Luxury Hotels in Thane

"Everything was good we even got our room upgraded  The only problem was there were in 2 lifts in the entire hotel and one of them was not working  So had to wait for long times to go up or down"

"The hotel was alright but I think for the price, it should have provided more. The rooms are ok but not great. I might try another hotel the next round. The views are not bad if you stay on a high floor."

"This hotel is close to factory area but there are restaurants and convenience store at the downstairs. The Aircond in the room is not consistent and toilet cleaning can be improve especially the basin. Breakfast is good."

"Poor noise isolation between the rooms. Neighbours room was blaring music and singing late into the night. First call to Reception resulted in no action being taken. Second call 15 min later made with an irate tone resulted in staff visiting and the noise being reduced. During check out, reception tried to get the Manager to come and apologize, but Manager asked instead how much the customer paid for the room and declined to come out, instead leaving reception to respond to complaints. Pathetic and unsympathetic behavior by the Manager."

"I really feel there should be some decrease in the room rate as it's too high even on weekdays. The overall stay was really good but I was really unhappy with the no entry of Auto Rickshaw inside the property. My mom is a senior citizen with 2 hip replacements. I was being told Rick is not allowed inside so I had to make her walk inside completely. Kindly relook and rethink about it before somebody is being stopped in future. Even at reception i was being informed Visitors are not allowed which was very shocking I had booked 2 Deluxe twins after checking details. I did book as I am a Platinum member and food package was available to book. After entering the room I didn't see a bathtub in the bath room which was very strange which was clearly mentioned in facilities. Later I did check for a room upgrade for atleast 1 room as I mentioned I am a Platinum member but the staff clearly denied it which was again upsetting for me. Iron bed was missing in both rooms. Please give atleast room slippers For Lunch i did order Dal Khichdi, Biryani and Poori Bhaji all was super yummy and instructions were very well followed by the staff, even the quantity was also good as per the prices but the issue i had was when the food came i was being ask to pay first which was very really weird. I did check with the guy can't I pay at the time of check out while settling the bills. He is like NO. I was really unhappy with this kind of rule which i haven't heard My stay included the Lunch or Dinner plan so I decided to go for Dinner with my family. The restaurant was very good with an amazing and welcoming staff specially Biswajit was very kind and helpful till the end and dinner food was just yummmm. Thank you Chef Vikram was such good taste and dishes we ordered Keeping in mind the outstanding dinner, the morning breakfast wasn't that great in taste and wasn't a lavish spread. Idli weren't soft at all and Sabudana Khichdi was oily. The only items I liked were crispy Dosa and Thin parathas. Breakfast would have included Upma, Medu vada, Seviyan upma and Poha for sure The overall stay in Seven Eleven was good but the authorities really need to look into above pointers for sure to make it more better"