Thistle London Park Lane

Thistle London Park Lane Reviews

Thistle London Park Lane

20 Great Cumberland Place, Westminster, London, W1H 7DL, United KingdomView Hotel Details
Thistle London Park Lane
Thistle London Park LaneThistle London Park LaneThistle London Park Lane
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Thistle London Park Lane

8.1/10
Very Good
110 review
Verified reviews
Location8.2
Amenities7.8
Service8.0
Cleanliness8.3
Filter by:
Sort by:
All reviews(110)
Positive reviews(20)
Reviews with photos/video(5)
Awesome stay(8)
Friendly staff(8)
Great location(7)
Negative reviews(1)
Guest User
Standard Double
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on May 21, 2025
Lovely clean room and hotel, staff were friendly. The breakfast was easily accessed in the hotel next door and was a good, large buffet however it was the same offerings every day, and some variety would have been nice. I had an extra guest one morning and it was very expensive for what it was. The location was quite central for transport and access to sights and shopping, but trying to find restaurants and groceries took some effort unless looking for middle eastern fare.
Response from Property: Dear Guest,Thank you for sharing your detailed feedback following your recent stay with us. We're pleased to hear you enjoyed the cleanliness of the hotel and your room, as well as the friendliness of our team. It’s great to know that our central location worked well for transport and access to key sights and shopping.We also appreciate your comments about breakfast. While we’re glad you found the buffet generous and convenient, we understand the desire for more variety and will pass this along to the relevant team for consideration. We also note your feedback regarding the pricing for additional guests and will take that into account as we review our offerings.Thank you again for your valuable input, we hope to have the pleasure of welcoming you back in the future.Warm regards,MiraReception ManagerThistle Park Lane
Kristian
Standard Double
Stayed in Sep 2024
Couples
1 review
7.0/10
Posted on Oct 15, 2024
Location of the hotel is brilliantly placed on the corner of Hyde Park. When walking out of the front of the hotel, you're faced with the Marble Arch directly. Very close proximity to the tube and Oxford Street is a plus. Hotel staff were friendly and eager for feedback on tripadvisor (which I find a bit off-putting). Hotel room on 1st floor was OK. Comfy bed, spacious bed- and bathroom. Bathtub in the bathroom is always a plus. However, both one of the towels and the duvet cover were stained. This was thankfully replaced by hotel staff. The A/C in the room was very noisy. The fan had three settings, Off / Medium / High. When it was set to off, the unit made a lot of noise of water running through it. Sounded like a drain that was constantly draining or a brook of water running through our room. It was loud enough that I would recommend light sleepers wear earplugs. While on drains, the shower drain was almost completely clogged, to the point where we were unsure if we had closed the valve for filling the tub. Both these points were forwarded to reception after the first night of our stay and we were told maintenance would take a look while we were out, but we never heard anything more from staff, and the issues remained unfixed for our remaining two nights. All in all, an OK hotel. Location is a big selling point, but value for money could no doubt be higher.
Response from Property: Dear Kristian,Thank you for your feedback and for highlighting both the positives and areas for improvement during your stay. I am glad you enjoyed our prime location and room comfort. However, I sincerely apologize for the issues with linens, the air conditioning, and the clogged shower drain. It is disappointing these were not resolved during your stay, and I will ensure they are addressed promptly.Your comments on value for money and service are noted, and we will work on improving. Should you stay with us again, I would be happy to assist to ensure a seamless experience.Warm regards,AmalReception ManagerThistle
Zhao Han
Standard Double
Stayed in May 2024
Business travellers
34 review
10.0/10
Outstanding
Posted on Jun 4, 2024
The room was big and clean. Location was good as is near subway and convenient store.
Response from Property: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Thistle London Park Lane. It is fantastic to know that you found our location convenient and that your room was spacious, clean, and cleaning services are provided on regular basis.It is great to hear that you appreciated the recommendations its close to all the central attractions . We are always happy to provide local tips to enhance our guests' experiences.We look forward to welcoming you back on your next visit to London!Warm regards,MiraReception Manager -Thistle Park lane
Dina77
Standard Double
Stayed in Feb 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Mar 9, 2024
This was my second stay since last opening in October 2023 It was a perfect stay as usual Love rooms in 5th floor Thanks again
Response from Property: Dear Guest ,Thank you for choosing to stay with us. we are thrilled with your feedback and looking forward to welcoming you back in near future.Kind regards,Mira
Guest User
Standard Single Room
Stayed in Mar 2024
Business travellers
1 review
8.5/10
Very Good
Posted on Apr 26, 2024
Amazing service, good and cooperative staff specially Ms.Mira at the service counter was very cooperative to help me and supported with my check in. Thanks
Response from Property: Dear guest, thank you for choosing to stay at Thistle Park Lane. We highly appreciate your feedback, and we are so glad that you found our service to be great. And we are glad that Mira ensured a smooth check in process for you We look forward to welcoming you back to Thistle Park Lane so that we can provide you with yet another great experience and excellent service. Kind regards, Amal Reception Manager- Thistle parklane
Guest User
Deluxe King
Stayed in Jan 2024
Business travellers
3 review
7.5/10
Posted on Feb 8, 2024
The hotel on arrival is more like a downgraded Premier Inn. They have no restaurant or facility on site, and everything like breakfast or other facility is at the Cumberland Hotel next door. They DO have a small gym though which for us is a saving grace. The actual room we had was excellent, a good size for london and I booked a deluxe king. However, the price of over £200 really was not worth it and I could have booked at the Cumberland next door for £20 more - a much better hotel. There is nothing wrong with this hotel, but for the £££ charged I strngly suggest booking elswhere for the same amount. The staff and rooms are great but this will be persistently a problem I think going forward.
Response from Property: Dear Guest,Thank you for choosing to stay at Thistle Park Lane.We are glad that you found our hotel staff to be nice and helpful.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Reception team
Lindsayloo
Standard Twin
Stayed in Jan 2024
Family
11 review
8.0/10
Very Good
Posted on Feb 7, 2024
I booked a twin room for my daughter and I. Check in was quick and they let me into my room a couple of hours early which I appreciated. The room was big for London and clean with a bath and very hot shower. We asked for a window and despite being February we were glad to open it as the room was warm. The beds were comfortable and clean with crisp cotton duvet covers. Pillows were plump and comfortable. We had a TV with basic channels, a kettle and complimentary bottled water. We were given a 50% discount for the restaurant at the neighbouring hotel. All in all, we liked our stay and would stay again.
Response from Property: Dear Lindayloo,Thank you for sharing your detailed feedback about your recent stay with us. We are thrilled to hear that you and your daughter enjoyed your time in our twin room. It is wonderful to know that our quick check-in process and early room access made your experience even more pleasant. We are glad the room exceeded your expectations with its cleanliness, spaciousness, and amenities like the hot shower, comfortable beds, and complimentary bottled water. We appreciate your mention of the 50% discount for the Cumberland Hotel, and we are delighted it added value to your stay. We look forward to welcoming you back on your next trip to London!Thank you,Best regards,Amal UnnithanReception manager Thistle
Julija
Standard Double
Stayed in Nov 2023
Solo travellers
2 review
10.0/10
Outstanding
Posted on Dec 19, 2023
Amazing staff, so friendly and helpful . Very clean, quiet, Great location! Can’t recommend enough .
Response from Property: Dear Julija,Thank you for choosing to stay with us at Thistle Park Lane.We are very glad to hear that you had an amazing stay overall. We hope to welcome you back to Thistle Park Lane in the near future. Kind Regards,Reception Team
CHI HUNG
Standard Single Room
Stayed in Feb 2024
Business travellers
2 review
9.5/10
Amazing
Posted on Mar 27, 2024
clean, tidy & friendly place to stay
Response from Property: Thank you for your feedback, Chi Hung! We are delighted to hear that you found our place clean, tidy, and friendly during your stay. Providing a comfortable and welcoming environment is our top priority, and we are glad we could meet your expectations. We hope to welcome you back again soon!Thank you,Best regards,Amal Unnithan​​​​ | Reception ManagerThistle Park Lane
Guest User
Standard Single Room
Stayed in Jan 2024
Solo travellers
3 review
9.5/10
Amazing
Posted on Feb 12, 2024
Great location, minor faults
Response from Property: Dear guest,Thank you for choosing to stay at Thistle Park Lane. We are glad to know that you enjoyed the central location of our hotel. We apologise for any inconvenience that may have occurred during your stay with us. We hope to welcome you back to Thistle Park Lane soon! Kind regards, Reception Team
Guest User
Standard Double
Stayed in Jan 2024
Couples
2 review
10.0/10
Outstanding
Posted on Feb 11, 2024
Great and flexible service
Response from Property: Dear guest,Thank you for choosing to stay at Thistle Park Lane.We highly appreciate your feedback and we are so glad that you found our service to be great. We look forward to welcoming you back to Thistle Park Lane so that we can provide you with yet another great experience and excellent service. Kind regards, Reception Team
Ting yu
Standard Twin
Stayed in Apr 2024
Travel with friends
1 review
3.0/10
Posted on May 10, 2024
all too bad
Response from Property: Dear Ting ,Thank you for choosing to stay with us .We appreciate your feedback and sorry to hear that your stay with us was not as your expectation , we take guest's feedback very seriously to make future improvements .we are looking forward to welcome you back in near future so that we can provide you with excellent services . Kind regards,MiraReception Manager
Guest User
Standard Single Room
Stayed in Aug 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Oct 13, 2024
Great
Response from Property: Dear Guest,Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you had such a great experience during your stay.It was a pleasure having you as our guest, and we truly look forward to welcoming you back in the near future. Thank you once again for your lovely feedback, and we can’t wait to see you again!Warm regards,AmalReception Manager
Guest User
Standard Double
Stayed in Aug 2024
Business travellers
46 review
7.5/10
Posted on Oct 6, 2024
London hotels in Mong Kok are generally more expensive, and there are not many budget hotel options. It is relatively close to shopping places, so I chose this one. Even though the hotel is relatively old, the staff is quite enthusiastic and they can help me if I need to print some things at work. If you choose a cheap hotel, this is a good choice, but if you have higher requirements for the hotel. It is recommended to choose other hotels. It's close to Hyde park and you can walk there in the morning to watch the sun.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay with us at Thistle Park Lane. We are happy to hear you found our location convenient and our staff to be enthusiastic. We apologise for the inconvenience you had during your stay . Your comment has been noted, and we will address this issue promptly to ensure a more comfortable stay for our future guests. We hope to welcome you back to Thistle Park Lane in the near future. Kind regards, Mira Reception Manager
Xueshancaogen
Standard Double
Stayed in Mar 2025
Couples
12 review
9.5/10
Amazing
Posted on Apr 30, 2025
Excellent location, perfect for returning to the hotel at the end of the London Marathon!
Original TextTranslated by Google
Response from Property: Dear Xueshancaogen ,We sincerely appreciate you taking the time to share your experience with us. It’s wonderful to hear that our location provided the convenience you needed, especially after completing the London Marathon—an incredible accomplishment!At Thistle park lane, we are committed to offering a comfortable and well-situated stay for all our guests, and we’re delighted that our location suited your needs. Your feedback is truly valuable to us, and we hope to welcome you back in the future for another seamless and enjoyable visit.If there is anything we can do to further enhance your next stay, please do not hesitate to let us know. We look forward to the opportunity to host you again.Warm regards,RahulReception ManagerThistle Park Lane