Very poor condition for 3 stars , I was surprised and disappointed to find the accommodation was not as I would expect for a 3 star hotel . On check in I rang the bell at the door and waited , and waited , no one came to the door , eventually a staff member came from the annexe across the courtyard and let me into reception with her key , only to find a gentleman sat at the reception desk , why he couldn't answer the bell and let me in I don't know , kept me waiting several minutes , unnecessarily. The room was on ground floor , in the annexe type building across from reception , with the window facing out onto the pavement and roadway of a busy street , the net curtains being ripped offered no privacy, so that I had to keep the curtains drawn at all times to maintain privacy . The carpet in the bedroom could only be described as ” grubby” , the bathroom smelled musty / mouldy , with black discoloured grouting in the shower , which looked like it needed a really good clean . The shower head holder , height adjuster , was broken, so that it languished at the bottom of the rail and was not able to be held at a suitable height , forcing me to have to crouch down , or hold the shower head with my hand in order to get my head and shoulders under it . The hand soap dispenser by the basin was either empty or broken, so that every time I used the bathroom I had to reach into the shower for shower gel to wash my hands with . On checkout I was unable to raise my complaints as no one attended reception, despite my ringing the bell , so I had to leave my room key in the early checkout box and walk away without the opportunity to speak with the staff . Cleaning staff nearby , chatting away in a foreign language , completely ignored me standing at reception. Very disappointed with the accommodation and the staff , would NOT recommend staying here at all .
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