"Honestly, for a hotel ranked as the top 2 of premium hotels in Libo on Trip.com, this place fell completely flat. The pre-arrival WeChat chat with the booking department was polite and the luggage transfer they managed was super convenient, but the actual on-site service was worse than a basic chain hotel. First, the male receptionist working the afternoon check-in shift had a massive attitude, acting like answering questions was a chore (he was just as rude to an elderly couple next to us). For a hotel with a high-end ranking, they should proactively guide guests, but he gave zero info on breakfast, scenic maps, or sightseeing buses. When I asked how to purchase breakfast, he just dismissively handed me a single free breakfast voucher to get rid of me. While I am genuinely thankful for the free breakfast, his dismissive delivery entirely ruined the gesture. Then, our key card didn't work. We have to walk all the way from Building 2 back to Building 4 again, where the front desk just handed us a new room card with no explanation—making me highly suspect they originally assigned us an already occupied room. To make matters worse, when I checked out with this same male receptionist and requested to have our luggage sent to the East Gate, he didn’t even bother to explain how or who to contact to get our bags back once we arrived at the gate; I had to completely prompt and ask him for the retrieval details myself. Second, there was a major miscommunication regarding the extra bed we arranged via WeChat beforehand, as the front desk had absolutely no record of it. Because the room looked cramped and we didn't want to waste limited sightseeing time waiting for them to set it up late, we canceled it. The booking department then sent a passive-aggressive message regarding the 120 RMB ticket fee. They wrapped it in polite words but twisted it to blame me, saying because I asked for the bed, they bought the ticket. They completely ignored the fact that a communication breakdown on their end caused the issue first, framing it like I just randomly changed my mind. The gaslighting and refusal to take responsibility is unacceptable for a hotel with this tier of branding. Finally, the room comfort was awful. They turn off the cooling function at night during summer, locking the temp at 24°C so you can only change the fan speed. It was a hot, stuffy nightmare to sleep through. (Also note: Building 4 has no elevator, though staff did help some guests with stairs). To be fair, a different female receptionist working the front desk during the night shift was polite. However, that single positive interaction doesn't make up for the terrible daytime service from the male staff, the blame-shifting from the booking department, and the lack of basic room comfort. We are choosing this place based on its top-tier reputation, but getting sub-par hospitality. Not recommend it."

"Facilities: The facilities were quite poor, with all the furniture being old and dated. Environment: The air conditioning unit next door was right outside the window, making it very noisy. Cleanliness: The toilet had a foul smell. Service: The front desk staff were utterly apathetic, providing very poor service."

"The location is great and, most of all, the service is excellent. Great breakfast too."

"The room was very clean and had a great view of the ancient town's riverside. The front desk lady was incredibly friendly and even offered welcome fruits and pour-over coffee."

"The room was clean and hygienic, with a great view and comfortable bedding. The location was excellent, and the breakfast spread was impressive."

"The boss and his wife are very nice and considerate. They sent our family of 6 to Dongmen. Food and accommodation are very convenient, and the breakfast is also delicious"

"I am very satisfied with the hotel, with good location, good facilities, good hygiene, the boss and his wife are very nice, and the recommended restaurant is also very delicious. In short, it is very good."

"Come to Xiaoqikong Scenic Area to visit, accidentally found this Qikong Xiye B&B, which is an unexpected gain of this trip. The boss treats people boldly and enthusiastically. The homestay is newly renovated, the rooms are spacious and bright, and the whole house is cleaned. The location is very convenient, it takes not long to get off the highway, the homestay is quiet and not facing the street, the mountain view is large windows, and the window is the mountain forest. The boss can send it to the west gate of Xiaoqikong Scenic Area for free, saving parking trouble, and washing and drying all-in-one machine. The wet clothes can be dried up overnight on foot. It is very good to live here in Libo. highly recommended! !"

"The location is excellent, the hotel is clean, the rooms are tastefully decorated, and the overall service is great. It's very comfortable to have a five-star hotel like this in Libo."