Maison Haas Hustinx & Spa

It was charming, with a superb staff. The location is in a great neighborhood of Maastricht. The Spa was a welcome experience after a long day of walking. Given that we weee there for four nights I wish I had gone every day I was there. May ext time!

Very nice room. Great location. Shower/sink in living space not my thing - prefer enclosed bathroom. Plastic edges in shower grubby. Loud Christmas market club music til after midnight just outside window - again not my thing. Stairs to reception and again to room - not cool. Otherwise truly a nice experience.

We recently stayed at this hotel for two nights in a room on the top floor. While the room itself was nice, the overall experience left much to be desired. The Good: The location is excellent, and the facilities provided by the hotel are top-notch. Additionally, the breakfast was a standout highlight – delicious and well-prepared, easily one of the best parts of the stay. The Not Good: Despite these positive aspects, several issues detracted from our experience. The building's finishing, particularly at the stairs (top floor), is in need of attention; a simple lick of stain would go a long way in improving the overall ambiance. More concerning, however, was the noise issue. For both nights of our stay, we were kept awake by extremely loud music lasting until 4 a.m. – not just ambient noise, but full-blown music (including a DJ performance that was completely singable). This was deeply frustrating and unacceptable, especially for a hotel charging 400 euros per night. We reached out to the hotel via email during the night but received no assistance at the time. It wasn’t until checkout that we were offered compensation – 50 euros to cover parking costs. While this gesture was appreciated, it felt inadequate given the disruption to our stay. The Verdict: This hotel has the potential to deliver a fantastic experience, but it falls short due to poor soundproofing, inadequate customer service, and its inability to handle guest concerns effectively. At this price point, one would expect a much higher standard. For those considering a stay, you might find better value and a more restful experience at a property like Van Der Valk.

The property is unique in its style, is perfectly located in the city. Breakfast was exceptionally good and reception personal was very professional and forthcoming. Thank You

Very unfortunate experience at Maison Haas, the standard room was just aceptable but the service from the reception staff was rude and not polite at all. Particularly the person in charge, Danielle, was not friendly and very unhelpful, she was only interested in booking an extra service. When we asked if it was possible to visit the PSA she said "not possible" and did not offer any alternative. The room was ready when we arrived but due to the "rules" we could not get in (it was 1:45 pm and the rules indicated as of 3 pm), we had to get changed in a tiny toilet with no option to access to the SPA changing rooms or another ready room. When we asked about directions and Maastricht highlights, she referred us to a website, w/o even looking at us in the eye. Her colleague, Rertu, was polite and helpful but all in all we had a dreadful experience, no customer friendly. After check out we left the luggage at reception, they do not even have a locked room for that .... we were directed "to take the luggage ourselves and put it in the dining room area" as the reception closed at 6 pm. Location was good but I do not recommend this hotel unless you want to be treated badly.