Experience a piece of history when you stay at the first-ever Tivoli Hotel in Lisbon. Tivoli Avenida Liberdade Lisboa Hotel first opened its doors in 1933 and is famous for being the home of late Portuguese actress and icon, Beatriz Costa, for over 30 years.
Located in the heart of the Portuguese capital, on the city’s most luxurious avenues, you’ll be within walking distance of the city’s hotspots. Visit the majestic Castelo de São Jorge, take the Glória Funicular up to the São Pedro de Alcântara viewpoint, or spend a day exploring stylish shops, bars and restaurants.
Our newly refurbished rooms offer an oasis of calm and views of Avenida da Liberdade, the Tagus River or the secluded patio. Our room amenities include Nespresso machines and Wi-Fi. Suites and connecting rooms are available for families, with the Anantara Spa and exclusive outdoor pool perfecting the mood of relaxation.
Dine in style at SEEN Lisboa rooftop restaurant, serving signature cocktails and delicious food – from Wagyu beef to locally sourced oysters. The more traditional Cervejaria Liberdade, known for its fish and seafood, is open all day.
Just a 15-minute drive from the airport, our congress center is the perfect place to host your event. Our experienced conference and events team will ensure everything runs smoothly.
GGuest User2022.10.12
Awesome breakfast. Top notch. Many choices. Clean rooms. Spectacular views. Train station is cross the street. Airport is 3 stops away. Uber ride is $5-7 from the airport. Cross the street is Vasco the Gama mall. Has ton of food choices and shopping. Water front promenade few minutes away. Must do Sky Bar in the night. Views are unbelievable. Only thing is its around 20 minutes from Barrio Alto area. But you could take the train or Uber ride, pretty inexpensive. Mangers Sergio and Carlos was very hospitable. Attended to all the extra things I asked for.
Located at "Parque das Nações" in Lisbon...
The Olissippo Oriente Hotel is a modern 4 star unit located at "Parque das Nações" in Lisbon Business District.
The close proximity to the Lisbon Oceanarium, the Exhibition Centre (FIL), the Altice Arena, the Vasco da Gama Shopping Center and the Lisbon Casino, as well as to several business offices, stands out as one of its main features.
Grab a bite to eat at the As Descobertas restaurant, take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 182 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
RNET: 0056
GGuest User2022.06.15
Located this room within a week and so happy with it. It’s conveniently located a few minutes walk from the train/metro station and a short trip from the airport.
The place is hugely immaculate. Marble floors, huge doorways and plenty of seating within the lobby.
I was pleased with the staff at the front desk who made checkin smooth and enjoyable.
The room itself is true to the style of the orient. Cherrywood furnishings. Plus the AC works!
The outlets could be positioned in a more reachable location than under the desk. There’s only one port at one of the beds. The location is north of the promenade so it’s a little hike to get back.
Overall I’ll definitely go back.
When you stay at VIP Executive Art's in Lisbon, you'll be connected to the convention center, a 2-minute drive from Lisbon Oceanarium and 10 minutes from Avenida da Liberdade. This 4-star hotel is 6.4 mi (10.3 km) from Rossio Square and 5.6 mi (9 km) from Castle of São Jorge.
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a reception hall.
Stop by the hotel's restaurant, Arts, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 300 guestrooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2022.11.06
After reading the negative reviews, I decided it was worth reporting on our stay here. We were attending Web Summit at the Altice Arena and chose the VIP Executive Art's (sic) because it was a short walk from one end of the venue. Our room faced the street and was pretty spacious and comfortable, with no noise issues whatsoever; our only complaint was that the mini-fridge didn't work. We enjoyed the breakfast included with our rate, which was quite tasty and offered dozens of items, including interesting ones such as coconut brioche. The staff and elevators were fine, and we ate at two restaurants in the next block and enjoyed them both. And getting back to the airport by walking to Oriente station was very easy. Side note: I'm a comics fan and was startled and pleased that our room had a view of the giant superhero mural outside the hotel. If you're visiting Lisbon as a tourist, you'd do better to stay in a quainter and more atmospheric part of town. But for our needs, we were pleased with the experience we got at this hotel.
Excellent
103 reviews
4.4/5
Price from
£63
per night
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When you stay at Myriad by SANA Hotels in Lisbon, you'll be connected to the convention center, within a 15-minute drive of Rossio Square and Lisbon Oceanarium. This 5-star hotel is 6.3 mi (10.1 km) from Lisbon Cathedral and 6.3 mi (10.1 km) from Avenida da Liberdade.
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this Art Deco hotel include complimentary wireless Internet access and concierge services.
Enjoy Mediterranean cuisine at River Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lisbon? This hotel has facilities measuring 11840 square feet (1100 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 186 air-conditioned rooms featuring MP3 docking stations and minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2022.09.24
Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .
With a stay at Czar Lisbon Hotel, you'll be centrally located in Lisbon, within a 5-minute drive of Avenida da Liberdade and Rossio Square. This upscale hotel is 1.3 mi (2.1 km) from Marquis of Pombal Square and 1.5 mi (2.4 km) from Santa Justa Elevator.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Enjoy Portuguese cuisine at TSAR Lisbon Hotel, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Lisbon? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 77 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.01.04
As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.
With a stay at Holiday Inn Lisbon Continental, an IHG Hotel, you'll be centrally located in Lisbon, a 5-minute drive from Rossio Square and 6 minutes from Castle of São Jorge. This 4-star hotel is 1.7 mi (2.8 km) from Avenida da Liberdade and 1.8 mi (2.8 km) from Marquis of Pombal Square.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features a hair salon, a television in a common area, and a ballroom.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Lisbon? This hotel has facilities measuring 674 square feet (63 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 220 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature spring water baths and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2023.04.07
IHG can be very irritating. When you book, the web site doesn't tell you about the ongoing lobby refurb, which must be taking the most amount of time ever for the least work done. Just before you arrive, you then get the ”hey we're doing a refurb email”. Very disingenuous and IHG could do better. The nice thing about this hotel is the lovely staff. Friendly and painless early check in when we were expecting to have to leave the bags. 9th floor rooms that are acceptable, but tired and really nothing special. However the mattress was comfy, the shower fiesty, and there were plenty of electrical outlets and charging points. The squeaky wooden floors need to go, and the air con could do with modernisation. Diamond status got me free breakfast, and the beaming smiles of the breakfast staff lift you for the day, even if the quite reasonable breakfast is served in a soulless underground prison cell WITH NO LIFT to get down there, a 0/10 if you have a disability. The public areas are a 1970s disaster. Space is limited, but a huge amount is given over to a tired ”garden feature” which needs to go. Lobby seating is limited and needs a redesign - somone let a designer loose on it who had no real practical experience of comfort or usage. Hotel wifi is old. It constantly logs you out if you're not active and requires you to reconnect. The hotel is well situated even if some distance from the sights. Entrecampos station ia a five minute walk, as is Campo Pequeno with the metro. There's always taxis at the front of the hotel. In the local area there's a supermarket, pharmacy, and several restaurants within a few minutes. I'd recommend the Chinese Huang He which has a buffet every night, with a superb selection of value for money dishes.
Located in the city center, the Holiday Inn Express Lisboa Plaza Saldanha, 15 minutes from the historic center, this hotel is the starting point for exploring and enjoying countless experiences in the city, perfect for business or leisure. Near the Hotel you will find the Saldanha red line with a connection that serves Lisbon Airport.The Express Bar and Café offers a variety of drinks and snacks. In the morning enjoy the free continental breakfast, or simply grab a coffee included in your room price.At Holiday Inn Express Lisboa Plaza Saldanha we look forward to welcoming you.
GGuest User2021.11.25
I was nicely surprised to find hotel Holiday Inn express Saldhana in Lisbon so new and so clean. The rooms still smell like new and are daily thoroughly cleaned by very a friendly and hard working cleaning team, the bathroom is also very clean and spacious, with a very good shower. The matrass and pillows are also very comfortabel. AND the most important subject of my review is the front desk staff. What an incredible team of very friendly, polite and professional young people. When I arrived to the hotel, I was warmly welcomed by Marianna, she did her best to accomodate me and to find the best room solution for me so I can feel comfortable staying in the hotel for 2 weeks. And she is always ready to help and to listen. I also really would like to thank Filipe for his support and patience, Arthur for always telling me that if I need any help, they are there to help me. Also thank you so much to amazing Ana, Rafael, Pedro for their fantastic friendliness and helpfulness in the times I needed it because of my health issues. What a professional staff, nothing is too much for them (sorry if I forgot someone)... Every morning waking up with a very good breakfast, big variety of choices, everything fresh and nicely presented and clean. A big thank you to the breakfast staff to work hard and keep everything covid safe and very clean.
With a stay at Lisbon City Hotel, you'll be centrally located in Lisbon, within a 5-minute drive of Rossio Square and Avenida da Liberdade. This hotel is 5.8 mi (9.4 km) from Belém Tower and 11.4 mi (18.3 km) from Costa da Caparica Beach.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and babysitting (surcharge). Additional features at this hotel include a television in a common area and tour/ticket assistance.
Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Lisbon? This hotel has 377 square feet (35 square meters) of space consisting of conference space and 2 meeting rooms.
Stay in one of 43 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided weekly.
2023.10.01
We stayed at this hotel from 26th - 29th Sept 2023. We arrived at 14.20 which was 40 minutes early it we was allowed to check in early. The room was a double room with a small balcony overlooking main street. It had 2 single beds a bathroom with small corner shower. The main living room with beds had a TV with HDMI and a space to hang clothes with about 8 hangers. There was a safe in the room which was free as was the WiFi which had amazing speeds of 335 Meg download and 128 upload ( wow ). Breakfast was average I would say. Scrambled eggs, hot dog sausages and tomatoes. There was fruit, Yoghurt and pastries and orange juice, tropical juice and apple juice. The coffee was delicious. The staff at the hotel overall was nice albeit we had one strange encounter where a member of staff knocked on our door and asked if he could check the safe. My wife said she had just got out of the shower and asked if he could call back in 10 minutes but was told no he needed access now. My wife opened the door wrapped in a towel and a male member of staff popped his head round the door and gave a quick glance at the safe and left without actually coming in. We both found this strange. Location was not to bad it took us about 20 minutes to walk into Rossio Square along the busy main road. The travel time to and from the airport by Uber was about 20 - 25 minutes due to heavy traffic. Overall we would stay here again Value for money was good for what we wanted
With a stay at Lisbon City Hollywood Hotel, you'll be centrally located in Lisbon, within a 5-minute drive of Avenida da Liberdade and Rossio Square. This hotel is 0.7 mi (1.2 km) from Castle of São Jorge and 1.3 mi (2.1 km) from Marquis of Pombal Square.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden.
English breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 25 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2024.03.22
The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding
With a stay at Lisbon Serviced Apartments - Campos in Lisbon (Lisbon City Center), you'll be within a 5-minute drive of Avenida da Liberdade and Campo Grande. This apartment is 3 mi (4.8 km) from Rossio Square and 3.5 mi (5.6 km) from Marquis of Pombal Square.
Featured amenities include express check-in, express check-out, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 44 air-conditioned rooms featuring kitchenettes with stovetops and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.
GGuest User2021.10.12
I really enjoyed our staying in lisbon apartment.The best thing:There is no reception,you have entrance code to come inside building and room.The room is super super clean.The cleaning service and virtual reception was really good and fast.For us everything was enough beacause we spent all our time to visit lisbon and around.Hotel is near the airport and 15 min driving to the centro.We had our car,there is parking space around but you have to pay.At keast I will choose this brand again to visit lisbon.
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Latest Reviews for Lisbon hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.5/5
Excellent
GGuest UserThe location is excellent being in the centre of everything.
Front desk staff are friendly and helpful. Breakfast was good with appropriate choices and fruits are fresh and delicious.
Room size was a bit small but comfortable and cozy.
Would recommend for anyone who looks for value in traveling
KkthérèseThe river view room and toilet were small for one person so I’d image a couple would be uncomfortable here. The location is right in the heart of Alfama and a 10-15 minute walk to Chiado/Barrio Alto. I was excited to come and stay at this hotel after reading the reviews about how friendly the staff are, but I did not receive any welcoming or friendly service from any of the staff here. In fact, I felt unwelcome and almost as if I was bothering them when I spoke to them at the reception or asked first a simple request like water for my room. I previously stayed at Montebelo Vista Allegre hotel in Chiado and I would recommend this hotel instead. I wish I stayed there for the entirety of my trip.
GGuest UserThe suite was exactly like the pictures and description which isn't always the case! Reception staff, whoever was working, were all very friendly and helpful.Spotlessly clean everywhere, soft towels, big shower plus fridge and tea and coffee. Room was cleaned every day and it was great to have a separate bedroom so (tired from all the walking!) husband could sleep while I stayed up and read in the lounge in the evenings without disturbing him. About a 7 minute walk down the Avenue de Liberdade to the buses, trams, funiculars and about 10 minutes to the water front for the boat rides so everything very close. Lots of cafes, shops and restaurants in this area. We bought the 72 hours Yellow Bus tour for 45 euros which includes all of the above transport plus entry to the Santa Justa elevator and use of the yellow trams too so really good value.
Travelling from the UK - think Premier Inn. We stayed here for 5 nights on room only. The hotel room was bright and clean. Bathroom had everything you'd need (shower over bath). Fridge, tea/coffee facilities, TV (limited English), lots of wardrobe and drawer space. Blackout curtains worked a treat (our room was dark even with streetlight shining right outside our window). As a smoker, I was absolutely delighted to find that our room (201) was directly opposite a door out to the hotel garden. We visited the Fenix Music to use the rooftop bar one evening. It's worth going to check it out, drinks reasonably priced. Would be nice if they could work together to allow a day pass to use their pool. We booked this hotel as a base to explore Lisbon. It was perfect. Beautiful gardens right outside with views over the city. Buses outside. Metro 2min walk. Served us perfectly.
AAndreI would book again but a bigger room. The installed not fully closing glass door to the bathroom/toilet will never be my favorite.
The reception is service oriented and welcoming. The cleaning staff should be instructed to communicate without yelling at 9.30am.
Location good. No view, but this is always an issue with small hotels in city center.
I would have expected more CR7 fan articles.
GGuest UserVery large 1 bedroom apartment. Renovated and clean. Very close to everything the area offers. Things to be aware - address given was wrong. We ended up ringing a private home. They said that this has happened repeatedly, so it was not our fault 😅 - the building is next to tram 28. There are two stops, one each direction, one on uphill direction and one in downhill direction. Trams going in both directions can be heard from bedroom loudly. But, downhill going tram makes an extremely loud noise when it breaks for the tram stop (metal on metal screeching noise) Things can be improved - they did not unload the dishwasher from previous people, expecting that we did that. - shower head did not stay steady and slid all the down in about 10 seconds. Continuous battle with pulling it up. - there is shampoo and bath gel, although quality was pretty bad. But, no wash cloth for the gel. You may want to bring it or you may spend a lot of time to find one to buy. - although kitchen had dishes, glasses, pots, etc. It was not stocked with basics like tower, napkin, spices, etc. I would have expected better from a short term rental.
AAnonymous UserBe careful with this hotel, in which service and facilities are wildly variable.
For our last night, one bath towel is missing for a room of double occupancy - a schoolboy error as they would call it - and when we requested the second one, the receptionist acted as if he were doing us a big favour. Then, on our last day, neither of our two room cards worked when we returned to the room 30 min before check out time - and because of receptionist shortage, it took us a good 15 min to get a replacement card - not a good thing for a hotel that brands itself for being chic and high tech.
The room controller, which is run by the TV system, as well as the lighting panel, are as dysfunctional as they get - one would have thought it should be a very simple thing to raise or lower the temperature through a quick flip of a switch, or a simple touch on dial. Instead, it is waiting for the TV to warm up, entering the room control panel, blah blah blah.
Note also a double bed at this hotel means two single beds slapped together. Not great if you have no wish to sleep atop a trench.
Our last night happens to be on a Friday, and the lobby practically turned into a dance floor with loud and cheap beats that went all the way to almost midnight and heard even on the highest floors.
No problem for being chic, but being chic is very different from being dysfunctional and uncomfy. A shame, as the location is excellent, some of the staff were nice and helpful, and some of the decor are clever.
PPQ15The host didn't email the door code to me and there was no one answering the doorbell for the first three times my friends and I tried when it's raining heavily outside that day. I called the owner and they said they would open the door but they didn't and I had to call another time so that they would actually give us the door code to get into the building.
The environment around the stay is very dirty, the road is full with dog poops everyday since morning and it smells very bad.
My belonging is missing in the apartment when I'm very sure that it was still in the bathroom before we left the room. I'm not sure if the cleaner broke it or something else, but I asked them and they say there's nothing they can do about it. I don't mind if they broke it i just want an explanation about why is it missing and they just ignored me, instead they just say they couldn't find the item.
The cleaner cleans the room everyday, the room is clean and is a nice place to sleep overall.
GGuest UserWe stayed here during our annual team trip. We had several apartments in the complex and they looked very good. We had some check-in problems and were helped immediately by the interior caregiver. We had a flat with all the facilities, washing machine, vacuum washing machine, microwave, brooder, etc. The apartments are not in the centre and in the most beautiful part of Lisbon but with taxi, uber or OV you are all the way. We have had a good stay here.
GGuest UserI am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.
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