Kakimotocho 392, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8173, JapanView Hotel Details
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Tokyu Stay Kyoto Sanjo-Karasuma Guest Reviews
4.6/5
Great
1090 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1090)
Positive reviews(1070)
Reviews with photos/video(303)
Easy to get around(222)
Close to metro(140)
Large rooms(111)
Convenient for shopping(55)
Tasty coffee(42)
Tasty food(32)
Highly recommended(14)
Luggage delivery service(7)
Negative reviews(20)
GKnifer
Annex Residential Double Room With Washing Machine
Stayed in Feb 2025
Couples
19 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Convenient, clean and spacious room within an affordable budget. Toilet fully furnished with heater shower and toilet bowl seat heater. Basic Amenities/necessities such as shaver, tooth brush and shower/body soap provided.
Response from Property: Dear guest, Thank you for your staying and thank you for your feedback. It`s our pleasure to serve you. We are looking forward to your visiting again in the future. Tokyu Stay Kyoto Sanjo-karasuma
Hi there!
Double Room With Washing Machine
Stayed in Jan 2025
Solo travellers
28 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Hotel is located near the subway and bus stop. Thus, making travel to places of interest easy. There’s also shopping and food within walking distance from the hotel. Breakfast is not bad considering the price point. Slight variations for breakfast are made daily too.
Response from Property: Dear guest,Thank you for your staying and thank you for your feedback.It`s our pleasure to serve you.We hope you made a good memory in Kyoto.And we are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karasuma
Alec Muklewicz 穆子德
Twin Room With Washing Machine
Stayed in Dec 2024
Couples
42 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Great for multi-day stay. Great cost effectiveness. Great location. Clean and great amenities. Near metro. Near lots of food options. Would recommend to others.
Response from Property: Dear guest, Thank you for your staying and thank you for your feedback. It`s our pleasure to serve you. We are looking forward to your visiting again in the future. Tokyu Stay Kyoto Sanjo Karasum
POCHENG
Annex Deluxe Twin Room With Washing Machine
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The hotel is close to Karasuma-oike station. However, if you have a luggage, it is easier to exit by elevator from Exit 5 and cross the road to the hotel.
The rooms are clean and comfortable. Space is decent for a family of 3.
We also liked that they have a common place at the lobby where we can eat or snack. They also offer coffee, water and other amenities (toothbrush, cotton buds, face wash etc) too.
Response from Property: Thank you for staying Tokyu Stay Kyoto Sanjo Karasuma. We are glad that you liked the hotel. We look forward to seeing you again. Tokyu Stay Kyoto Sanjo Karasuma Front staff M. Nayuki
Wei Jie
Double Room With Washing Machine
Stayed in Oct 2024
Couples
12 review
2.5/5
Posted on Nov 27, 2024
Horrible experience at the hotel. besides the bed and frequently used areas, I can see dust on the walls and corners of the room.
The 6 nights no cleaning policy is horrible.
The only benefit you get is the washing machine. Bathroom has the old mouldy smell. They assigned my room to another person because I checked in late and I got a shocked when I opened the door that there were belongings inside. The staff were running to me to change the keycard. As it was cold there’s only heat function, I had to open the window for cold air.
Price is reasonable for such standards but I wouldn’t recommend if you can’t stand too much dust left over by the past tenants.
Response from Property: Thank you for your feedback regarding the inconvenience of the room. We apologize for any inconvenience this may have caused you. We will do our best to satisfy our customers. Tokyu Stay Kyoto Sanjo Karasuma Front staff M. Nayuki
Guest User
Twin Room With Washing Machine
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Nov 8, 2024
This hotel has wonderful costumer services and the employees speak many languages. Right up the street there is a 7/11 store for all your snack run, there are cafe and restaurant within walking distance. The Karasuma-Oike station is literally 3-5 minutes walk. The best part is the traveler’s store that is about a 10 min walk. I been wanting to go there and finally got to visit it. This store has stationary items such as notebooks that can have you record your journey.
Response from Property: Dear guest.Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. Thank you for your kind words of praise. We hope you will stay with us again when you come back to Kyoto. All of our staff look forward to serving you.Tokyu Stay Kyoto Sanjo Karasuma
Guest User
Twin Room With Washing Machine
Stayed in Sep 2024
Couples
3 review
4.5/5
Great
Posted on Jan 3, 2025
Bed was super comfy and bigger than most of the other Japan hotels. Good space to open luggage. Provides PJ too.
Service was warm and nice from the moment we arrived. Staff not always stationed at the front desk but someone will assist when you ring the bell.
Response from Property: Dear guest.Thank you very much for choosing our hotel. We would also like to take this opportunity to thank you for taking time out of your busy schedule to write this review. We hope you will visit us again when you come back to Kyoto. All of our staff look forward to serving you.Tokyu Stay Kyoto Sanjo Karasuma
Anonymous User
Twin Room With Washing Machine
Stayed in Aug 2024
Solo travellers
12 review
4.5/5
Great
Posted on Oct 21, 2024
Great location near subway (2 lines) and only 3 stops from Kyoto station.
The view was nice from the 7th floor.
Washing machine in the room is a plus. There even is some kind of trousers press in the room.
Unfortunately there was no free bed linens change during my 6 day stay. I had to pay for one (not very expensive though). Also the breakfast could be better.
Response from Property: Dear guest, Thank you for your feedback.It`s our pleasure to serve you.We are looking forward to seeing you again.Tokyu Stay Kyoto Sanjo-karasuma
Korkarn
Residential Family Room With Washing Machine
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 10, 2025
Good vibes, good breakfast
Response from Property: Dear guest.Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for taking time out of your busy schedule to write a review of our hotel. We appreciate your compliments about the atmosphere and breakfast. We hope that you will visit our hotel again when you come back to Kyoto. All of our staff look forward to serving you again.Tokyu Stay Kyoto Sanjo Karasuma
Jeffrey Tung Tai
Annex Superior Twin Room With Washing Machine
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Mar 15, 2025
Excellent in everything. Price, service cleanliness, location, convenience, excellent breakfast, washer/dryer. Highly highly recommended.
Response from Property: Dear guest,Thank you for your staying and thank you for your feedback.It`s our pleasure to serve you.We hope you made a good memory in Kyoto.And we are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karasuma
E.Tang
Residential Family Room With Washing Machine
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
the place is great! the staffs is very nice and friendly, very close to the train station and the convenience store, around there also have nice restaurant!
Response from Property: Dear guest,Thank you for your staying and thank you for your feedback.It`s our pleasure to serve you.We are glad that you like our hotel.We hope you made a good memory in Kyoto.And we are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karasuma
Guest User
Twin Room With Washing Machine
Stayed in Jan 2025
Travel with friends
2 review
4.5/5
Great
Posted on Mar 20, 2025
Good location near to subway station and just 10 minutes taxi to Kyoto station. However, one of the days during our stay we did place the room cleaning sign on our door but the cleaning staff missed that. Otherwise , everything was nice and value for money.
Response from Property: Thank you for your stay and comments, our guest.We are glad that you were satisfied with our service, but sorry for the incident at the room cleaning. Sometimes they have miscommunication among the team then make these mistakes. We are very sorry for that.Anyway, if you like, please come back and we look forward to serving you again in Kyoto here.Tokyu Stay Kyoto Sanjo Karasuma
Nat Delagoon
Annex Deluxe Twin Room With Washing Machine
Stayed in Jan 2025
Family
11 review
3.0/5
Posted on Mar 2, 2025
Good location, great hospitality but the hygiene was so poor that I was looking fwd to checkout day. The bathroom smelled bad all the time. The water in the toilet bowl was so high that it spilled whenever used. I felt disgusted and stressed whenever I used toilet. If you don't mind the hygiene, maybe you will like this place but for me. I prefer another place.
Breakfast was too salty. I couldn't find anything not that salty except egg, bread, rice and raw cabbage If you have kidney problem, I recommend you to avoid.
Response from Property: Dear guest,Thank you for your staying and thank you for your feedback.We apologize for all of the inconvenience.We will do our best to do our best to make our hotel be better.We are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karasuma
Alirat
Annex Comfort Twin Room With Washing Machine
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 31, 2025
The hotel is absolutely gorgeous. The staff is impeccable. They are so kind and helpful.
Response from Property: Dear guest,Thank you for your stayig and thank you for your feedback.It`s our pleasure to serve you.We are glad that you like our hotel.We hope you made a good memory in kyoto.And we are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karasuma
Thomas Rafael
Twin Room With Washing Machine
Stayed in Dec 2024
Solo travellers
15 review
4.2/5
Very Good
Posted on Feb 4, 2025
Best location for a fair price in Kyoto. 350 railway station and even bus station is closer. But a walk of 2 km to the city is not bad !
Response from Property: Dear guest,Thank you for your staying and thank you for your feedback.We are happy that you like our location.We are looking forward to your visiting again in the future.Tokyu Stay Kyoto Sanjo-karausma