to check the surveillance camera to see if I had taken the clothes away. It made me laugh. Who wants to blackmail your clothes when you come out to play...
Anyway, I haven't been able to handle it yet. Makes you speechless.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I would like to apologize for giving you such a bad experience. Regarding the breakfast mistake, we will definitely deal with it seriously and strengthen training to ensure that similar situations will not happen again. Regarding the matter of your T-shirt being left behind, there is indeed a problem with the way we handled it. The inappropriate communication by the staff made you angry. We are really sorry. We have carried out internal reflection and rectification and will continue to improve service levels. We regret that our many attempts to contact you have been unsuccessful. We very much hope to communicate with you further to express our apologies and determination to improve. We also hope that you can give us a chance to make amends. If you still need to travel in the future, you are welcome to choose our hotel again. We will definitely welcome you with a new look and better services, so that you can feel our sincerity and efforts. . We sincerely apologize to you again and look forward to your understanding. Store manager: Zhang Xiang
wucc1234
Guestroom (2 Beds)
Stayed in May 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Jun 12, 2024
A very nice hotel, right at the intersection of Tianshan Middle Road and Wuyi Road. The location is good and it's convenient to take a taxi. The equipment is new and the service is good. The breakfast is rich and there are many restaurants nearby. Worth staying!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your review of the food in our hotel restaurant. Your support and praise are very important to us, which motivates us to keep moving forward and provide better service. Hope to serve you again next time. Store manager: Zhang Xiang
Xiaohaiqulvxing
Double Room
Stayed in Apr 2024
Business travellers
73 review
5.0/5
Outstanding
Posted on May 24, 2024
The breakfast is rich, the freshly cooked noodles are delicious, the decoration is very good, the stay is very comfortable, the takeaways are delivered to the door by robots, the Internet speed is very fast, the sound insulation is good, and it is not noisy at night
Original TextTranslated by Google
Response from Property: Hello dear guests! We are glad that you are satisfied with our service attitude. Your satisfaction with our hotel's breakfast and accommodation environment is the biggest motivation for our work. We will continue to work hard to maintain high-quality service levels and look forward to your stay again! Store manager: Zhang Xiang
Guest User
Guestroom (2 Beds)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 23, 2024
I have always chosen the Huazhu brand. It is clean and hygienic, has attentive service, rich breakfast, and convenient luggage storage. It has been praised in all aspects. Xiaozu at the front desk was very enthusiastic and helped us a lot during our travels. Thank you!
Original TextTranslated by Google
Response from Property: Hello dear guests! "Thank you very much for your continued trust and support for our Huazhu brand! Your satisfaction is our biggest motivation. We will continue to work hard to maintain our advantages of cleanliness and thoughtful service. Xiaozu at the front desk will continue to serve every customer enthusiastically , I wish you a happy journey and everything goes well!”! "Looking forward to your next visit! Store manager: Zhang Xiang
Guest User
Double Room
Stayed in Jan 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Feb 12, 2024
A very satisfying stay! The front desk staff, the beautiful lady Ayi Xie, is very enthusiastic and has a very good service attitude👍! The last thing I expected was that the breakfast in this hotel was very rich and exquisite! Because this hotel is located in the bustling city center, it is a bit noisy during the day during the Spring Festival, with all kinds of firecrackers going off!
Hygiene: The top board of the suitcase is dusty! Others are very good!
Service: Very enthusiastic and professional. Give Ayshe a five-star rating!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and sharing your stay experience! Thank you for your recognition of the warm service of our front desk staff Ayshe and our rich and exquisite breakfast. We are very pleased that you were satisfied with our service and breakfast. Your praise is the greatest motivation for our team's work. We will continue to work hard to maintain service levels and make every guest feel at home. We are deeply sorry for the noise issue during the day and the dust on the upper panel of the luggage locker. We will take immediate steps to make improvements to ensure your next stay has a more pleasant experience. Thank you again for your praise and support, and we look forward to more opportunities to provide you with high-quality services in the future. If you have any other needs or suggestions, please feel free to tell us and we will be happy to serve you. I wish you a happy life and look forward to welcoming you again! Store manager: Zhang Xiang