Ibis Budget Hotel Luzern City Reviews

Response from Property: Dear Guest,Thank you for your kind words regarding our staff, breakfast, and location. We are delighted to hear that you found our rooms cozy and clean. We appreciate your feedback about luggage storage charges and understand your concerns. Our policy aims to maintain our services efficiently, and we value your perspective on this matter.We hope to welcome you back in the future for another pleasant stay.Best regards, ibis budget Luzern Winter

Response from Property: Dear William Ng Swee Ann,Thank you for your feedback. We appreciate your positive comments on our location and the staff's assistance. However, we regret to hear your experience was not entirely satisfactory. Your input is valuable to us as we strive to enhance our services.Best regards, ibis budget Luzern CityWinter

Response from Property: Dear Msia traveller,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they provide us with valuable insights into our guests' experiences.We sincerely apologize for the inconvenience you encountered related to the distance from the train station and the ongoing road construction. We understand that navigating to our hotel can sometimes be challenging, and we are actively looking for ways to provide clearer directions.Regarding early check-in and luggage drop-off, our policies are designed to ensure fairness to all guests, and we regret if this was perceived as inflexible. We strive to maintain a balance between accessibility and operational efficiency. Additionally, we acknowledge your concerns about the hair dryer availability and the deposit requirement. Our goal is to ensure a comfortable stay for all guests, and we appreciate your understanding regarding our equipment policies.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,ibis budget Luzern CityWinter

Response from Property: Dear XinXin06,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,ibis budget Luzern CityWinter

Response from Property: Dear Daria,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us to improve our services.We understand that our location may pose a challenge for some guests, and we apologize for any inconvenience you experienced in finding us. Regarding the early check-in fee, we strive to maintain our pricing structure, which includes additional charges for early access to rooms. We appreciate your understanding in this matter. We acknowledge your concerns about the bathroom layout and privacy. Our design aims to maximize space, but we understand it may not meet everyone's expectations. Unfortunately, we do not provide hairdryers in the rooms, as we aim to maintain a budget-friendly approach. We hope your stay was otherwise satisfactory and would be delighted to welcome you back in the future.Best regards,ibis budget Luzern CityWinter

Response from Property: Dear Jmccc,Thank you for your kind words regarding our convenient location and cleanliness. We are pleased to hear that you found our hotel to be a good value. Your feedback is greatly appreciated.Best regards,Ibis budget Luzern CityWinter

Response from Property: Dear singaporetravelboiboi,Thank you for your feedback. We appreciate your acknowledgment of our value and location. We strive to maintain cleanliness and comfort, even with our limited facilities. Your comments will be noted as we continuously seek to improve our guest experience.Best regards, ibis budget Luzern CityWinter