Lumbini Palace Resort

This place is a very beautiful hotel, with a big area, I will recommend this hotel to those who like a peaceful place, or also a nice place that has kids. He can have the experience of having our room on a lake. The place is clean and all people are very friendly. For sure if I have another opportunity to visit Nepal I will choose this hotel again

Lumbini Palace Resort is a beautiful retreat with exceptional amenities and friendly staff. The rooms are spacious, the food is delicious, and the facilities are top-notch. However, the General Manager displayed a troubling lack of hospitality and professionalism. We tried to communicate with him about a 15-day business program and feedback, but he neither agreed to meet us nor responded to our calls. This unresponsiveness was disappointing and unprofessional. Overall, while the resort itself is excellent, the General Manager's attitude is a significant drawback.

We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...

Amazing resort with amazing service and view... Far from the city and best to lost with nature. Love everything, Love the way they treat me... Feel so royal. Thanks, team and entire resort... Special Thanks to Mr. Suraj, Mr. Keshav Khadka, Mr. Anuj, Mr. Dipesh, Mr. Abhi, Mr. Munna & Ms. Purnima for kind hospitality and warmth. Cheers! Will visit sooner....

One of the best resort in Nepal. The resort is in middle of village of Terai hence you will get close experience of the village lifestyle of terai of Nepal. Better to have your own vehicle since it is middle of village. 10/10 experience.

It is such a nice place to visit.and had a great time also hotel provides great hospitality. well, don’t forget to try chapiya style potato and chicken biryani. Rooms in between the pond was a new concept.when you visit there, boating and fishing is a must.