Amandayan

I had a wonderful Spring Festival holiday at Aman Dayan. The six-day and five-night stay was very good! Dayan is located on Lion Mountain, overlooking the whole view of Dayan Ancient Town and the beautiful scenery of Jinshan Mountain in Rizhao! The hotel has a beautiful environment and a view at every step. The service is also very good! The breakfast is also in line with Aman standards, and many Lijiang specialties are excellent. Dinner was at Man Yixuan for four nights, the service was great, and the dishes were delicious. The hotel will have different activities for guests to participate in every morning and afternoon during the Spring Festival holiday. It is very attentive. Even if you don’t leave the hotel, it is very pleasant to read books, drink tea, play chess and watch the scenery. Ms. Wu, the general manager of the hotel, is very dedicated. She will be there every day for breakfast, afternoon activities and dinner time. She is very concerned about every guest. She feels gentle and friendly. This trip to Lijiang Dayan Aman, all four domestic Amans have been experienced! Some people say that the highest level of travel is to become an Aman fan. Unlike other high-end hotels, Aman never rushes for success, but strives to become a classic, secretive and charming existence! I agree with it!

Over all: The experience of passing the line does not match the housing price level I chose Yunnan for my long-awaited vacation. In Dali, I chose Jixiashanlanwang without hesitation. In Lijiang, I repeatedly considered among Wuyulan, Puxiu and Aman, and finally chose Dayan Aman, so I had high expectations for this trip. Two days before check-in, the hotel called to inquire about the arrival time and the pick-up time. After exchanging information, I added WeChat. I felt very disconnected during the WeChat communication, sometimes enthusiastic and sometimes indifferent, and this feeling lasted until the day of check-in. The front desk looked indifferent when checking in, and almost no smile. This was my first time staying in Aman, so I thought it was the so-called "tonality", but compared with the enthusiasm of Jixiashanlanwang two days ago, I already felt a gap in my heart. Arriving at the room was a series of "unpleasant experiences". The facilities and equipment in the entire room were not user-friendly for the customer experience: 1) There were no charging sockets near the desk or sofa. For customers who had just arrived at the hotel, they could only charge on the high cabinet. Because there was no socket on the desk for work, they asked the aunt for a power strip; 2) The room was so hot and dry that I woke up with a dry mouth at 3 a.m., and then woke up with a nosebleed after 6 a.m., which filled the sink; 3) The wooden door lock in the room was very unique, but it could not be opened or locked many times. My friend joked that it depended on "luck" to get back to the room. In addition, there were some service details: 1) We went to the front desk to go to the garage. The staff told us to go down to B1 and turn right. After arriving at B1, the space was very dim, and the surrounding area looked like a backcourt passage. We thought we had gone the wrong way, and we found the garage a few steps forward. If the front desk had sufficient staff and knew that the route was complicated, it might be better to lead the customers together; 2) We booked dinner that day. The hot pot was charcoal-fired, and the restaurant environment was closed and the air was not circulated. In addition, due to the altitude, I had a headache after the meal. Of course, I understand that the doors and windows are closed for privacy, but whether fresh air may be more important; 3) The words on the luggage tag given at check-out were crooked. When I tried to adjust it, I found that it was a very thin piece of paper, so I didn't adjust it. The overall look was not exquisite enough. In addition, I saw other reviews that the delivery station was a Mercedes-Benz business car, but we seemed to be in an outsourced car that day. I don't want to go into the specific reasons. 4) Because it was the birthday of my roommate a few days after I checked in, I took the initiative to ask if we could do some set up, such as greeting cards, because I thought greeting cards were more meaningful. When I returned to the room at night, I only saw the cake sent by the hotel and the night bed was already arranged, but the greeting card that I emphasized did not appear. I asked the front desk if it could be prepared. The front desk said yes but did not say when it would be given. We waited in the room for nearly an hour. When I asked again, I was told that it would be given the next day. Even so, the cake was delicious and the greeting card was full of sincerity. Thank you for your thoughtfulness, but you can be more proactive. Another thing worth praising is that the service in the dinner restaurant is very good. The service of the breakfast restaurant is warm and decent. Because I asked for something that chia seeds were not available, he also explained the reason, and I felt valued. At the same time, I am also very grateful to the hotel's GM Ms. Wu for her special care and inquiry. You left a deep impression on us with your decent and generous manner. In addition, Elena's smile during the stay left a deep impression on us. This stay at Dayan Aman is my first Aman trip, but it is indeed a bit unsatisfactory, because at this level of hotel, the service should make customers feel valued and give surprises, do one more step, instead of letting customers urge step by step, I hope to have a pleasant experience next time.

The hotel is located on Lion Mountain, overlooking the entire Lijiang Ancient Town. If the weather is good, you can directly see the Jade Dragon Snow Mountain. There is Wenchang Pavilion next to the hotel, which is very convenient to go to the ancient town. The room is large and well-equipped. It provides a one-way pick-up/drop-off service for Lijiang Airport. The housekeeper is also very considerate and provides 1V1 service throughout the whole journey, as good as always!