Kasui-en (The Westin Miyako Kyoto)

Stayed for a few nights, really comfortable, heard the sounds of birds and cicadas every day, all the staff were nice and polite, had their own hot springs, after playing you could soak in the hot springs in your room, and the hotel could get your luggage from Kyoto Station round trip to the station, very convenient, because Jiashuiyuan is on the other side of the hotel, like a paradise, the only bad thing is that some insects or geckos will accidentally enter the room, because I am afraid of insects, so have called the hotel The personnel help with it, but basically me, the hotel is really nice.

This is the hotel I was most looking forward to and the least happy about during my entire trip. I booked two nights for RMB 15,000. I arrived at the hotel at 22:00 on the first day. I could only check in at the lobby of the Westin ordinary room. I didn’t get any special reception. The guy at the front desk had the coldest attitude in the hotel during the entire trip. You can't even squeeze out a smile. When I was going through the process, something unexpected happened. The employee in charge of Kaishuien (who was not wearing a kimono, but was dressed in the clothing department) was very serious and even said to me with a black face, "You, immediately, tell your child not to have sex" Stomping in the lobby! I even thought I heard it wrong, because the lobby was a very empty traditional lobby, and not even a single guest was seen at night. I don’t know who was affected. I felt that she just hated children, so she issued such an order. I immediately called the two children After being quieter, she rolled her eyes and said nothing. When you first meet someone, you don't even give a warm greeting or greeting, but you start criticizing the guest. Is this the etiquette that your Jia Shui Garden should have? When we got to our room, it was even more exaggerated. She wouldn't let my two children talk! This is a suite, I don't understand why kids can't play in the room to express happiness and excitement? The introduction was always very robotic, and in the end, he actually accused my child of not putting his feet on the table. When the child heard that the sister didn't like him, he immediately hid, and the whole process was like a dean of discipline who kept scolding the child! This is the room I booked. It is my right to use it how I use it. How can I feel like I am living under someone else's roof? Finally, I couldn't help but politely argued with her, and rolled my eyes a few times. I want to ask what level of executive you are? Dare you treat your customers like this? Finally, I suppressed my anger and sent her away. I was so angry that I couldn't sleep all night. I have never felt so uncomfortable staying in a hotel! The next day her leader went to work. She was a very professional and attentive older lady wearing a kimono. Her service was very good. Only then did she realize that the last woman was a low-level employee responsible for cleaning and food delivery! It’s really a big deal! Fortunately, the people I contacted later were very polite and received meticulous care, but my mood was really deeply affected by this person on the first day! ! ! I regret not taking a picture of this person's name tag, but if you check with the hotel, you will definitely find it. It was a waiter in her 20s with bangs who received us on the first night. Finally, in fact, if you book a regular room for 1,000 a night, you can also visit Jiashui Garden. You don't have to pay ten times the price to make a big mistake, especially if you step on the thunder like me, the gain will outweigh the loss.

The breakfast was really poor. I didn't expect such an expensive price to be at the level of an average hotel!

🎎Kasui-en The Westin Miyako Kyoto The Sukiya-style annex of the Westin Miyako Kyoto was built in 1959; it was designed by Togo Murano, an important Japanese postwar architect, and is regarded as a masterpiece of modern Japanese architecture. The interior renovation by Takushi Nakamura in 2021 has greatly increased comfort and professional butler service. Facilities: 🫣 The temperature was quite cold when I checked in at the beginning of March. Because the bedding was very comfortable, I slept soundly on the first night, but on the second night, because it rained heavily during the day, the air conditioning temperature in the room could only rise to about 20 degrees at night. The windows were not well sealed and the cold wind would come in. I had to put the small heater in the living room into the bedroom and use a large bath towel as a windbreak😂, so ⛔️ A small reminder should not be suitable for winter stays.