Sheraton Hotels in Los Angeles

It is relatively worry-free to book on Ctrip. The reason for choosing this hotel is that this place is closest to the client's company. At that time, my friend's schedule changed, and Ctrip customer service quickly helped to contact and cancel a room. Thank you very much. The hotel is quite standard. The room is relatively large, but there is nothing particularly amazing. There is a restaurant on the first floor, there is a Starbucks, you can eat, it is quite convenient

I just had an amazing stay at Sheraton Hotel.The hospitality was exceptional, with friendly staff that made me feel welcomed from the moment I arrived. The room was spacious and impeccably clean, offering a perfect retreat after a busy day. The amenities were fantastic, I truly enjoyed my experience and would highly recommend this hotel to anyone looking for a comfortable and relaxing getaway!”

In a very good location in DTLA and loved the vibe in the lobby as well as the guest rooms. Would've been better when the staffs cuold be more professional in explaining everything when checking in. Also, the check-in time is not flexible nor early.

Here’s a revised review incorporating your point: --- I had a smooth experience overall at the Sheraton Hotel. Check-in and service were efficient, and the facilities were well-maintained. However, I noticed some comments mentioning large crowds at certain times. It seems this is due to the shuttle service dropping off a batch of guests simultaneously, which is understandable. Despite this, the staff managed the flow effectively, and it didn’t significantly impact the overall experience. A great stay overall! The only I can complaint is limit restaurant variety

The place is relatively remote, there are not many restaurants nearby, and the bed is very high, at least 1 meter. The coffee machine is a plug-in box, and the coffee brewed is normal. There is a bathtub, you can take a bath, very comfortable. The ice machine on each floor is at the elevator entrance. If you are assigned to the innermost room like me, you will have to walk a long way to get the ice.

It turned out that the order was booked for one night less and could not be refunded. However, because placing a new order for one more day was cheaper than booking another night alone, Ctrip customer service and hotel customer service were very helpful. After communication, the original order was refunded. I will order again after purchasing. The hotel facilities and price-performance ratio are also good. I will stay here again if necessary.

To collect parking fee $18/night is unreasonable at all. Also, the paper QR Code for entering and exiting garage is not working properly. Especially, it is NOT acceptable and very danger when can't exit the garage if QR Code not working!!!!!! So, should NOT block the exit by using QR Code!!! No electrical charge system is very inconvenient. Staffs were not acting profession.