Guest User
December 6, 2024
We stayed in a Deluxe River Twin room for one night with three family members. It was the autumn leaves season, so it was a bit difficult to drive through the crowds of people from the road along the river to the hotel. Even when we arrived in front of the hotel, no one came out for a while. When they finally came out, they said, "If you like, we can keep your luggage for you." I was a bit worried about whether they needed to add "if you like." After checking in, you take your luggage to your room yourself. When I tried to put my valuables in the safety box in the room, I found that the safe could not be locked, so I tried to contact the front desk by phone, but there was no connection at all. It seemed to be broken. I had no choice but to go to the restaurant with my valuables and explain the situation. When I entered the restaurant at the reserved time, no one came out again. After a while, a staff member finally greeted me, and when I sat down at the table prepared for me, there was an English menu. So I asked for a Japanese menu. I got the impression that the hotel was not properly prepared to welcome guests.
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