Top 5-Star Hotels in Liverpool

I stayed at this hotel for three days when I came to Liverpool this time. In terms of hygiene, the pillowcases, sheets and bath towels all had dirty stains and yellow spots. It was really inconsistent with being a 5-star hotel (although they were replaced immediately when we asked for them). Second, it happened that the waiter left the towel in the room after cleaning the room. We returned the towel and took it away without apologizing or anything. It is recommended that you really bring your own sheets and pillowcases when you go abroad. The quality of the five-star hotels shows that the cleaning or acceptance standards of many items are not up to standard. But the dining environment in the lobby of u1s1 hotel is very beautiful, and the service and attitude in the lobby are very good. well

Obviously we read the good & bad reviews. In my opinion this is a modern hotel with good sized rooms, friendly helpful staff and a nice (small) pool with a sauna & gym. 30% discount on the secure parking at the Q parking opposite was good too. Location in the city centre just on the edge of the L1 shopping eating and drinking area is good too. We were on the 6th floor which was lovely and quiet. There are a few oddities like the separate loo & shower/wash hand basin room facility (didn’t bother us), slightly disobedient lifts and a few minor broken items/scratches etc. Nothing worth moaning about for us. We caught a lucky deal at £65 for the night so value was really good.

Firstly the bad points- *The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked, *The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018. *tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms. *There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it. I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3. Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us The upsides were- *Staff were pleasant, *breakfast was amazing with everything you could possibly as for, *hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe. * . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

Nice breezy walk over at the dock, not too far from OneLiverpool, the shopping and easy access to find food. Staff is moderately friendly. In room amenities is of average but the basic is there. Was disappointed that my in room safe were not functioning. WiFi connection is good, never disappoint me as this is one important factor that I believe is for everyone in this era. Overall, value stay and would recommend if anyone looking for stay.

On arrival, the place is clean, well-staffed and welcoming. The standard of cleanliness in the rooms and hotel in general is very good. Rooms are large, comfortable and it's well-positioned in the centre of Liverpool so all is good....until.... Did I mention it's well-positioned in the centre of Liverpool? Well you're not the only one who knows that so it's a magnet for stag-parties, hen-dos and general rowdy people. The corridors are alive ALL through the night with boisterous young people determined to keep their parties going no matter the time or location. That's not just other rooms on your floor by the way. You'll get this from rooms above and below you as well. I went out on the corridor to ask politely if the noise could be lowered only to find the rooms on either side and across the hall were all closed and silent and there was no-one to be seen meaning the racket(s) going on - several simultaneously - were from further afield it was that loud. About 4-30 am, the noise went down significantly only to crank to crank up again at 6.30 by two girls yelling so they could be heard from all that distance away whether the people they were addressing their question to were going out or coming home. Two lads boasted VERY LOUDLY that this was in fact, the end of their night. Complaints to the staff about this had them apologising and assuring us that they'd sent up security several times to quiten the noise but it was coming from so many places and always moving from one room to another with slamming doors and banging feet up and down corridors while screaming loudly as they went. This meant there wasn't one single outbreak of boisterousness to be able to deal with. We were also assured we'd receive a discount to somehow compensate us for our discomfort but - of course- no discount was ever sent!

The staff was amazing. Location and everything is good. The staff had suggestions of places to visit, eat, etc. They also did happy hours at least twice while I was there (4 nights). They also allowed me to checked-in earlier since the room was already clean. I would recommended 100.

All ok except assigned a disabled room for no,reason. All bathroom fittings low level to accommodate wheelchair users which were difficult to use if not in wheelchair also the water tap for showere was very stiff and virtually impossible to turn,off when wet. Room service food very limited due nil chef. Parking worked well but was an extra cost I wasn’t expecting till just before arrival.

Dora the bartender is by far and away the best bar staff I have ever met. She deserves the world and I would come back in a heartbeat for her. The room is beautiful and the reception staff were effective and very efficient. A perfect place for a hotel, right on the Albert Docks next to everywhere we wanted to be.

Great hotel, even better location in walking distance to shops bars restaurants docks ect.. was at front the hotel on 3rd floor only gripe is that the Celtic bar was open till 4 am with the loud music so we didn't get much sleep till gone 4!