Thistle London Park Lane Reviews
Thistle London Park Lane
20 Great Cumberland Place, London, United KingdomView Hotel Details
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1 night
Thistle London Park Lane Guest Reviews
4/5
Very Good
78 review
Verified reviewsLocation4.0
Amenities3.9
Service4.1
Cleanliness4.1
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All Reviews(78)
Positive reviews(75)
Reviews with photos/video(2)
Awesome stay(6)
Great service(5)
Negative reviews(3)
D.7.d
Standard Double
Stayed in Mar 2024
Friends
5 review
Outstanding
Posted on Mar 9, 2024
This was my second stay since last opening in October 2023
It was a perfect stay as usual
Love rooms in 5th floor Thanks again
Response from Property: Dear Guest ,Thank you for choosing to stay with us. we are thrilled with your feedback and looking forward to welcoming you back in near future.Kind regards,Mira
Guest User
Standard Single Room
Stayed in Apr 2024
Business travellers
1 review
Very Good
Posted on Apr 27, 2024
Amazing service, good and cooperative staff specially Ms.Mira at the service counter was very cooperative to help me and supported with my check in. Thanks
Response from Property: Dear guest, thank you for choosing to stay at Thistle Park Lane. We highly appreciate your feedback, and we are so glad that you found our service to be great. And we are glad that Mira ensured a smooth check in process for you We look forward to welcoming you back to Thistle Park Lane so that we can provide you with yet another great experience and excellent service. Kind regards, Amal Reception Manager- Thistle parklane
Guest User
Deluxe King
Stayed in Feb 2024
Business travellers
5 review
Posted on Feb 9, 2024
The hotel on arrival is more like a downgraded Premier Inn. They have no restaurant or facility on site, and everything like breakfast or other facility is at the Cumberland Hotel next door. They DO have a small gym though which for us is a saving grace. The actual room we had was excellent, a good size for london and I booked a deluxe king. However, the price of over £200 really was not worth it and I could have booked at the Cumberland next door for £20 more - a much better hotel.
There is nothing wrong with this hotel, but for the £££ charged I strngly suggest booking elswhere for the same amount. The staff and rooms are great but this will be persistently a problem I think going forward.
Response from Property: Dear Guest,Thank you for choosing to stay at Thistle Park Lane.We are glad that you found our hotel staff to be nice and helpful.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Reception team
Lindsayloo
Standard Twin
Stayed in Feb 2024
Family
6 review
Very Good
Posted on Feb 7, 2024
I booked a twin room for my daughter and I. Check in was quick and they let me into my room a couple of hours early which I appreciated. The room was big for London and clean with a bath and very hot shower. We asked for a window and despite being February we were glad to open it as the room was warm. The beds were comfortable and clean with crisp cotton duvet covers. Pillows were plump and comfortable. We had a TV with basic channels, a kettle and complimentary bottled water. We were given a 50% discount for the restaurant at the neighbouring hotel. All in all, we liked our stay and would stay again.
Response from Property: Dear Lindayloo,Thank you for sharing your detailed feedback about your recent stay with us. We are thrilled to hear that you and your daughter enjoyed your time in our twin room. It is wonderful to know that our quick check-in process and early room access made your experience even more pleasant. We are glad the room exceeded your expectations with its cleanliness, spaciousness, and amenities like the hot shower, comfortable beds, and complimentary bottled water. We appreciate your mention of the 50% discount for the Cumberland Hotel, and we are delighted it added value to your stay. We look forward to welcoming you back on your next trip to London!Thank you,Best regards,Amal UnnithanReception manager Thistle
Julija
Standard Double
Stayed in Dec 2023
Solo travellers
2 review
Outstanding
Posted on Dec 20, 2023
Amazing staff, so friendly and helpful . Very clean, quiet, Great location! Can’t recommend enough .
Response from Property: Dear Julija,Thank you for choosing to stay with us at Thistle Park Lane.We are very glad to hear that you had an amazing stay overall. We hope to welcome you back to Thistle Park Lane in the near future. Kind Regards,Reception Team
CHI HUNG
Standard Single Room
Stayed in Mar 2024
Business travellers
2 review
Amazing
Posted on Mar 27, 2024
clean, tidy & friendly place to stay
Response from Property: Thank you for your feedback, Chi Hung! We are delighted to hear that you found our place clean, tidy, and friendly during your stay. Providing a comfortable and welcoming environment is our top priority, and we are glad we could meet your expectations. We hope to welcome you back again soon!Thank you,Best regards,Amal Unnithan | Reception ManagerThistle Park Lane
Guest User
Standard Single Room
Stayed in Feb 2024
Solo travellers
3 review
Amazing
Posted on Feb 13, 2024
Great location, minor faults
Response from Property: Dear guest,Thank you for choosing to stay at Thistle Park Lane. We are glad to know that you enjoyed the central location of our hotel. We apologise for any inconvenience that may have occurred during your stay with us. We hope to welcome you back to Thistle Park Lane soon! Kind regards, Reception Team
Guest User
Standard Double
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Feb 11, 2024
Great and flexible service
Response from Property: Dear guest,Thank you for choosing to stay at Thistle Park Lane.We highly appreciate your feedback and we are so glad that you found our service to be great. We look forward to welcoming you back to Thistle Park Lane so that we can provide you with yet another great experience and excellent service. Kind regards, Reception Team
Ting yu
Standard Twin
Stayed in May 2024
Friends
1 review
Posted on May 10, 2024
all too bad
Response from Property: Dear Ting ,Thank you for choosing to stay with us .We appreciate your feedback and sorry to hear that your stay with us was not as your expectation , we take guest's feedback very seriously to make future improvements .we are looking forward to welcome you back in near future so that we can provide you with excellent services . Kind regards,MiraReception Manager
Zheshen
Standard Double
Stayed in Mar 2024
Business travellers
4 review
Very Good
Posted on Apr 19, 2024
The location is very convenient and the service is good, but there is no light on the desk in my room, which is very strange
Original TextTranslated by Google
Response from Property: Dear Zheshen,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that you were satisfied with our service.We apologize for the inconvenience regarding the lack of light on the desk in your room. Your comment has been noted, and we will address this issue promptly to ensure a more comfortable stay for our future guests.Thank you,Warm regards,Amal | Reception ManagerThistle Park Lane
Guest User
Stayed in May 2024
Other
0 review
Outstanding
Posted on May 5, 2024
Very warm welcome at the reception, special thanks to Dunia. The room I stayed in was in the 6th floor and it was spacious and clean. The room had a great view looking at the main street. It was a bit noisy at night due to the high street however I think that is expected.
Guest User
Stayed in May 2024
Other
0 review
Outstanding
Posted on May 2, 2024
The hotel is very clean and the staff are very friendly and helpful especially dunia she went out of her way to help is out!
Guest User
Stayed in May 2024
Other
0 review
Very Good
Posted on May 1, 2024
Dunia at the reception was great ! Easy check in - and fast All the facilities are good and the location is perfect The room is clean and comfortable- drinks are complementary - and they also have a look at the environment with the “green day” - saving your housekeeping for a day will give you a free breakfast. Great initiative
Guest User
Stayed in May 2024
Other
0 review
Outstanding
Posted on May 1, 2024
I spent with my family 5 days here at thistle London park lane, if you’re a tourist the hotel is in a good position for all the attractions and monuments of the city. The hotel’s staff was really available with us and I wanna thank with Dunia from the reception for her support in our five day stay! I’ll surely book again here for the next trip in London, thank you!
Guest User
Stayed in Apr 2024
Other
0 review
Outstanding
Posted on Apr 30, 2024
We stayed at the Thistle Park lane. Our apartment room was wonderful and spacious. Minal at the reception was such a wonderful host! The staff was friendly and quick to respond. Had a lovely stay here and would definitely stay here again! Cheers!
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